The main thing in this airline is profit at any cost. Disabled people must pay for the transportation of walking sticks, which, according to company employees, do not look like canes or crutches; not only will they not help transport disabled children, but they will also take advantage of the opportunity to earn extra money. If you want to change your seat on a half-empty plane, they will be happy to help you with this...

I read the reviews and began to worry about the flight; we were flying with four children (Astrakhan-Sochi-Astrakhan). All my worries were in vain!!! Departure on time! Arrival - on time! There is no water on board, but there are plenty of wet wipes in the sink. The onboard conductors are pleasant and…

Since February 1, 2019, the company has turned its attention to clients who play sports. In particular, alpine skiing or snowboarding. We bought tickets for a family and chose 20 kg luggage per person. But at the airport they were faced with the fact that for snowboard covers (2 pieces) they would have to pay an additional 6,400 (with the cost of round-trip tickets being about 24,000). Those. when we fly back, it will also be 6400 - a total of 12800. Half the cost of the tickets. For that kind of money, you can absolutely safely fly with Aeroflot or S7, which have greater distances between seats and better quality of service (they feed you there, they hand out suckers during takeoff and landing).... And if we had a cover for each person (4 people - 4 covers), then you could pay an extra 24,000 and fly in business class (offered via SMS). Rave. In my opinion, the company is on par with shitty banks that give microloans at crazy interest rates and the conditions are written in small print... or shitty websites that lure in with a cheap price, and then the scam starts... (assembly is not the same, equipment, growth or tea test, etc. .P.). In general, from a normal company (and I have been flying for almost 20 years...

02/13/2019 Was supposed to fly to Kurgan from Vnukovo Flight UT265 at 00:40. The boarding pass stated the boarding end time was 00:15. Access to the plane by bus. Landing was announced. I stood towards the end of the line. They let us through in groups of several people, and not the whole stream, as always happens. When there were four passengers left, including me, there was another pause, at 00:12, while the bus was leaving for the plane. We begin to ask questions: “What’s the matter, why won’t they let us through, where is the bus, when will it come back for us, or will they give us another one?” The two girls at the counter are silent. Time 00:16. Two more passengers, who also need to take off on this flight, come up, submit documents, and then they announce to us all: “There is no opportunity to get on the plane.” For some reason, arriving passengers are written in hand on their boarding passes “Report 00:16” without a signature or stamp. The six of us urgently demand that a senior person be invited (we can’t find out the girls’ last names; their badges are hidden under their uniforms). The time is 00:19. A young man comes up and tells the dispatcher on the radio that the bus needs to arrive, because... 6 passengers were not delivered to the plane... At 00:21 he receives an answer that there will be no bus! At the same time, to the question of three passengers whose luggage was checked in, he said, “Don’t worry, the luggage won’t fly away, it will be returned to you!” Nonsense: it is impossible to transport 6 people to the plane, but to bring luggage from the same plane back to...

For family members traveling on the same flight, summation of baggage allowances is allowed (with the exception of carry-on baggage allowances). The weight of hand luggage is no more than 5 kg, the sum of its dimensions is up to 115 cm. Hand luggage is accepted towards the baggage allowance

What is the weight of baggage for free transportation?

The baggage rules of the UTEFr company provide for the following standards:

• economy class – 1 seat/23 kg;
• economy comfort – 2 seats/32 kg each;
• business class - 2 seats/32 kg each.

For a child under 2 years old without a separate seat – 10 kg.

What are the dimensions of hand luggage?

The dimensions of hand luggage on a UTair aircraft must not exceed:

• economy class – 1 piece/10 kg with dimensions 55 x 40 x 20 cm;
• business class – 2 seats/10 kg each with dimensions 55 x 40 x 20 cm.
• for a child under 2 years old without a separate seat – 10 kg.

What can you take in hand luggage?

UTair carry-on baggage rules allow you to carry the following things:

• handbag or briefcase;
• folder for papers;
• umbrella;
• cane;
• bouquet of flowers;
• outerwear;
• printed materials for in-flight reading;
• baby food for the child during the flight;
• cell phone;
• camera;
• camcorder;
• laptop;
• suit in a suitcase;
• baby cradle/folding baby stroller when transporting a child (use of the stroller is possible up to the aircraft ramp, then the stroller is transferred to the luggage and cargo compartment);
• crutches, a folding wheelchair, having dimensions that allow them to be safely placed in the aircraft cabin on a shelf above the passenger seat or under the seat in front of the passenger seat (when transporting a passenger with limited mobility).

