How much does a flight delay cost? What to do if your plane flight is delayed Complaint plane delayed tour one day missing

FLIGHT DELAYED

According to paragraph 99 of the Federal Aviation Regulations, the airline is obliged, at its own expense and regardless of the reasons for the flight delay, to organize luggage storage and provide a mother and child room for passengers with children under seven years of age.

If you wait more than two hours, you must be given refreshments and given the opportunity to make two FREE phone calls or send two emails. Four hours late - hot lunch or dinner.

If you are stuck longer, then you should feed every six hours during the day and every eight hours at night.

If your flight is delayed by six hours at night and eight hours during the day, you must be accommodated in a hotel and taken to it, as well as taken back to the airport.

The rules are the same in any case - the plane is stuck due to bad weather or due to a breakdown. Where should I go for this? To the airline representative. If you can’t find it, contact the airport information desk.

But that’s how it’s supposed to be by law. But what if the airline representative just shrugs and doesn’t approach the information desk - there are hundreds of passengers around it who find themselves in the same plight? Here the law stipulates how you should act.

Feel free to use everything you are entitled to, paying at your own expense. But at the same time, collect documents confirming your expenses, the Society for the Protection of Consumer Rights “Public Control” explained to us. - If you run out of food at the airport, take a taxi and go to the nearest stores and buy groceries there.

But at the same time, be sure to obtain a certificate from the airport administration confirming the fact of the delay or cancellation of the flight. Please note: if there is no electricity at the airport and you cannot get receipts for food in a cafe, then sellers are obliged, at your request, to issue receipts indicating the name of the product (service), price and date of sale. Such receipts will be full evidence for obtaining compensation.

Those who did not have enough places in hotels slept on armchairs Photo: Vladimir VELENGURIN

If you ordered a taxi to the airport and did not take a receipt, you can ask the transport company to issue you a certificate about the date and cost of the trip. It is better to make such a request in writing.

So, to receive compensation you need to collect the following documents:

• - certificate of flight delay,
• - detailed bill for cellular calls,
• - bills for food in a cafe, receipts for buying groceries in a store,
• - bills for hotel accommodation,
• - receipts for taxi services.

You can present these documents to the airline with a requirement to reimburse all costs. If the company refuses, go to court.

Some airlines announce not a delay, but a complete cancellation of the flight - are there any guarantees for passengers (food, hotel) in this case?

This is a cunning move that complicates obtaining guarantees and compensation for passengers, admits Public Control lawyer Maria Sviridova. - But based on the Civil and Air Codes, if the air carrier refuses to fulfill the contract of carriage unilaterally, then it is obliged to compensate passengers for all losses incurred. If you have to wait for the next flight, then in such losses you can safely include the costs of food, hotel, taxi, etc. - at the same rates as in case of a flight delay.

THE PLANE WILL NOT TAKE OFF

You were let into the cabin, but the plane did not take off for an hour, two, three... This also happened at “besieged” airports. This situation is equivalent to a flight delay. You must be provided with drinks and food based on the same standards.

CAN'T MAKE YOUR CONNECTING FLIGHT

Many passengers - both those stuck at the airports of the Moscow air hub and those waiting for a flight to Moscow at Russian and foreign airports - were unable to get on connecting flights. The first flight was delayed, which means we didn't get on the second one either.

At the airport of departure, you need to get a note on your ticket (printed electronic ticket) that your plane could not take off on time for such and such a reason and was delayed for such and such a time. And at the transfer airport (when you get there), contact an airline representative with a request to rebook a ticket for another flight. This is where you will need a note on the ticket confirming your innocence of being late.

It may turn out that the next flight is only tomorrow. The airline responsible for the delay must compensate for expenses for hotel and food. Collect receipts, receipts, and other proof of expenses. And upon your return, write a claim demanding compensation for losses caused by poor quality of air transportation services. If you are forced to buy a new ticket with your own money, then you will also have the right to demand its cost (along with penalties and compensation) from the airline whose flight was delayed. To do this, first submit a written claim for compensation of losses, and if it is refused or if you have not received an answer within 10 days, you can go to court.

