How to return tickets s7 flexible economy. Forced return of air tickets. Stay in touch

Buying tickets online has a number of advantages, for example, saving time, no commission fees, choosing the optimal cost, the ability to take a ticket not only for yourself, but also for relatives and friends, as well as a number of other advantages. However, in some cases it is required to refund S7 tickets. This may be due to personal reasons or the fault of the carrier.

Terms and conditions of return

A ticket can be returned in the following cases:

• cancellation or postponement of the scheduled departure;
• a change in the route on which the aircraft was originally supposed to fly;
• lack of places, according to the class;
• returning the aircraft back to the airport if for some reason it was not allowed into the airspace of a certain country;
• transportation from the connecting airport was not carried out;
• landed at an airport not originally designated in the itinerary.

Note! If the flight was made partially, the amount for the ticket will also not be fully refunded.

The ticket refund policy depends on the class in which the passenger is flying. The company offers several tariff plans.

S7 airline ticket

Tariff "Business Flexible"

The passenger can return the ticket or exchange it for another date if he was late for the flight without losing money. There is a return of the YR rate tax, the YQ tax is not refundable or exchangeable.

Tariff "Business Basic"

If the passenger applied to the carrier in advance with a request to return or exchange the ticket, a fee must be paid. If you miss your flight, the traveler is also required to pay a fee to change the date of departure. In fact, tickets in this tariff plan are non-refundable, there is no way to return a ticket and make a refund.

Tariff "Economy Flexible"

A passenger under this tariff plan has the opportunity to change the date of departure or return a ticket without paying fees. The only thing is that an additional payment is required for a ticket if it costs more than the previous one. If the passenger missed the flight, did not take off and wants to change the date of departure, the fee must be paid.

Tariff "Economy Basic"

If the passenger did not fly at the economy fare, he can change the date and route, subject to payment of cash fees. Also, the traveler can pay an additional amount of money to purchase tickets under the "Business Basic" and "Economy Flexible" fares of S7. It is not possible to return the ticket, since the ticket for this tariff plan is non-refundable.

Note! In all cases, if the ticket is refundable, the traveler can receive the full amount of funds only if he cancels the flight no later than 24 hours in advance.

According to Art. 108 of the Air Code, provides for the possibility of a passenger to refuse a flight and establishes the rules for the return of funds paid for a ticket. In accordance with this law, the amount due for a refund depends on how much time before departure:

• if no later than 24 hours before the end of registration, the cost of the ticket is returned to him, minus the costs incurred by the company for the provision of the service;
• if later than the specified period - minus the costs of the air carrier and 25% of the cost as a commission;
• if after the end of registration - return is not possible.

Air Code

Cases when you can return money for a ticket

If a passenger wants to return a ticket due to a carrier-related reason, there is a list of cases in which this can be done, approved by S7. You can return a ticket if:

• Cancellation or delay of an airline flight after check-in. The application for a refund of funds is carried out after registration. It is also necessary to take ticket flight coupons from the employee. If this is not done, the ticket will be considered used, despite the fact that the flight was delayed or canceled.
• Illness of the passenger, members of his family or death of close relatives. Close relatives - husband or wife, mother or father, grandmother or grandfather, brothers and sisters. In this case, it is required to document the illness or death.
• Refund of S7 airline tickets is carried out, if there was a change in the route by the carrier. The airline must warn the passenger by all available means. Then he decides whether to fly or not. If the traveler refuses, the amount of money is returned in full.
• Incorrect ticketing. If the passenger noticed a typo in filling out the documents, he needs to contact the carrier to agree on further actions.
• The inability of the airline to provide a seat to the passenger. If an economy class ticket was purchased, but there were no seats in it, the passenger must be placed in business class. If a business class ticket was purchased and there were no seats in it either, the passenger is transferred to economy class and the difference in the cost of the ticket is returned. Return of tickets to the company "C7" can also be carried out.
• The flight has been rescheduled to an earlier or later date. The passenger must submit documents confirming the loss. The company must reimburse.

How to return a ticket

In this case, it is necessary to tell the operator personal data, the first and last two digits of the card with which the ticket was paid, as well as the reason that forced the ticket to be returned. The call is free. Contact center S7: phone 8 800 700–0707.

If a passenger is interested in how to return an S7 ticket purchased via the Internet, they need to go to the user's personal account, select a ticket and click "Cancel booking".

Bonus card with miles accrual from S7

You can contact the support service via the feedback form, which is located on the official website of the S7 organization. So you can also return tickets electronically. Communication is made through the user's e-mail, information regarding the stage of progress will also be sent to the address.

Refunds, in accordance with legislative acts, must be made no later than 20 days from the date of filing an application with S7 Airline.

Note! When personally contacting the air ticket sales office where the ticket was purchased, you should remember that these issues are dealt with by employees from 9-00 to 13-00. If the ticket was bought by a friend or relative who did not apply to the branch, but by his friend or relative, it is necessary to present a power of attorney upon delivery.