How much does it cost to carry luggage?

The cost of baggage transportation to UTair if it exceeds the established dimensions depends on the ticket class and the chosen direction:

• domestic flights – 2,000-8,000 rubles;
• international flights – 25-100 euros.

Is it possible to transport animals in the cabin?

Transport of animals by UTair is permitted. Only pets – cats and dogs – are accepted for transportation in the aircraft cabin. Animals are accepted for transportation in the aircraft cabin in a special container. The bottom of the container must be waterproof and covered with absorbent material. The weight of the container together with the animal should be no more than 10 kg. The size of the container is no more than 55 x 40 x 20 cm in order to safely place it under the seat of the chair in front. It is prohibited to open the container and/or remove the animal from the container in the aircraft cabin.

The airline has introduced paid calls to its call center for passengers who have not joined the airline's bonus program. This is the second airline in Russia, after the low-cost airline, that has paid calls for customers. But Utair retained the possibility of free calls.

How to call Utair for free

If you call the Utair airline's toll-free number for calls within Russia, you will be warned that the number is allocated only for participants in the Status bonus program.

To call the airline for free, you need to register in the bonus program for accumulating Status miles on the Utair website. Program participants can call for free. The main condition is that the call is made from the phone number specified in the program. By introducing paid calls, Utair attracts customers to register in the Status bonus program.

How to register for the Status program

You can register for the Status mileage program on the official website of the Utair airline. To do this, you must indicate your first and last name, date of birth, email to which you will receive a letter to activate your participation, and a phone number from which you can call the airline for free.

Paid calls to Utair call center

If you are not a member of the Status program, you will be asked to call the airline's toll-free number. The cost of a call starts from 45 rubles per minute (excluding VAT), including waiting time, and may vary depending on the mobile operator and city.

Passengers can call Utair's city phone number and pay only for long-distance calls to Tyumen, and for residents of Tyumen this call will be free.

Paid calls will bring profit to the airline, despite simply signing up for the Status bonus program. When dealing with urgent issues, passengers will not have time to register in the mileage system. Registering for Status may be difficult for people who have difficulty using computers.

Utair airline telephone numbers

You can call Utair airline 24/7 in three ways.

Airline UTair

Complaints: 47
Resolved complaints: 0
Answered complaints: 0

Complaints and reviews about UTair

July 10, 2019 My son and I flew from Syktyvkar to Anapa via Moscow (Vnukovo). Tickets at minimum fare: hand luggage only. Both flights were carried out by UTair. Plus we paid for 1 luggage on top. They brought badminton rackets with them. At the Syktyvkar airport they asked about rackets, whether they could be taken. They answered that it was possible, and there would be no problems with transportation. However, already in Moscow upon boarding, we were told that we had to pay 4,000 rubles for the rackets or throw them away. To my words that I am alone...

After viewing the tariffs of this airline, questions arose. But a potential future client who is not registered on the airline’s website is provided with only a toll line to call. We reached an answering machine, which warned us about a paid consultation and put us in a “queue” to connect with an operator. We stood in the so-called queue for 4 minutes and the phone turned off, and 275 rubles were immediately deducted from the number, but they did not provide us with the service. You still didn’t wait for the operator’s response, i.e. We...

I paid the amount of a one-way ticket from Moscow to Ufa for 2 kg of additional hand luggage, the price was not mentioned at all when weighed, already standing at the checkout, when there is a live line of people behind you, it’s somehow inconvenient to refuse and also find out something. It is completely unclear what motivates the prices of this company...

For the second time in a week (04/11 and 04/16), for unknown reasons, flight 498 to Moscow was delayed by two hours. Azimuth flights fly to all directions without problems. Because of these delays, I am late for the clinic for treatment, where everything is scheduled to the minute. Who will compensate for the time and money spent? I will not fly with this company again

I, Rakhimova Zamira Odinaevna. On March 10, I flew to Dushanbe on flight 801 at 08-50, I checked in the day before, luggage 19.7 kg and hand luggage 3.7 kg. The size of the hand luggage is 503711. My complaints are how can the cost of 3 kg hand luggage. Baggage is 3200 rubles and is 25% of the ticket price. If the issue is not resolved, I will appeal to the courts.