MISSING DAY OF REST

You were flying on vacation. But instead of lounging on the beach, you “sunbathe” in the waiting room. Due to a flight delay, paid vacation days were lost.

As a rule, it is possible to obtain compensation after returning. You can demand from the airline to compensate for the cost of services lost due to lateness: time spent at the hotel, meals, if paid for, excursions, etc. At the hotel, it makes no sense to demand money for a “missed” day, it has nothing to do with it.

Is the company to blame if a flight is delayed due to bad weather? It's all a matter of nuances: if, in addition to bad weather, there were some failures in the work of the aviators (for example, they did not de-ice the plane or the runway on time) - then yes. You can demand compensation from her for expenses (for paying for a hotel while waiting for the next flight, a “missing” day of rest in a hotel, money for those days that you were not paid, etc.). If the carrier acted impeccably, no. But! The airline must provide hot meals, hotel accommodation and everything that is required in case of a long flight delay in any case.

IF THE DEPARTURE IS TODAY AND YOU DO NOT KNOW THE SITUATION AT THE AIRPORT...

1. Before leaving for the airport, check the departure information for your flight on the online board on the Internet.

2. Register in advance for your flight on the airline's website. There are now problems with check-in at airports, and if you already have a boarding pass, then you must be allowed into the departure hall, and there is a high chance of taking off on the next flight.

IMPORTANT!

Most passengers do not know about this secret: if you purchase a ticket from an airline that is registered in the European Union, then transportation will be carried out in accordance with the rules of the Montreal Convention of May 28, 1999. This document establishes the general rules for compensation and assistance to passengers in the event of denied boarding and cancellation or long-term delay of a flight. Thus, the minimum compensation payment is 250 euros for a flight of less than 1,500 kilometers with a flight delay of just over two hours. If you fly further, the compensation amount will be 400 euros. If the flight is over 3.5 thousand kilometers - 600 euros.

Is it possible to cancel the tour?

Impressed by what is happening at airports now, you decided not to risk it and return your tour package and air tickets. The question is whether you will get your money back. In the case of the current bad weather - no. You can demand a 100% refund if the traveler can prove that there was a real threat to his life and health.

It is difficult to prove this in practice. A strong argument for the court may be the conclusion of the Russian Ministry of Foreign Affairs that at the start of the tour an unfavorable or dangerous situation has developed in the country or region and Russians are not recommended to visit this country. The Ministry of Foreign Affairs rarely issues such documents.

The general rule for refunds for purchased tours is this: the tour operator must return everything to you except for the expenses actually incurred by him. If there are, say, a few days left before departure, these expenses already make up a large part of the cost of the trip.

Is it possible to reduce losses from a vacation ruined by a flight delay?

Traveling is great and interesting, but it doesn’t always start out the way you plan. Frustrated plans, disappointed expectations and loss of money - all this can lead to a plane flight being delayed. Let's look at what you can count on in such a situation and what tricks airlines use to avoid liability. We’ll figure out what to do if your plane flight is delayed together with the Smart Tourism portal.

So, you arrived at the airport with your things and sparkling eyes, looking forward to your upcoming vacation, but were surprised to learn that your flight was delayed. Unpleasant, but not fatal. If you know your rights, you can minimize the discomfort of a flight delay.

Responsibilities of the airline in case of flight delay:

Unfortunately, not all air carriers are conscientious about fulfilling these points, therefore, if your flight is delayed, we advise you to track the delay time yourself and contact an airline representative for certain services; if there are none in the airport building, feel free to go to the information desk, they will they will find employees for you, because it is not in the interests of the administration to have dissatisfied and embittered passengers in the airport building.

Bad weather does not exempt you from liability

If everything is clear with the services provided in the airport building, then who will pay for wasted nerves, missing a connecting flight or missing 2-3 days of a paid vacation? An airline, but unfortunately not always.

You will be responsible for the delay!

It often happens that you are flying with transfers, and a delay in one flight will inevitably lead to a delay in the second. There is no need to sound the alarm ahead of time.

