Compensair - what passengers are entitled to if their flight is delayed or cancelled. Flight delay: what are passengers entitled to by law? Receiving compensation for a delayed flight
Even a slight delay in departure can lead to large moral or material costs (for example, you missed an important business meeting or violated contractual obligations).
The “consolation prize” for such passengers is special compensation for flight delays.
The rights of passengers experiencing flight delays or cancellations are protected by the following regulations:
- Department of Transportation Order No. 82 on Federal Air Transportation Regulations;
- Law on Consumer Protection";
- Civil Code of the Russian Federation;
- Russian Air Code;
- Resolution of the European Parliament No. 261 (if the passenger uses international transport).
Ways to notify about changes in flight schedules
How to find out if an airplane flight is delayed? Notifying passengers about cancellation or delay of flight is the responsibility of airline employees (a special service located right at the airport).
If this is known in advance, the client receives an SMS message containing all the necessary details. Otherwise, the information is displayed on a special display and announced over a loudspeaker.
Upon learning of a change in the flight schedule, the passenger has the right to demand:
- Reimbursement of flight costs;
- Replacing a ticket in favor of another flight going in the same direction (the exchange can be made at the same organization through which the ticket was purchased);
- Providing alternative means of travel (not only with another flight, but also with another airline) without charging the difference in ticket price.
There are several situations in which cancellation or rescheduling of a flight occurs due to the fault of the operator:
- Inconsistency in flight schedules;
- Overbooking – selling a larger number of travel documents (companies often put up a larger number of tickets for sale, since according to statistics, about 5% of passengers do not have time to arrive at the airport at the time of departure);
- Unpreparedness of the crew for departure;
- Cancellation of a flight due to financial disadvantage (for charter flights).
Delays or cancellations of flights are not always the fault of the airline. For example, a flight may not take place due to several unforeseen circumstances.
These include:
Flights that did not take place due to reasons beyond the airline's control must be rescheduled to a suitable time. No monetary compensation is provided in this case.
Amount of compensation for flight delay or cancellation
The airline's liability for flight delays includes payment of a certain amount of money. In different countries its size may be completely different.
Consider both domestic and popular tourist destinations.
Russia
The amount of payments consists of moral compensation (3% of the ticket price for each hour of delay) and a fine (25-50% of the minimum wage).
European Union
If we talk about the countries of the European Union, in them the amount of monetary compensation depends on two components - the flight delay time and the flight distance.
Compensation is not paid if the tour operator warned the passenger about the delay or cancellation of the flight 2 weeks before departure.
On Asian flights, financial compensation is either very small or not provided at all.
If a flight delay occurs due to the fault of the carrier, the company's employees will provide their clients with all useful information, as well as provide hot meals, free hotel accommodation and discounts on subsequent flights.
If the flight is canceled due to weather conditions, these concerns fall on the shoulders of the passengers.
USA
US Airlines only reimburse material damages for overbooking. In this case, airline representatives undertake to provide passengers with food, accommodation, communications and drinks.
However, each carrier has its own procedure for providing these services. Also, the passenger can choose an alternative flight, but he pays the difference in the ticket price himself.
Another important plus: if overbooking occurs, the company is obliged to pay double the cost of a one-way ticket.
Its size is:
- $650 – if the client arrived at the final destination 120 minutes later than expected;
- $1,300 – if this period exceeded the required 2 hours.
The result depends on the method in which the ticket was issued. For example, if a person makes a flight from Minsk to Krasnodar with a transfer in Moscow, then the tour operator is responsible for the entire flight.
This means that the company's employees will have to put the late passenger on the next plane departing in the same direction.
As for compensation, you can receive it only under one condition - if the passenger arrived at the destination 3 hours or more late.
If a traveler bought tickets for 2 separate flights (“Minsk-Moscow” and “Moscow-Krasnodar”), he must solve the problem on his own, since one air carrier is not responsible for the actions of the second.