In what cases the ticket is not refundable

The money for the ticket is not returned by the carrier if:

• a non-refundable ticket has been purchased;
• there is no good reason to return.

The amount for a non-refundable ticket can be returned only in two cases:

• serious illness, which is confirmed by a medical certificate;
• death of a passenger - relatives can apply for a refund.

If the company refuses to return the money, the issue can be resolved in a pre-trial or judicial procedure. To begin with, it is required to send a claim to the address of the carrier, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will negotiate and protect the interests of the passenger. In most cases, the court takes the side of the traveler.

Note! If the passenger decides to buy a ticket with miles, they must also be returned to the account.

S7 ticket refund rules are similar to those of other air carriers. The main thing is to contact the company as soon as possible to process the return. If the carrier refused, and the passenger has documents confirming the impossibility of departure, you can draw up a statement of claim in court.

Flights are often delayed, rescheduled, canceled, but in this case, what should the unfortunate passengers do? There is always a way out - return or exchange of tickets. True, airlines do not always meet the needs of customers, we will tell you how to issue a refund of S7 Airlines tickets and get your money back.

Ticket refund conditions for all fares

The S7 ticket refund process is a complex procedure that requires preparation. There is a list of conditions under which the airline allows refunds for tickets. Less willing to return funds for tickets purchased at a discount.

Reasons for returning S7 tickets:

• If before boarding it turns out that there are not enough seats in the purchased class on the plane. This happens due to an incorrectly issued ticket;
• When the plane returns to the airport; this happens due to an emergency breakdown or a ban on lifting into airspace;
• Lack of transportation to another airport when transferring;
• Changing the original route;
• When making a transfer in a city not indicated in the itinerary.

You can cancel a ticket using the service, on the S7 website or at the carrier's office. Depending on the ticket return time, the amount of the fine and the possibility of issuing compensation for a seat depend.

"Economy Basic"

This ticket is non-refundable. The passenger can change the route and date by paying the ticket office fee. Another option: pay an additional amount to buy air tickets at a more expensive fare.

"Economy Flexible"

Ticket purchased for flexible tariff, allowed to return. It is allowed to return the ticket without paying the ticket office and change the date of the flight, but only one day before departure. If you are late for the plane or change the date, you will have to pay the ticket office.

"Business Basic"

The conditions repeat the Economy Basic tariff, without the possibility of a refund.

Tariff "Business Flexible"

A ticket (date, flight) is allowed, without payment of the box office, even if the plane is late. YR is fully refunded, YQ is not.

Arrangement of return of S7 tickets in an emergency

Emergency situations include:

• passenger illness,
• death of close relatives
• cancellation, flight rescheduling.

To return the funds, in the first two cases, you will need an official document confirming the illness of a person or the death of a relative. It must be presented to the S7 representative at the airport.

If the flight was canceled before the start of check-in, you need to contact the S7 employee at the airport to make a note about the cancellation of the flight. When canceling a flight after checking in, you need to go to the airline's counter and pick up the registration card.

S7 paper ticket refund instructions

To return a paper ticket, you do not need to go to the central office, just call the call center or write a request in the feedback form on the official website of the airline. Contact center number: 8 800 700–0707. The call is free. The support person should call:

• the reason for canceling the flight;
• personal information about the passenger;
• the first and last 2 digits of the bank card with which the payment was made.

When applying through the contact form on the site, you must specify the same data. Feedback is carried out using the email address specified when contacting support.

If the above methods are not suitable, you can contact the S7 office. Employees of the company accept applications from 9:00 to 13:00. It is necessary to provide a notarized power of attorney if a relative or a passenger who bought an air ticket contacts the office.

The full amount will be returned if the passenger issues a refund no later than 24 hours before the flight.

E-ticket refund online in 2 clicks

E-tickets include air tickets purchased on the S7 official website or via the mobile app. To do this, there is a special function in your personal account, on the website www.s7.ru. Enter the data and go to the "My bookings" section.

This section displays all issued and paid flights. Select the desired flight and click on the "Issue a refund" button. Processing may take some time.

We check personal data and put a checkmark in front of the item “I agree to perform a refund and withdrawal seat". Click on "Submit Application", it will be accepted for processing. S7 employees can clarify some personal information.

Refunds are processed within 20 business days, excluding weekends and holidays. The money is transferred to the bank card with which the ticket was purchased.

Ticket refund via S7 contact center

You can also return an electronic or paper ticket through the S7 contact center. Within Russia, a phone call to 8 800 700 0707 will be free. From abroad, you can contact the Call Service online through the form on the official website of the airline. At the very bottom of the main page there is a link button "Call online".

After clicking on it, a window for a direct call to the call center opens. After connecting with the operator, you will need to give your data (full name, phone number, email address, passport details, date of birth and details for returning the ticket fee).