So, if an airplane flight with a transfer was delayed, you need to get a certificate from an airline employee (preferably at the airport where the flight was delayed) stating that the flight was delayed. Upon arrival at your connecting airport, if there are any difficulties with boarding you on another flight, you will present it and the problem will disappear on its own. What if the flight is the next morning? Point No. 4 given in the table comes into effect. Feel free to ask the carrier for a transfer and a hotel, it is their fault and they are obliged to pay for your accommodation.

Missing days, like nerves, are not restored but are paid for...

If the delay was so great that you lost 2-3 days of your vacation, you should not demand the hotel owner to return the paid stay; it is not his fault that the airline was unable to fulfill its obligations. Take a check, a certificate from the hotel and, upon return, make a written request to reimburse you for the expenses incurred.

Yes, and do not forget that the passenger has the right to receive monetary compensation in the amount of 25% of the established minimum wage for each hour of delay, but not more than 50% of the cost of transportation.

Airlines know this too, but they rely on the Russian mentality. Everyone is sure that a Russian tourist will not waste his time sorting things out.

Our advice is, after a delay has occurred, collect all the receipts; after returning home, you will be able to compensate most of them.

Force majeure or air carrier tricks

Naturally, no one wants to pay money, especially for compensation for moral damage. And since the rules on the organization of air transportation clearly state that compensation (in the amount of 25% for each hour of delay) is due if the passenger is in the airport building, and if you are locked on the plane, then alas... Unscrupulous carriers sin like this, and if If you suspect that you have been treated in this way, you can go to court after arriving from vacation.

By the way, if you are kept in the cabin of the plane. This does not mean that you are not entitled to drinks and food - feel free to ask the staff for this.

There is one more point for which you will not be able to receive monetary compensation - this is force majeure. Force majeure includes staff strikes and bad weather. If you can still argue about the second point, then don’t even try to get it right about the first one; the law in this situation is on the side of the air carrier.

Being late is not a death sentence

It happens that a passenger is late for a flight for various reasons. Traffic jams, a broken alarm clock or a slow taxi driver - all these reasons are not valid. According to the rules of transportation, a passenger’s failure to show up by the deadline is a voluntary refusal of the flight. And in this situation, you will be able to return the money, minus 25%. But where would we be without pitfalls?

If you are late and want to get your money back, be sure to write a written cancellation of your flight, this way you will notify the airline of your intention to cancel your flight.

Lately, being late for check-in is not something fatal and employees are willing to meet passengers; it is not uncommon for them to be boarded in business class if they have economy tickets. So our advice to you is, do not try to immediately blame the staff for all mortal sins, but simply smile sweetly, apologize for being late and ask them to solve your problem with the flight. We assure you that if the plane has not yet departed, you will get on board.

We hope that after reading this article you have no questions about what to do if your flight is delayed. Have a smooth landing and have a great rest!!!

Situations where both charter and regular flights to popular tourist destinations depart late are not uncommon. I hope that my answer will be useful not only to those who buy a full tour package, which already includes the cost of the flight, but also to those who book air tickets on their own.

In accordance with Art. 9 of the Federal Law “On the Fundamentals of Tourism Activities”, the tour operator is responsible for the actions of suppliers who provide services included in the tourism product. At the same time, in accordance with the same article, the tour operator is not responsible for the actions of service providers if there are special legal acts that directly provide for their liability. In this case, there are such acts, these are the Air Code and the Federal Aviation Regulations, which stipulate that in the event of a flight delay, the air carrier bears responsibility for all property and moral damage caused to the passenger.

If you booked and purchased air tickets yourself, you will need to prove that your rights were violated. To do this, you need to create a package of documents:
air ticket with a note about flight delay (or cancellation);
a certificate indicating the reason for the flight delay;
documentary evidence of all independent expenses: checks, invoices, etc.;
a ticket that had to be purchased due to being late for a scheduled connecting flight.

Then submit a claim to the airline in writing, attaching copies of documents confirming the right to compensation. If the appeal was ignored or the perpetrators refused to compensate for the costs, you can sue them in court.
But who will answer to the tourist if, for example, due to a late flight, he actually lost a whole day of paid vacation or, as we see from the letter, as many as two?