What do passengers have to do if their flight is delayed? According to the legislation in force in Russia, a passenger waiting for a delayed flight has the right to:
These requirements must be met regardless of the reason for the delay or rescheduling of the flight (due to the fault of the airline or due to circumstances beyond its control).
All of the above privileges are provided not by airport employees, as most people think, but by representatives of the airline responsible for a particular flight.
And one more thing - you don’t need to wait until the company’s employees give you food stamps or provide you with a “Mother and Child” room. Legitimate claims against the airline must be brought forward independently.
Air carriers ignoring their responsibilities are very common. In this case, you need to act according to plan “B”:
The claim is drawn up in free form and contains information about the applicant (full name and contact details), the organization against which the complaint is being made, the circumstances of the incident, violations committed by the carrier and the passenger’s requirements.
It is better to write the application in two copies. One of them is given to an airline employee, the second is kept by the passenger for himself. At the same time, it must indicate not only the date of application, but also the details of the receiving person (full name and position).
In Russia, compensation can be demanded within 6 months from the date of flight delay or cancellation and only after the exact waiting time has been established. For international flights, this period is 2 years from the date of the incident (according to the Montreal Convention).
A claim to the tour operator can be submitted either in paper or electronic form.. To do this, you need to go to the carrier’s official website, select the desired section and fill out the appropriate form.
However, practice shows that it is more reliable to do this either during a personal visit or by mail (via registered mail). This is a guarantee that your complaint will not be ignored.
According to legislation in force in 2019, complaints about the airline's performance must be resolved within 30 days.
At the end of this period, the operator either compensates for material damage or writes a refusal in which he provides indisputable evidence of his innocence.
Unfortunately, the rules for transporting passengers by air do not indicate the exact time for payment of material compensation.
To prevent the process from dragging on for several long years, seek help from a qualified specialist.
How to get compensation for a flight delay if the air carrier categorically refuses to admit its guilt? In this case, the passenger can file a claim in court.
But since the company itself probably employs the best lawyers, be sure to enlist the support of an experienced lawyer - he will help collect the necessary evidence and will represent your interests at court hearings.
Otherwise, it will be incredibly difficult to prove that your rights have been violated.
All supporting documents must be attached to the statement of claim. The complaint must be filed no later than 3 years from the date of the delay or cancellation of the flight.
Now you know what to do if your flight is delayed and you can easily receive not only additional services, but also monetary compensation.
Video: Flight delay. Passenger rights
Air travel has long been part of everyday life. Traveling by air is more convenient, takes less time, and, of course, takes less effort. In the shortest possible time you can be anywhere in the world. No other mode of transport can offer such speed. And if you plan your trip correctly, having previously found out all the nuances, then the cost of a plane ticket can be very pleasant.
With each new day, more and more people give their preference to air transport. And this is not surprising, because the positive aspects of this method of transportation are visible to the naked eye. The number of airline customers is rapidly increasing every day. During all this time, a certain part of people were able to experience such a problem as a flight delay. She is no longer surprising. An airplane is a complex mechanism, and in order to get this machine into the air, it is necessary to agree on a number of facts. Any mistake or even the smallest malfunction leads to the problem of flight delay.
The most common reasons for flight delays are described below. There are quite a lot of similar situations, so they can be classified into separate groups.
Meteorological situation
There can be quite a few such reasons. The weather is a very unpredictable thing, and even weather forecasters cannot always provide an accurate forecast. Due to such reasons, the flight may be delayed, or the ship must be treated with special means before departure. The use of such funds also requires time.
Very often a situation arises when one airline delays a flight until the weather stabilizes, but another calmly continues to transport passengers. Some do not understand the reasons for this behavior, others are trying to find what is the personal benefit for the company. In fact, the explanation is more than simple; each company has its own aircraft, which differ in model and configuration. Each aircraft has its own temperature threshold and operating conditions. Therefore, all recommendations are strictly followed, and the company tries to take maximum care of its passengers.