Good afternoon On February 12, 2019, by order of 3X77RK, UTAIR air tickets were paid for in the amount of 33,709 rubles. And on February 18, 2019, the airline debited the amount of 33,709 rubles from my account. twice more. The Airline hotline said that there was a problem and the money would be returned within 30 days after I contacted the bank. I contacted the bank and was told that the Airline had received a request for these write-offs. I don’t understand why I should worry and write to the bank, but the Airline quietly uses my money for 30 days!

I bought a ticket on the UTair website, arrived at the airport, went to the check-in counter, and they told me that the plane was full, you will fly on the next flight. Crowded! If I was able to buy a ticket, but there are no seats. Hello? Krch had to sit at the airport for more than 5 hours. In short, I will never fly with this company again and give me my money back! Salimova Daria Vasilievna etkt2982422701159/1

Mom flew to visit on November 3 from MinVod to Moscow (Vnukovo airport). They lost their luggage and in some unimaginable way they sent it to Surgut. For two days, the bag (which, by the way, contained 2 kg of meat, 1 kg of minced meat, 0.5 kg of red caviar) was dangling around somewhere. In the evening of 11/04 we contacted representatives in Moscow and were informed that delivery was not working on 11/05. We left (05.11 in the morning) to get the bag ourselves. Halfway there, it turned out that the courier was going to us (in Dzerzhinsky, Moscow region) with luggage. When they heard that we were already on our way...

Arrived from Sochi, in transit on September 24, 2018, ticket number 2982028633169, in Krasnodar they were not allowed on the plane, Krasnodar - Moscow flight ut508, due to poor service. When we were checking for a flight to Moscow, we discovered an error, while the error was fixed, the plane took off, and they didn’t want to return the money or send it in any other way! They refused any help, I was left without money in Krasnodar! I do not know what to do! Where to go, the airport workers can’t help) no service! Wanted...

We are flying home with the whole family (6 people). Flight St. Petersburg-Moscow and immediately after it Moscow-Anadyr (Chukotka). Due to the delay, the taxi was 5-10 minutes late. We made it to check-in and checked in our luggage. But we were not allowed to board because the bus had already left. We spent about two hundred thousand rubles on both flights. If you are late for a flight from St. Petersburg to Moscow, then your tickets to Anadyr will expire. And no one will return our money. Now the children are not on time for September 1st. Terrible airline.

Let me start by saying that when flying on different airlines, I never had any problems. I understand that no one needs to be blamed right away, but this was the first time, a transit flight Krasnodar-Volgograd-Kazan, both flights with your airline, here we must remember the key). 1) So, I’ll start the story with my misadventures, starting from Pashkovsky Airport, flight UT 327, when check-in time came, I approached the counter as usual, a girl (possibly an intern, an airport employee or an airline representative, whoever will have to figure it out...

The representative of the utair company in Armenia, Sarkisyan, was rude to the Russian citizen and did not let her through registration, tried to ask for a bribe. They also tried to prove that there were no more empty seats on the plane. There was no warning that the plane's takeoff time had changed. Despite the fact that utair has low prices for air tickets, people do not want to use the services of this company because there is Sargsyan and his team who are spoiling the reputation of your airline

07/26/2018 Flight Munich-Grozny Due to the delay of ALL trains in Germany, my sister got to the airport a little later, but miraculously managed to check in, check in her luggage and go through customs control (there was a queue there, so she lost time there too). When I arrived to board, the bus had already left. Two more people were late with her. The woman (company representative) did not want to help, she was stupidly stalling for time and just walking back and forth. Nearby was an airport worker - a German woman who at least somehow tried to help. They asked...

On June 18, 2018, luggage went missing on UT-AIR flight 363 on the Moscow-Ufa route. And no movement in search. They don't give any information. What kind of airline is this? How the needle disappeared. No guarantee of safety. Simply terrible. Find the suitcase and return it. Beg. First time in my life such a flight. Didn't expect this from this airline. I flew before and was happy. And now I'm very disappointed. It’s a shame that they don’t even try to look

Never fly Utair! I have never had such a negative experience in my life, although I have visited dozens of countries with different airlines! This disgusting company TOOK us! We arrived in Vnukovo two and a half hours before the flight, checked in our luggage, and went through sports control. At the appointed time we sat down at the exit. Let's go for a walk around Duty Free. According to the write-off, boarding was supposed to begin at 10:05, but we were delayed by 15 minutes, no more. We returned to the exit, and there was no one there. They started asking, and they told us - yours...