According to the law “On the Fundamentals of Tourism Activities in the Russian Federation,” the duration of the tour is an integral part of the contract. And any change in travel dates must be agreed upon with the tourist. So you can send a claim to the tour operator - most likely, it will be satisfied. But there are some nuances here too. Travel times are coordinated by dates, not hours. And if a tourist arrives at the vacation spot not in the morning, as expected, but in the evening - having lost the light part of the day, but still on the date specified in the contract - it will not be possible to receive compensation.

A tourist, buying a tourist product with air travel included, completes the transaction with a number of documents. One of these documents is an agreement between him and the air carrier (ticket), which regulates all aspects of the provision of air transportation services. It states that the airline is responsible for any flight delays. The same provision is spelled out in the regulatory document on flight delays - the Federal Aviation Rules, approved by Order of the Ministry of Transport of the Russian Federation dated June 28, 2007 No. 82.
However, there is a Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 “On the consideration by courts of civil cases in disputes regarding the protection of consumer rights,” which clarified the responsibility of the carrier and operator for the services they provide:
clause 50 When applying legislation on the protection of consumer rights to relations related to the provision of tourism services, courts should take into account that responsibility to the tourist and (or) other customer for the quality of fulfillment of obligations under the contract for the sale of a tourism product, concluded by the travel agent as on behalf of the operator, and on its own behalf, is borne by the tour operator (including for failure to provide or improper provision of services to tourists included in the tourism product, regardless of who should have provided or provided these services), if federal laws or other regulatory legal acts of the Russian Federation do not it has been established that a third party is responsible to tourists (Article 9 of the Federal Law of November 24, 1996 No. 132-FZ “On the Fundamentals of Tourism Activities”).

In this regard, draw the attention of the courts to the fact that, for example, in cases and disputes arising in connection with the implementation of charter air transportation of passengers within the framework of the execution of an agreement on the sale of a tourism product, the proper defendant and executor of the contract of carriage with the consumer is the tour operator, which in accordance with paragraph 2 of Article 638 of the Civil Code of the Russian Federation, without the consent of the lessor under a rental agreement (chartering for a time) of a vehicle, on its own behalf, enter into transportation agreements with third parties.

Thus, the new resolution actually divided responsibility between the carrier and the tour operator for different types of transportation. The carrier is responsible for regular transportation, as provided for in the Air and Civil Codes. But the charter is managed by the tour operator and you can make claims
now you will need to go to him, as stated in the second paragraph [clause 50 of the Resolution], but the documents that need to be submitted to the tour operator will remain the same as when booking yourself.
In this regard, the question arises: who will then be responsible for ensuring proper conditions for passengers while waiting for the departure of a delayed flight? So, let us remind you that the obligation to provide accommodation and hot meals to passengers lies with the air carrier in accordance with the Federal Aviation Regulations, and no one has removed it from it and is unlikely to remove it. The carrier still performs this function, and the operator will be responsible to the tourist, since charter transportation is part of the tourism product.

So don’t be afraid and demand money for your ruined vacation, because you’ve been earning it all year.

My family and I bought a tour to Turkey. But upon departure, they kept our flight for 12 hours, fed us, took us to the hotel, no questions asked. But we arrived on vacation a day later, instead of the 30th on the 31st... that is, we lost the day we paid for at the hotel. Is there a chance to get compensation?

What to expect?
In the question you write about a lost day. Abroad, hotel accommodation is considered not by days, but by nights. The voucher states 8 nights, and you spent exactly 8 nights at the hotel, which means you will not be compensated for the day.
If the number of nights has been reduced, you can demand compensation for the cost of the night you lost. The tour operator must provide prices: how much a night’s stay in a particular hotel costs. Compensation will be paid if the delay was due to the fault of the airline. If the plane does not take off on time due to weather conditions, technical malfunction or any other circumstances that are beyond the control of the carrier, then no financial compensation is due.