Identified malfunctions of the airliner
An airplane is a rather complex mechanism, in the operation of which even the most insignificant details are of great importance. Before takeoff, the aircraft is checked for all parameters. Identification of minor breakdowns is eliminated on the spot; naturally, these types of work also require time. If the breakdown turns out to be more serious, the plane is removed from the flight and a replacement is sought. Such situations occur rarely and are included in the list of emergency cases. But passengers will still be delivered to their desired destination.
Most airlines really don't like situations like this. After all, such delays always leave their mark on the reputation. In most cases, the delay is due to minor repairs. Having learned about the malfunctions of the aircraft, any passenger can panic, so the administration prefers to name other reasons why the flight is delayed.
Late arrival of the airliner
This is the most common reason among airport authorities. After all, it sounds harmless and does not arouse much suspicion among passengers. Therefore, very often at airports you can hear just such a justification for flight delays. But what is alarming is that in certain cases this reason is not true.
Failure of ground services
Flight delays may occur between arrival and departure. It is in this regard that various kinds of problems can arise. The reasons for this delay are innumerable. In most cases, the human factor plays a role. This could be the lateness of service personnel, long cleaning in the aircraft cabin, or long unloading of the baggage department.
In such situations, the flight delay does not last too long; at most it can take about 30 minutes. Typically, such times do not cause much panic among passengers. Everything happens without nerves, and the reasons are quite justified. If more serious situations arise, when the flight departure is delayed due to disruption of ground services for more than two hours, each passenger has the right to demand a refund of part of the ticket price.
Passenger rights
If the flight is delayed, but passengers have not heard an announcement justifying the delay, then the first step is to contact the employee at the check-in counter. In most cases, the passenger does not receive a clear answer to the question posed. Most often you can hear some common reasons that should not cause unnecessary anxiety on the part of people. And this is logical, because any company values its reputation.
Actions of citizens
No matter how the situation develops, a conscientious passenger must make a special note about the flight delay on his ticket. It is this mark that will give grounds to demand a discount or even refund the money for the ticket. This right is guaranteed to every passenger in the event of a long flight delay.
Special rights of air passengers are noted when a flight is delayed for a period of 30 minutes to 2 hours. The airport administration is obliged to provide free luggage storage, as well as ensure free stay for women and children in a specially equipped room.
Rights in case of flight delay from 2 to 4 hours guarantee the opportunity for passengers to make two calls to anywhere in the world. These calls must be paid by the airline. Free cold or hot drinks are also guaranteed.
A flight delay of 4 to 6 hours provides for free distribution of food at intervals of 6-8 hours.
If a flight is delayed for more than 6 hours, the airline must provide passengers with a place to stay overnight. Naturally, this cannot be a waiting room. The company is obliged to pay for the hotel and all travel expenses.
Compensation
Be that as it may, in any case, the delay in departure is the fault of the transport company, even if the cause was Each passenger can reimburse a portion of the ticket price. The maximum portion of compensation is 50%. But at the same time, the administration is obliged to pay all the passenger’s monetary expenses while waiting for the flight. This could be anything - paying for tickets for other types of transport, paying for visits to various entertainment venues, paying a bill in a restaurant or cafe. The only caveat is that the passenger must provide all receipts, otherwise the refund will not be issued.
Special cases
If passengers were traveling on vacation, and the ticket is included in the total cost of the trip, then they can make a claim for payment for missed vacation days. If the application is not submitted within 20 days, it will not be considered further. Sometimes the flight involves a transfer, which is made by one airline. Naturally, the passenger will not make it on time for the supposed second plane. Therefore, upon arrival, the administration must take care and place the passenger on another plane absolutely free of charge. Moreover, if a person was flying in economy class, and there are seats only in business class, then he must be seated in an upgraded section. If the situation is exactly the opposite, then the company is obliged to pay the difference.
