Where to look for forgotten things on the bus. How to return things forgotten in public transport. By bus, trolleybus or tram
Since the beginning of the year, passengers have forgotten their belongings in the cabins of buses, trolleybuses and trams 323 times. Among the most common finds are bags and bags with personal items, school backpacks, umbrellas, hats and gloves.
Forgotten things are a common cause of public transport delays. To check them, they call operational services that ensure security. This year, buses, trolleybuses and trams stood idle for more than 27 hours due to things left by passengers.
Mosgortrans regularly instructs drivers on how to behave in emergency situations, including when an ownerless item is found in the cabin. “At the same time, we ask all users of urban transport to be careful about their property while traveling, and if you find things left on a bus, tram or trolleybus, immediately report this to the driver,” he said. CEO Mosgortrans Evgeny Mikhailov.
How and where to findthings lost in transport?
By bus, trolleybus, tram
If you have lost something in ground transport, you should contact the dispatcher of the park or route depot. Forgotten things the driver hands over at the final station. As a rule, a day later they are sent from the control room of the park or depot to the central warehouse of forgotten things of Mosgortrans. They charge a fee for storage - 12 rubles 46 kopecks per day for one place.
To get the forgotten, you need to write a statement indicating the date, approximate time of loss and the number of the route of public transport, as well as short description object and hand it over to the employee of the warehouse of forgotten things. You must have an identity document with you. Lost wallets will also be given out at the warehouse, and money at the checkout. Passports and other documents are handed over according to the inventory to the Lost and Found Documents of the Central Internal Affairs Directorate. For three days, the warehouse employee tries to contact the owner of the passport or other documents that can be used to establish the contact details of the owner.
In a fixed-route taxi
Items left on the buses of JSC "Group "Autoline"" end up in the warehouse of forgotten things. The application can be sent on the company's website. Upon receipt, you must pay all payments due to the company (for storage, packaging, transportation at the rate of found baggage and publication of an announcement, if any) and issue a receipt for receiving things. Documents stay in the warehouse for five days, things for three months. When the period for storing documents expires, they are transferred to the bureau of documents found and found at the Main Department of Internal Affairs of Moscow on Novoslobodskaya Street, 57/65.
In the underground
Items found in carriages, at stations and in lobbies are sent to the lost things warehouse. They are stored for three months, and then transferred to the State Fund. Forgotten personal documents (passport, policy, driver's license, student card, etc.) are immediately handed over to the police.
The Moscow metro wants to create a search for forgotten things. A search request can be left on the subway portal.
On trains and aeroexpresses
Forgotten things are transferred to the head of the station or station of the final destination of the train. In case of loss, contact the station attendant. Aeroexpress publishes information about items found on trains on Instagram or in the permanent Lost & Found section on the company’s pages in
Every day, Muscovites and guests of the capital forget a lot of different things in public transport. And if the loss is small - an umbrella, gloves, a book - then most often they don’t think to look for them. But if the thing forgotten in transport is more significant, expensive, or simply memorable, then the question arises - how to try to return things forgotten in transport?
Forgotten in the subway
For things forgotten in the Moscow metro, at the Kotelniki station there is a special warehouse where the found things are stored for 6 months. The warehouse is open from 8:00 to 20:00 daily.
The phone number of the information service for things forgotten in the Moscow metro is 7 495 539-54-54 (3210 from a mobile phone).
Documents - passports, driver's licenses, student cards, etc. not kept in stock. They are immediately handed over to the police. A separate group works with the documents found.
Tel.: 7 495 694-86-20.
Reception hours:
Mon-Thu from 10:00 to 17:00, break from 13:00 to 14:00;
Fri, Sat, Sun - day off.
Forgotten in the bus, trolleybus, tram
If the thing is left on the bus, trolleybus, tram, then, first of all, you should contact the dispatch service of this route.
Phones of all dispatching services, trolleybus depots and depots are posted on the website of the State Unitary Enterprise Mosgortrans.
The second option to detect the loss is to call the Moscow Transport service contact center at 8 495 539-54-54 or 3210 (from a mobile phone).
Items found in the urban land transport of Mosgortrans are stored in the Central Warehouse of Forgotten Things. You can contact them by phone 8 915 293-06-25 or 8 495 950-40-64.
Forgotten in the bus
Things forgotten in a fixed-route taxi should be looked for with the help of a dispatch service, but, in addition to the route number in which the thing was forgotten, it is worth knowing which company serves this route. Major carriers tend to have their own lost items service.
If things were stopped in the transport company "Autoline", you should call 8 495 662-99-00
Forgotten on the train
Things forgotten on the trains should be looked for at the station, with the help of the station attendant. Phone of the Unified Information and Service Center of Russian Railways: 8 800 775-00-00.
Items found in Aeroexpress can be searched for by calling the hotline 8 800 700-33-77. Information about items found in Aeroexpress carriages is published on social networks on the company's pages.
In order to pick up the lost thing, you must have an identity document with you, write a statement about the loss. Be prepared to provide oral and written detailed descriptions of items, an estimated time and place where they were lost.
Forget the TV on the bus! Do you think from the category of fantasy? And here it is not. And such cases happened in Khabarovsk, they told us in the control room. This is, of course, an exception. Much more often, citizens leave glasses, gloves, scarves and ... products in transport.
“Last year, two men left a TV in the passenger compartment of the bus,” they told us in the control room of the Khabarovsk intersectoral navigation and information center. — Small, in a box. They put it next to the seat, and, apparently, started talking to each other, got off at their stop. Everything worked out, they remembered the loss in a timely manner, contacted us, and we were the carrier. The TV was returned.