WHERE TO GO?
You need to contact the tour operator and the carrier about compensation. The tour operator is responsible for the actions of service providers included in the package.
However, the tour operator is not responsible for the actions of service providers if there are special rules that directly provide for their liability. There are such norms: the Air Code and aviation rules, which stipulate that in the event of a flight delay, the carrier is responsible for harm caused to the passenger, regardless of whether it is a charter flight or a regular one, whether you bought it separately or as part of a trip.

• § Art. 9 of the Federal Law “On the Fundamentals of Tourism Activities”

The tour operator may refer to this, wanting to brush you off. Be mentally prepared for this. Write him a complaint. Demand a commensurate reduction in cost and refund. Ideally, he should pay you the cost of the hotel night and then collect it from the carrier. You have the right to file a claim within 20 days from the end of the contract, that is, the end of the trip. So hurry up.
The claim must be accompanied by evidence of the delay: a copy of your tickets with a time stamp of the delay from the airline representative at the airport (the mark can be placed anywhere, including a special form). You also needed to take a document from the hotel stating that you actually checked in there not on the first day of the tour, but on the second (a copy of it is also attached). The application can be submitted in person or sent by registered mail, preferably with a full list of attached documents.

If the result is negative, write a claim to the carrier. There is more time here.
You have the right to file a claim against the airline within a period of six months from the date of arrival at your destination. In your case, the period is calculated from the date of the event that served as the basis for the complaint.

• § From. 126 of the Air Code of the Russian Federation?

If the case goes to court, there will be two defendants: the tour operator and the carrier. You have the right to demand not only compensation for actual damages, but also compensation for moral damages. If your demands are satisfied, the court will collect from those responsible for your problems a fine of 50% of the amount awarded by the court in your favor. There is no need to pay state duty in cases related to the protection of consumer rights.

Who among us has not flown at least once to another country or city? Surely many. And some are faced with the fact that the plane’s departure is delayed. So what to do in such situations?

I offer you excerpts from clause 99 of the Federal Aviation Rules “General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees” (approved by Order of the Ministry of Transport of Russia dated June 28, 2007 No. 82).

Your flight is canceled or delayed

First of all, the airline must organize luggage storage and provide a mother and child room for a passenger with a child under seven years of age.
If the flight is delayed for more than two hours, you should be provided with refreshments, and you should also be given the opportunity to make two calls or send two emails.
If you wait more than four hours, you will be provided with hot meals (and then every six hours during the day, and every eight hours at night).
There are cases when the flight is delayed for more than six hours at night, in which case you must be accommodated in a hotel and provided with transportation to the hotel, and you must be accommodated if the flight is delayed for more than 8 hours during the day.
The airline must do all this at its own expense, i.e. completely free for you. And regardless of the reasons for the flight delay.

If the cause of the delay is not force majeure, then the airline is obliged to pay you compensation in the amount of 3% of the air ticket price for each hour of waiting as compensation for being late (according to the Consumer Protection Law, Article 28, paragraph 5), as well as 0.25 minimum wage for each hour of waiting as a fine (according to Article 120 of the Air Code of the Russian Federation). But no more than 50% of the ticket price. Typically, large airlines comply with these legal requirements, but there are often cases when these standards are ignored by carriers.

What to do if your rights are not respected?

You can dine yourself and present the bill for lunch to the airline, and it will be obliged to pay it.

You need to go to the check-in counter and get a certificate indicating the flight delay time, or put a special stamp on your ticket. By this you documented confirm the flight delay. And further down the list: two hours passed - drinks, four - a hot lunch. Be sure to keep all receipts and invoices for these services.

After this, you must write a statement to the airline asking to reimburse all expenses and pay compensation for the delay. The application must be accompanied by all receipts, a certificate of flight delay and the ticket itself. Usually airlines do not take the case to court, because... For them, this is obviously a lost cause and they reimburse all the passenger’s expenses associated with the flight delay. If there was no force majeure, then there will be no problems with compensation. But if there is no answer, feel free to go to court. All these rules apply to both scheduled and charter flights.

I wish you pleasant travels and flights without delays

Questions and answers on the topic “What to do if your flight is delayed or cancelled”

1. Vadim (10/27/2009):
   

   What should I do if my flight was postponed to a later time (until 10 o'clock) and I missed the train, tickets were purchased in advance and I did not have time to return them, because... was in another country.