How should compensation be sought?
In this situation, you need to ensure there is evidence of a flight delay. You must request a certificate from the airport administration regarding the delay of the plane. This paper must have stamps for justifiable reasons. A person can use any services while waiting for his flight. The main thing is to keep receipts, which will clearly show the time. You can go to a restaurant, rent a hotel room, and so on.
Such situations are resolved very quickly, because no carrier needs to create scandals. will affect further work, so it is desirable that the passenger is satisfied.
There are also companies that may refuse to refund money. In such a situation, you can safely file a lawsuit, attaching all the necessary documents to the case. Seeking the return of money through the court is a time-consuming process, but in most cases the truth is always on the side of the victim.
To avoid getting caught, you should always have extra money with you. Indeed, in such unforeseen situations they may be very necessary.
Actions in case of violation of passenger rights
This situation is very unpleasant, but leaving everything as it is is not an option. It is necessary to achieve justice and return of the money spent. First you need to collect all the necessary documents, namely:
- Directly air ticket. It must contain the necessary notes about flight delays.
- All receipts and receipts for expenses that were required due to the flight delay.
- A clearly written letter indicating all claims and demands.
All collected documents must be placed in an envelope and sent to the main office of the company.
If within 30 days the passenger has not received a response from the airline, then you can safely file a claim with the court. And after some time, justice will be restored.
The rules and regulations described in the article apply to all types of flights. Even if a charter flight is delayed, passengers' rights remain the same. The carrier is equally responsible. The consumer should receive quality service in any case.
A flight delay is an unpleasant but relatively common situation that can happen at the very beginning of a trip. The reasons are quite varied: bad weather conditions, technical problems on the plane, heavy load on the airport airspace, internal problems of the airline, etc. Regardless of what caused the plane to be delayed, there is no need to be scared or confused. Below we will look at what to do if your flight is delayed.
Passenger rights in case of flight delay
Whether you are flying on a charter or scheduled flight, on a major air carrier or on a airline, the rights of a passenger when a flight is delayed are the same.
It must be remembered that all issues during a flight delay must be resolved with representatives of the airline, and not with airport services. In turn, if problems arise with departure at the scheduled time, the airline is obliged to immediately notify you of the reasons and timing of the delay of the aircraft flight.
Where to contact?
Unfortunately, when it comes to respecting all the rights of passengers, airlines do not always demonstrate their proactivity, so you must know all the rules yourself and do not hesitate to remind the carrier representatives at the airport about them.
Where can I find an airline representative? The right person may be at your flight check-in counter, at your airline's sales office at the airport, or at the gate itself. If your search is unsuccessful, feel free to call the airline phone number indicated on your ticket.
Keep an eye on the clock
- Families with small passengers under 7 years old are entitled to access to an equipped and comfortable mother and child room, even if the flight delay is minor.
- If your flight is delayed for 2 hours, you can make 2 free calls or send 2 emails. In addition, you should have access to cold drinks.
- A flight delay of more than 4 hours already means that the airline will provide hot meals. Usually this is a coupon for a certain amount to order food at one of the airport restaurants. You should receive this service every 6 hours during the day and every 8 hours at night.
- If the flight delay reaches 8 hours (or 6 hours at night), the airline is obliged to accommodate you in a hotel, organize transport there and back, and also provide free luggage storage at the airport. If for some reason you are not satisfied with the conditions of hotel accommodation (for example, it is unacceptable for strangers to stay in the same room), you can find a hotel room yourself, remembering to save all documents confirming personal expenses. This will help you later claim compensation for plane delays.
Filing a claim and compensation for flight delay
Airplane delays are not only unpleasant due to the unplanned wait, but can also lead to certain losses: a missed business meeting, a missed connecting flight with another airline, a paid but unused hotel reservation. In this case, any victim has the right to file a flight delay claim and receive compensation. However, it should be borne in mind that this rule applies only when the flight delay is due to the fault of the airline itself. For example, bad weather conditions or excessive congestion at the airport will not be a reason to claim compensation.