Non-refundable rates

The airline, according to the legislation of the Russian Federation, has the right to offer non-refundable tickets for sale. This is indicated when booking a seat on the rai. For S7, “Economy Basic” and “Business Basic” are considered non-refundable. Cancellation of such tickets will not be possible if the reason is not related to the death or illness of the passenger or his relative.

It is also difficult to get a refund for promotional tickets.

Ticket refund terms and conditions

Usually, money transfer takes no longer than 20 days. These terms vary in accordance with the rules of a particular bank. Return fees vary by region. You can find out the final amount in the call center. The client can claim a full refund for unused fees.

To return insurance, a booked car or a checked-in luggage space, you will have to call the contact center. Only the entire ticket can be canceled online.

Important! If the ticket for the S7 flight was issued through a travel agency, then the refund must be made only through the agency.

Buying air tickets online can significantly save passengers time. However, a situation may arise in which it is necessary to return the ticket due to the fault of the carrier or the initiative of the client. Learn how to return a ticket for an S 7 plane purchased by a user via the Internet in this article.

Conditions for the return of tickets for S7 Airlines flights

You can buy tickets in S 7 at one of several rates. The official portal displays the flight schedule and price range.

The conditions that allow you to return S 7 tickets depend on the chosen fare.

If you have a return coupon, you can cancel the service at any time. S 7 will return the money paid to him.

Existing tariffs and related conditions:

• "Business Agile". The passenger will return the ticket for the S 7 plane without losing their money. If you are late for a flight, you can exchange a document and choose a departure on another day;
• "Business Basic". If the client is late for the plane or wants to change the date of departure, a certain commission will be taken from him. It will not be possible to return the ticket and return the payment;
• Economy Flexible. You can cancel your ticket for the S 7 plane or change your flight without a fee. If the new ticket costs more, you will have to pay the difference. A late passenger pays a commission. According to the "Economy Flexible" fare, tickets are considered refundable;
• Economy Basic. You can change the flight and day of departure by paying a commission fee. You can't cancel your ticket and get your money back.

When choosing the S 7 fare, it is better to immediately think about whether you will have to return the ticket in the future, weigh all the pros and cons of the decision. If there are any circumstances that can disrupt plans, they should be taken into account and find out whether the plane ticket is refundable or not.

Non-refundable fares are more often chosen by people who want to save money on flights.

The amount of money returned depends on the day of his application to S7:

• if you return the ticket no later than one day before the end of registration, the entire amount will be returned. The commission will be deducted only for expenses related to the provision of the service;
• when less than a day is left, the fee is 25% plus payment of S 7 expenses;
• It is not possible to return a plane ticket after check-in is completed.

In what situations will it be possible to use an involuntary return:

1. Flight cancellation or rescheduling.
2. Route change.
3. Lack of seats (according to the chosen class).
4. Landing is made at the airport, which was not included in the original route.

If the flight of the S 7 aircraft was partially completed, the forced refund will be the same, that is, the passenger will receive a certain share of the money paid.

In the case of non-refundable tickets for S 7 flights, compensation is made only in case of death or serious illness. This is confirmed if you submit the document according to the relevant certificate to the AC.

Instructions for refunding tickets purchased online

The reason for which the client of the company S 7 needed to return the ticket may be various circumstances. It is rarely possible to know in advance what will turn into an obstacle and make a person abandon the planned trip.

It will be possible to return a plane ticket on the official portal of the air carrier. The user enters it, enters the "My Bookings" section and enters data into the application. An online refund procedure is possible if no previously booked flight has been made.

Another way is to call the S 7 support center at 8-800-700-07-07. This service operates around the clock. Calls are made free of charge and are accepted from all Russian regions.

When the client calls, the call center employee will ask for personal information, as well as the first and last digits of the bank card number used to transfer the payment. In addition, you will need to state the reason why the person decided to make a return.

Important! There is a feedback form on the S 7 portal. Its use is another method of submitting a ticket refund request. The operator will receive it and then contact the user by e-mail.

The online application processing stage can be tracked.

Deadlines for receiving funds

The money is returned to the passenger within twenty days from the date of sending the cancellation request. The duration of this period is determined by law for air carriers that must fulfill their obligations to return funds. They are credited to the account owned by the buyer, the one from which the payment was originally transferred.

If the booking was paid for with miles, only 75% of their number will be refunded. The client, who decides to refuse the service, promptly contacts the organization and notifies its employees of his intention. Notification is made in any convenient way:

• a call to a telephone number;
• sending a message online;
• upon arrival at the airport.

About the complexities

Sometimes people who decide to return a ticket bought via the Internet to S 7 encounter difficulties. For example, if a person is seriously ill, and the tariff he has chosen turned out to be non-refundable. The organization may refuse, even if the relevant certificate is provided, as it must be written in the most legible handwriting. The only way out is to get another document.

A client who is sure that he is right, who wants to return his money, can file a claim and start legal proceedings.