2. Evgeniy (12/10/2009):
   

   Hello! Tell me, this is the situation! I bought tickets Tyumen-Krasnodar, as well as Krasnodar-Tyumen, a month before departure. 3 days later the airline called me and said that the flight back was cancelled. They offer to come and hand over your ticket. The problem is that no one else offers direct flights back except this airline. They offer to take a connecting flight through Moscow, but tickets cost almost 3,000 rubles more. and in Moscow I will have to move from airport to airport and wait about 15 hours. What can be done in such a situation? (most likely, if I had known, I would not have bought tickets at all)

3. Valentina (04/05/2010):
   

   Hello. On September 12, Siberia Airlines delayed the departure of the flight to Moscow Domodedovo Airport for 13 hours for technical reasons, the ticket was marked. We were late for the flight from Domodedovo to Frankfurt, Lufthansa Airlines. A representative of Siberia Airlines did not take proper measures to help with the rescheduling of the flight and had to buy new tickets at a more expensive price; the old ones disappeared. The airline company persuaded them to buy it and promised that we would be compensated for our losses, but our written claim was refused. We are going to sue. We are preparing documents. What are our chances? Sincerely.

4. Ilya (04/25/2010):
   

   Hello!

   I bought return tickets. Departure in the afternoon.

   At the airport I find out that the flight has been canceled and they offer to fly tomorrow at the same time. I was ready to fly with other airlines, but there are no flights...

   The ticket was electronic. At the cash register the money was returned to me. 1350 rub. Fully. I asked that a note about the flight cancellation be made on my itinerary receipt. Done. With stamp and signature.

   Can I count on compensation for the cost of concert tickets? A ticket to the concert cost 7,000 rubles.

   Airline "Avianova".

5. Igor (04/28/2010):
   

   If, in the event of a delay or cancellation of a flight due to the fault of the airline, in order to catch the event I am forced to buy more expensive tickets from another airline, can I, in accordance with Article 28 of the Consumer Rights Protection Law, demand compensation from the first airline for the difference in the cost of air tickets?

6. Igor (11.05.2010):
   

   What is considered a cancellation and what is a flight delay? For example, at the airport they announced to me that my flight had been postponed for a day (2, 3 weeks, a month...) - is this a postponement or actually a cancellation of the flight?

7. Valentina (12.05.2010):
   

   An old board, an almost worn-out resource, will naturally break down often. The airline is in no hurry to replace the plane until the last minute, as it can still squeeze money out of it. And all breakdowns are called delays due to technical reasons. Supposedly they are worried about the lives of passengers. Maybe it’s better to buy a new board that won’t break down often, this will take care of the passengers, and not screw our brains, hiding behind the instructions that they themselves came up with for themselves.

8. 
   

   Greetings. As I understand it, if the flight is delayed and I don’t catch the train, then I will buy myself a new ticket, and only then demand compensation. and another question, is it possible in such a situation (if the flight is delayed and with the required mark on the ticket) to exchange tickets issued according to “REQUIREMENT” (VPD)? thank you in advance.

9. Oksana Nagovitsyna (07/23/2010):
   

   the question is still ripe... it’s not entirely clear about charter flights... what rights do passengers of such flights have, for the most part there is only one answer - “it’s your own fault for buying a charter ticket, having bought a ticket you agreed with all the circumstances... “This is how they respond when a flight is delayed or departs early. What should I do?

10. Alexander (05.08.2010):
    

    Hello!

    Through the On Board company in Moscow, within 2 months I purchased tickets for the whole family for a flight from Turkey to Moscow with Turkish Airlines on August 28. Already in Turkey I checked my e-mail. On Board reported that our flight was cancelled. They offered to return the money or fly on another flight 29 with a transfer in Istanbul with a daily wait. It is unrealistic to refuse to return home; buying new 5 tickets at the height of the season will cost 2 times more (if they are available). Turkish agents and representatives of Turkish airlines in Dalaman stated that this issue can only be resolved by the agent who sold us the tickets, i.e. company "On Board". And the On Board company does not respond to my e-mail message.