In order to competently file a claim, you need to collect as many documents as possible confirming the fact that the plane was delayed. Immediately after the delay is announced, ask the company representatives to make a note about this on your ticket, and when boarding the plane, the actual departure time. Keep all receipts indicating your personal expenses during the flight delay.
To receive compensation for an aircraft flight delay, a claim with all attached evidence must be submitted to the airline within 6 months after arrival. If there is no response within 30 days, you can immediately go to court.
The amount of compensation is 25% of the minimum wage for each hour of delay, but not more than 50% of the cost of your air ticket.
Now you know everything about what to do if your flight is delayed. We wish you pleasant travels!
For each passenger, compensation for delays, flight cancellations or denied boarding ranges from €250 to €600. The amount varies depending on the distance of your flight and the length of the delay (see table below). Receiving compensation is possible if the following conditions are met:
One of the following happened to you:
- Your flight was delayed for at least 3 hours
- Your flight has been canceled
- Your flight was delayed by less than 3 hours, but because of this you missed your next connecting flight, and as a result arrived at your final destination more than 3 hours late
- You were denied boarding due to lack of available seats (overbooking)
Also if:
- Flight delay/cancellation is not caused by adverse weather conditions, air personnel strike or other force majeure circumstances
- No more than 6 years have passed since the flight
The route/airline must also comply with the requirements of EU Regulation No. 261/2004
| Route\Airline | Airline from EU | Non-EU airline |
| From non-EU to non-EU | No | No |
| From non-EU to EU | Yes | No |
| From EU to non-EU | Yes | Yes |
| From EU to EU | Yes | Yes |
Or compliance with the requirements of Turkish legislation
Calculation of compensation amount
You can calculate the approximate amount of compensation yourself using the table below, or using our calculator absolutely free. The compensation ranges from €125 to €600. The average compensation for our clients is €450.
Passenger rights
It is worth remembering that compensation is in addition to the main airline services that are provided to passengers of delayed flights. Such services should include the following:
- refreshing drinks
- accommodation (if your flight was rescheduled for the next day)
- transport to your place of residence
- 2 phone calls
You are not entitled to compensation in the following cases:
- you were notified of the flight cancellation at least 14 days before the scheduled flight date;
- the airline has offered you another flight on the same route.
In the event of a flight cancellation due to circumstances beyond the airline's control, the airline must offer passengers the following:
- refund of payment for the ticket (in full or for the unused part of the route);
- alternative transport to your destination in the fastest way;
- rebooking for a later date that will be convenient for the passenger.
Compensation for denied boarding
In the event of a denied boarding, airlines will first look for passengers who can give up their reservation in exchange for certain benefits. The carrier must offer volunteers a choice between:
- Refund of the full cost of the ticket
- Changing the route
If the passenger chooses to change the route, the carrier undertakes to provide him with support while waiting for the next flight. This may include meals, telephone access, hotel accommodation (one night or more as needed), and transportation from the airport to your accommodation and back.
If you do not wish to cancel your booking and are refused boarding, you are entitled to compensation of between €250 and €600 per passenger plus a refund of the full cost of the ticket.
Flights with transfers
The rule for receiving compensation in the case of a flight with transfers works exactly the same as in the case of a direct flight. The only difference is that there may be more than one airline on your route and there may be stops in and outside the EU, which may affect your ability to apply Regulation (EC) No 261/2004. To make sure you are eligible for reimbursement, look at the origin and destination on your airline ticket.
If one or more flights are delayed or canceled en route to your final destination, it is the total delay in your arrival at your final destination that determines whether you are entitled to compensation.