There was also an interesting incident on the eve of March 8, dispatchers recall. The man bought his wife a laptop as a gift and safely left it in the bus. He did not remember the tail number of the car, and he remembered about the gift for his wife only a few hours later, he called the control room. They say the poor fellow never found his laptop. Some of the passengers, most likely, discovered it earlier.
By the way, according to dispatchers, citizens have become less likely to forget things in the salons, but their number has not changed with the onset of autumn and winter. Scarves, gloves, hats, bags with removable shoes - forgetful citizens leave on the seats, and they just drop them in the hustle and bustle. In the summer, glasses, books, magazines, children's caps and sandals are in the lead in the list of lost items.
— It happens that products are forgotten. For example, food containers, pies and buns. A couple of times we found whole bags of groceries in the salon. Apparently, someone was returning home from the store,” recalls Marina Belenkaya, the conductor of route No. 8. “We usually carry these things with us during the day, in case the owner returns. If not, we throw it away - the products spoil.
Meanwhile, in half the cases, according to the conductors, the owners still manage to find their things - they catch up with the bus if they immediately remember the loss or contact the carrier and pick up their luggage already in the garage where the bus spends the night. It happens and vice versa, things find their owners. So, according to dispatchers, if someone's documents and a phone are found in the cabin, they will definitely try to contact the owner or try to find him through social networks. Thus, we have already managed to return several mobile phones.
Nevertheless, most people do not know where to turn if they left the right thing in public transport - a trolleybus, bus or minibus, because there is no general service of finds in Khabarovsk.
“In general, things forgotten in buses, trams and trolleybuses, if they were noticed by the conductor or driver, are transferred to the carrier - a private entrepreneur or to MUP GET,” the dispatcher explained. - If something is left in the cabin, you should call the Khabarovsk Intersectoral Navigation and Information Center by phone 91-02-07, inform the route, the bus number and the date of the trip. We will inform whose itinerary was, and then the owner will have to contact the carrier himself and find out about the forgotten item from him.
You can report things forgotten or found in transport by phone: 32-85-02, 45-73-15 and 46-12-45.
However, it happens that forgotten things do not reach the driver or conductor at all. As in the case of a laptop, they can be picked up by another passenger. Then, of course, the chances of finding gloves, a bag or a gadget are minimal. Unless the finder publishes an ad on the Internet. Today there are several thematic groups in different social networks.
- “I won’t give up my passport!” - Rules for collateral at rental points, ”read the material.
We all sometimes are inattentive, especially in the mornings and evenings. And it can be very disappointing if you leave your favorite umbrella or handbag in the car. It is doubly offensive if there were documents and other valuable things. Of course, I would like to return it safe and sound.
Now people are somewhat afraid of lonely bags and packages on the subway, and instead of rummaging around in them, they often call the police. This vigilance is commendable, and gives a huge chance that lost items, even if they are quite valuable, will still return to the owner. If a passenger reports a find, it is immediately checked by the police. In the presence of the police and station workers, an inventory of the items found is compiled, and they are sent to the warehouse.
In any case, even if you don’t really believe in human honesty, you should try your luck and go to the warehouse of forgotten things.
Lost and Found Metro in Moscow, phone numbers:
All things found at the station, or in the subway cars, are immediately sent to the "Warehouse of forgotten things in the subway." This warehouse is located at the Kotelniki station in the East lobby. This is where umbrellas, gloves, hats and handbags go.Of course, if you rushed to look for the loss before leaving the subway, you can try to look right there, in hot pursuit. Write down the number of the train and the car in which you were traveling, and inform the station attendant or the Situation Center about this. The call button for this service is located on the red-blue scoreboard.
Describe your loss and leave your contact phone number. Even if the loss is not detected immediately, all items found in the metro are sent to the Moscow Metro Lost and Found. This can happen in a day or two. All things in the warehouse of forgotten things are stored for six months, after which they are destroyed, and the chance to find something disappears.
If you have lost your documents in the metro, you should contact the ZITs of the Main Directorate of the Ministry of Internal Affairs of Russia for Moscow, at the address: 2nd Kolobovsky lane, 8.
To get started, you should call by phone: +7 495 694-86-20
Working hours:
- Mon-Thu from 10:00 to 17:00.
- Fri from 10:00 to 16:00.
If your documents and things were not found immediately on the first day, you should not despair. Sometimes paperwork delays the registration and entry of lost items into the register, and it is worth trying your luck again, in two days.
Lost and Found of the Moscow Metro, the official website where you can clarify all the nuances of returning things:
You can't see the link
You can call the warehouse of forgotten things by tel. +7 495 622-20-85
But still, it is better to come with a passport to the Kotelniki metro station and look for lost things on the spot. After all, the description compiled by the metro workers may not match the description of the owner, and there may be misunderstandings about this. "Blue bag" can be written as blue, or simply "ladies' handbag".
Many passengers, having lost something, immediately say goodbye to their property, and absolutely in vain. Only every fifth owner rushes in search of his property, and if you look at the warehouse of forgotten things, you can find a lot of expensive things there. Bicycles, scooters, strollers, and even a small box of expensive mobile phones. After all, such things are not signed, and the employees of the lost and found office cannot find the owner themselves.
There are more conscientious and honest citizens than we think. So, if you have found or lost anything, do not hesitate to contact the metro workers, and they will do everything to help you.