    What to do and what can you count on?

11. Inna (08.08.2010):
    

    Hello! An e-ticket was issued for Ufa-Moscow-Syktyvkar. The flight from Ufa was delayed due to fires in Moscow. Naturally, we were late for our connecting flight in Moscow and also landed at another airport. The representative office did not take any measures, there was a refusal - you should not have been here, this is not our flight. No water, no food, the child was flying for 8 months, we were also refused to receive a room for the mother and child. They refused to return the tickets because we had already completed part of the journey. There was no choice but to take a train ticket. marked the delay. tell us in Syktyvkar we have any chances to return the ticket price and compensation

12. Tatiana (08/29/2010):
    

    Hello! We bought tickets for two with a young man from a travel agency. Departure from St. Petersburg on August 29 at 15.30. Arrival back to St. Petersburg on September 7. We have electronic tickets in hand. We accidentally find out that the flight is delayed for unexplained reasons and will take place at 00.00 from August 29 to 30, i.e. delayed by 8.5 hours. With the voucher we lose a day and a night, for which, of course, everything was paid for. What should we do in this case to return the cost of this day and night, lost vacation in Turkey due to the fault of the carrier. Validator 50KOG KOLAVIA SURGUT RU 31300001 0020. Best regards, Tatyana

13. Olesya (09/05/2010):
    

    Hello!

    Electronic ticket Moscow (S7) - Kiev (A9) - Tbilisi and back. The connection back was 5 hours, then A9 rescheduled the flight and the connection was 9 hours (the departure was earlier in the morning, but now at night, and I’m flying with my 2-year-old daughter and must not sleep at night, and in Kyiv there is no room for mothers and children (!)

    S7 disclaims responsibility, because A9 changed the departure time. But I bought tickets from S7 and they also received the money, and A9, motivating this, does nothing. What are my actions?

    At the same time, at the time of purchase there was no direct flight, but at the moment both companies have it. Thank you.

    Olga Stupnitskaya
    answers (09/07/2010):

    Olesya, good afternoon!

    You have connections from different airlines, so in this case the companies are unlikely to reimburse anything. But you try to sue A9, maybe the judge will side with you and oblige the airline to return your money for the flight. But in reality, the chances, unfortunately, are not great.

14. *Victoria* (09/08/2010):
    

    We also had connecting tickets. Anapa-Moscow-Blagoveshchensk. The plane from Anapa was delayed for 7 hours and we didn’t have time to board the Moscow plane. The airlines were different (Anapa-Kuban airlines, Moscow-Yakutia) So who should we sue? Who should we ask?

15. Alexey (11/15/2010):
    

    Good afternoon

    2 months before departure, tickets (return) were purchased for a certain date... 6 days before departure, the airline warned about the cancellation of the flight and offered to fly on another airline with more expensive tickets...

    The difference in tickets was initially paid by the airline, but after returning I had to pay it off!

    What can be done in this regard, since the difference is significant

16. Danila (11/15/2010):
    

    Hello!

    I bought a tour package to Thailand. Date 16.11. -25.11. Flight to their Khabarovsk.

    I bought tickets to Khabrovsk on November 15, the flight was postponed to November 16 due to weather conditions, i.e. I didn’t make it on time for the flight from Khabarovsk to Bankog. The tour operator refuses to refund the cost of the tour package, is there any chance of getting the money back? Thank you.

17. Julia (12/14/2010):
    

    Hello! Flight 29222 from Rimini to Moscow should be on December 11, 2010 at 17:50, carried by Orenburg Airlines, in fact, we departed on December 12, 2010 at 12:30 pm on another Tatarstan airline. I want to receive compensation for a flight delay. Which airline should I apply for?

18. Elena (12/27/2010):
    

    My brother bought a ticket from a travel agency, and today will be the third night he will spend the night at the airport (the flight has been postponed until an indefinite time due to snowfall). He calls and asks: what should I do? There is no point in flying anymore. Firstly, there is very little time left for rest. Secondly, it is not a fact that they will fly out tomorrow. Can he refuse the trip in this case and get his money back? Thank you.