All connecting flights must be purchased under the same booking number. If you book two separate flights on one or two different airlines, each flight is treated as a separate flight with its own start and end destination.
| Distance | |||||
| Less than 2 hours | More than 2 hours | More than 3 hours | More than 4 hours | ||
| Denied boarding | € 125 | € 250 | € 250 | € 250 | 1500 km or less |
| € 200 | € 400 | € 400 | € 400 | ||
| € 300 | € 600 | € 600 | € 600 | ||
| Flight delay | €0 | €0 | € 250 | € 250 | 1500 km or less |
| €0 | €0 | € 400 | € 400 | All flights within the EU over 1500 km and all flights between 1500 and 3500 km | |
| €0 | € 0 | € 300 | € 600 | All flights with one non-EU destination over 3500 km | |
| Flight cancellation | € 125 | € 250 | € 250 | € 250 | 1500 km or less |
| € 200 | € 200 | € 400 | € 400 | All flights within the EU over 1500 km and all flights between 1500 and 3500 km | |
| € 300 | € 300 | € 300 | € 600 | All flights with one non-EU destination over 3500 km | |
When planning a trip by plane, force majeure circumstances may arise. Due to many of them, air carriers cancel flights or announce delays. What should travelers do in this case?
Air passenger rights in case of flight delay
The departure or arrival of an aircraft is delayed for various reasons. Air carrier employees notify customers who have already purchased tickets about it. There is a special service at the airport for this. If the plane's departure is cancelled, the company sends out SMS messages.
In Russian federation
When a plane's flight is canceled or delayed, any airline has certain obligations to its customers.
Regardless of how long the flight was delayed, each passenger has certain rights. They are established by the legislation of the Russian Federation.
If the flight is delayed for 5-15 minutes Travelers with children under seven years old are provided with a special room - the “Mother and Child” room. It is equipped specifically for rest, feeding and other needs.
If an aircraft's departure is delayed by no more than 2 hours, each traveler has the right to make two free phone calls. Airline staff must provide water and other drinks.
If a flight is delayed by 4 hours or more, waiting travelers must be provided with hot meal vouchers. During the day, passengers must eat every 6 hours, at night - every 8 hours.
If a flight is delayed for 8 hours or more, the airline must accommodate people waiting for the plane in a hotel. Their transfer, luggage storage are her obligations.
There is no need to wait for company employees to bring drinks or give out coupons for free food. You need to approach them yourself.
Do not ask questions to airport staff. Their organization is an intermediary and provides services only for issuing tickets, checking luggage, and boarding a flight.
In Europe and abroad
The work of European airlines is regulated by “Regulation of the European Parliament and Council” No. 261/2004. It is valid only in the European Union and for companies registered in its territory.
Air carriers must provide their customers with free food and drinks in the following cases:
- When an aircraft's departure is delayed for 2 hours or more. The flight length is up to 1500 km.
- If the flight is delayed for 3 or more hours, and flights are carried out only within the EU. Their length reaches 1500-3500 km.
- If the flight is delayed for 4 hours or more.
The passenger can make two free phone calls. In the event that the departure or arrival of an aircraft is delayed by one or several days, the airline provides a hotel room. Compensation can only be received if the flight is delayed for 3 or more hours due to the fault of the air carrier. These rules are set by the EU Parliament.
Compensation for flight delays in Russia
Even the slightest delay in departure can be fraught with material costs for the traveler. For example, an important meeting was missed or contractual obligations were violated.
In this case, compensation is provided for flight delays. It is paid in the Russian Federation if the delay was due to the fault of the airline.
Important. Financial compensation is not paid if the plane is late or does not take off due to bad weather conditions.
It will also not be paid in the following cases:
- industry strikes of employees began;
- there have been changes in social life that affect the safety of flights (war, epidemic, etc.);
- state restrictions on air transportation have been established;
- a malfunction of the aircraft has been identified, which may lead to a risk of crash.
In the Russian Federation, according to the established rules for delays of aircraft flights due to the fault of the air carrier, the amount of compensation is 25-50% of the minimum wage. The percentage of financial payment depends on many circumstances.