19. Svetlana (12/29/2010):
    

    Olga, good afternoon. The day before the famous events, we bought tickets to Egypt, departure on January 6, 2011. We fly with Aeroflot from Sheremetyevo-2.

    What do you think is the best way for us to proceed? Should we hope for better weather conditions or is it still better to return our tickets? If we pass, what do we lose? Who will pay the cost of the tour and the ticket price? Who should I contact with this question? Thank you.

20. Natalya (12/29/2010):
    

    Good evening. I purchased a Moscow-Rome-Milan-Moscow tour package from 291210 to 050111. Departure on an Aeroflot flight, flight cancelled. Is Aeroflot or the tour operator obliged to resolve the flight issue with compensation? If I purchase a ticket on another airline, will I be reimbursed for losses and by whom? Can I purchase a ticket to another city in Italy that is available? Let's say Milan and expect compensation from a hotel in Rome for the days of stay used?

    Thank you very much in advance

21. Olga (December 30, 2010):
    

    Good afternoon On December 28, 2010 at 6.55 I was supposed to fly on an Aeroflot flight from Krasnoyarsk to Moscow. There I had to take the train at 15.42 and then go on a bus tour around Europe. The flight was delayed for a day, the group left without me, and the ticket was lost. Who should reimburse me for the trip in this case? The tour operator refers to its charter where, if the tour is canceled on the day of departure, it reimburses no more than 5% of the cost.

22. Olga (01/11/2011):
    

    Hello. 12/27/10. My brother was supposed to fly with Siberia Airlines from Moscow to Kemerovo at 23:40......instead, he flew out only the next morning at 11:00. No food, no hotel were not provided. Unfortunately, he lost his ticket. Now there are electronic tickets, is it possible to somehow restore it? What can be done in such a situation. And where to go. Thank you.

23. Nikolay (01/14/2011):
    

    Hello!

    On December 26, 2010, I was supposed to fly to Eilat on 12.15 flight SU501.

    I lost 1.5 days of my expensive tour.

    Aeroflot offers for this, as indicated on the website, some kind of mythical vouchers.

    I would actually like to receive not vouchers, but real compensation for 1.5 days of my vacation lost due to the fault of Aeroflot (the lack of icing can in no way be considered force majeure) and moral damages.

    Can I count on this or not?

    Please reply to my email address.

    Thank you in advance for your response.

24. Lesik (01/14/2011):
    

    Hello Olga.

    My husband and I were supposed to fly on December 26, 2010 at 10:30 on an Orenburg Airlines flight to Turin. In fact, the departure took place on December 28, 2010 at about 15-00. During our stay at Domodedovo airport, we were not offered any hotel, no hot food, no hotel, and the airline representative refused to communicate with us at all. As a result, our stay in Italy was shortened by 2 days.

    The air tickets were paid for by the travel agency, we paid the travel agency for the entire tour, without allocating the cost of air tickets.

    In this case, who should we file a claim with: the travel agency (with whom I have an agreement) or the carrier (we have air tickets on hand, but they do not indicate the cost)?

    And can we count on compensation for two lost days or only penalties in the amount of 25 rubles for each hour of flight delay?

    Thanks in advance for your answer.

25. Alina (01/25/2011):
    

    Hello.

    Two different tickets and different airlines were purchased. Last Sunday there was heavy snowfall and flight 1 was delayed so that it was impossible to catch flight 2. We are very afraid of a similar situation, because... We are leaving in 1.5 weeks. How should you behave in such cases?

26. Elena (02/08/2011):
    

    Hello! I had paid for a Krasnodar-Larnaca ticket from January 30 to February 10. But due to the cancellation of the flight on the 10th, I was asked to fly either on February 6 or 13. I had to fly on the 6th, without having time to do all the business for which I flew to Cyprus. (From February 11 to February 14, tickets to Moscow with another airline had already been paid for) I lost half of the days planned in Cyprus. Can I demand from the airline a second flight at their expense, since my trip was in vain. Thank you.

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