Advice! To exercise the right to payment of compensation in full, you must put a special mark with an airline employee.
Amount of compensation for flight delay to the EU
In the European Union the amount of compensation is fixed. It depends on the flight distance and flight delay time.
To receive a financial payment, a mark must be placed on the travel document. This is performed by an airport or airline employee. When collecting large amounts of evidence, you can take a photo of the board on which information about the flight delay was displayed.
Interesting! If the air carrier notifies the customer of a flight cancellation or delay 14 days in advance, no compensation will be paid. If this period is shorter, the passenger can count on a financial payment in the same amount as in case of a flight delay.
How to get paid: detailed instructions
Unfortunately, not all air carriers strive to maintain their positive reputation. Not only do they not provide travelers with drinks or free meal tickets, but they are also slow to answer questions about reimbursement.
If all the passengers' demands have been ignored, they can collect a package of documents and go to court.
Supporting documents:
- a copy of the ticket with a note about the cancellation or delay of the flight;
- letters or invitations if you planned to travel abroad to visit relatives or to an important event;
- copies of tickets for excursions;
- receipts or checks for hotel accommodation and meals for the entire time you are waiting for the flight.
You also need to write a complaint. It is handed over to an airline employee along with the collected package of documents.
Advice. It is better to send all this by registered mail. This will give travelers proof that they have filed a complaint.
Some people photocopy the claim. Its second copy is signed by the airline employee to whom it was handed over. He indicates the date of application and his data (full name, position).
You can apply for compensation immediately after the exact time of the aircraft departure delay has been established. But no later than 6 months from the date of flight cancellation or delay. In the EU, this period is set individually for each airline.
Complaint consideration period
According to the legislation of the Russian Federation, complaints about the airline's work are considered within 30 days. After this period, the air carrier either compensates for the damage or refuses to pay compensation. At the same time, he must provide irrefutable evidence of his innocence.
Note. The rules for transporting passengers by air do not specify the exact time at which compensation must be paid. Sometimes this process drags on for months.
In the European Union the situation is different. Airlines pay compensation no later than 7 days after consideration of the complaint.
Litigation
“Fighting” with the airline on your own for the right to receive compensation is a difficult task. This organization employs experienced lawyers. They do their jobs well. And sometimes it is not possible to receive the long-awaited compensation.
Advice. In this case, you need to seek help from professional lawyers. They will help collect sufficient evidence of the airline’s guilt.
The court must provide supporting documents. You can file a claim within 3 years from the date of the flight delay.
What to do if, due to a delay in one flight, a passenger is late for another
The outcome of the situation depends on how the traveler issued his ticket. For example, he makes a flight from Krasnodar to Minsk with a transfer to Moscow. In this case, the airline is responsible for the Moscow - Minsk flight. They will put the traveler on the nearest plane that flies in that direction.
Important. Receiving compensation due to the current situation is possible if the passenger arrived at the destination 3 hours or more late.
If documents were purchased for two separate flights (“Krasnodar - Moscow” and “Moscow - Minsk”), the air carrier is not responsible for being late for the second plane.
What to do if the airline does not provide a hotel
This situation happens quite often. What to do if your flight is delayed for a day or more? And the airline ignores its obligations.
The first thing you need to do is to mark the flight delay with a company employee. Next, you need to collect all receipts: for food, luggage storage. When checking into the hotel, ask for supporting documents indicating the amount of payment. They will be evidence of material expenses that the carrier company must reimburse.
Upon arrival at the airline, the passenger writes a statement in the prescribed form. You can get it from an employee. He attaches copies of the collected documents to it. It is also necessary to provide a copy of the ticket, which contains a note about the delay or cancellation of the flight.
On the website of many airlines it is possible to submit such a complaint online. As practice has shown, it is better to submit the application in person or send it by mail (issue a registered letter). This way there will be a greater chance that the claim will be considered on time and a decision will be made on it.
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