What happens to a parcel that leaves the sorting facility? Decoding the status of international postal items. Customs clearance completed

Sending and receiving letters, parcels, parcels is part of modern life. Every day, millions of people receive treasured boxes or envelopes. Russian Post provides many services, one of which is parcel tracking. What does it mean: "Left the sorting center"? What other statuses are there? if her number is not tracked? About this in the article.

Post office

The Russian postal network operator and backbone enterprise is Russian Post. What does it mean: “Left the sorting center”? Senders or recipients using postal services often encounter this status. If a client sends a parcel, letter or parcel, the shipment is assigned a special track number. You can use it to track your location.

Russian Post offers its customers various types of services (reception, processing, transportation, delivery, transfers), exchange of written correspondence, international mail. In addition, the domestic company stores postal items, goods, cargo, distributes advertising, issues pensions, benefits, payments, accepts housing and utility payments, signs and distributes periodicals. "Russian Post" is also engaged in printing activities (creates and distributes postcards, stamps, envelopes, albums, catalogs), sells wholesale and retail various goods.

Many people are interested in: does mail work well? What does it mean: “Left the sorting center”? This status may mean that the parcel or letter is already on its way and will soon arrive at its destination. "Russian Post", despite criticism of this organization, works properly. Last year alone, it delivered more than 50% of orders from online stores. This is almost two hundred million parcels, one hundred and thirty million of which are international shipments. The post office receives the most income from the provision of financial services, written correspondence, parcels and EMS items. The company structure includes a central management apparatus, which consists of 22 divisions and 10 macro-regional branches.

Peculiarities

What does it mean: "Left the sorting center"? This is exactly the question that Russian Post clients, all who are recipients, are asking. The sorting center is automated. It sorts letters, parcels, parcels into branches and regional post offices and processes outgoing shipments from all over the country. After the sender places the envelope in the mailbox, it is removed, sent to the post office, weighed and date stamped. The letters are then taken to a sorting center.

More than a thousand employees work at this enterprise. The center occupies twenty-nine thousand square meters in area, and is located in Podolsk (Moscow region). What does it mean: "Left the sorting center"? This status means that the letter or parcel is sent to the recipient's post office. It is determined by the index. In addition to letters, parcels, parcels, EMS shipments, valuables, registered letters and shipments, they are processed at the center. Time sorting lasts twenty hours. Three million items pass through the center every day.

Statuses

Status "Left the sorting center" - what does it mean? Before the recipient receives the package, it will go through many different stages. For example, the status "sorting" means that the shipment is still in the sorting center. Parcels are placed in special export bags, which are opened, sorted and repacked. The status "Arrived at the sorting center" means that the parcel has been delivered for sorting and distribution. If the item "Arrived at the place of international exchange", it is being held at customs, within the country, or awaiting shipment abroad. The designation "Left the place of international exchange" confirms the export transaction.

What does it mean: “The parcel has left the sorting center”? If the recipient sees this status after entering the identifier number on the website, then the parcel will soon arrive at the post office. The final designation “arrived at the place of delivery” indicates that the recipient should go to the post office and pick up the item. In this case, do not forget to take your passport.

Identifier

If the parcel has left the sorting station, it means that it will soon reach the recipient. The shipment tracking number or postal identifier comes to the rescue. This is a unique number code that is assigned to all parcels. There is a domestic Russian track number and an international one. It is usually indicated on the receipt, which is issued after the shipment is registered. If the package was sent after purchasing an item in an online store, the client is sent an identifier with which you can track the shipment.

To do this, go to the Russian Post website, enter a number consisting of fourteen digits divided into semantic parts, click “OK”. After processing the information, the user will see information about the status of the shipment. If the status “Lviv. Left the sorting center” does not change for a long time, it means that the parcel is already in If the information has not been updated for a long time, the shipment may have been waiting for the recipient for a long time.

How long does it take?

What does it mean: "Processing. Left the sorting center"? If the recipient, after entering the unique ID number, finds such an inscription, this may mean that the parcel is still in the center or was recently sent. In terms of time in Russia, parcels take about two weeks, depending on the distance, weather conditions and other factors.

Letter

What does it mean: “The letter has left the sorting center”? This status sometimes means that the information on the site has not been updated for a long time. At the center, operators receive incoming letters, read the barcode, and register them. All data is uploaded to the official website of Russian Post. You can track the path of the letter using the identifier. Containers with written correspondence, express items and parcels are distributed between workshops. Sorting process but not completely. Staff scan each correspondence manually and log it.

Package

What does it mean: “The parcel has left the sorting center”? This status often indicates that it has been sorted and has been sent to its destination. In Podolsk, parcels are distributed along six automated lines. The first is used for international shipments, the second for small shipments, and the rest for regular parcels. Parcels are loaded manually, parcels are scanned and sorted automatically. In addition, they are checked for the presence of explosive substances.

At any branch of the Russian Post they will tell you that from sorting center The parcel cannot be picked up. Usually, the distribution of parcels from an intermediate point takes 2-3 days, but in some places it can be longer. You need to check the exact deadlines at your nearest post office, as each region has its own rules.

If you see that your parcel has been stuck in sorting for a long time, go to the post office. There we ask for the number of the sorting center (if you can’t find it on the Internet), we call and use the parcel number to try to find out where it is and when it will be delivered.

Also, some intermediate points have their own email box where you can write a letter with the same questions. Usually you can get a response within 24 hours.

If this does not help or for some reason you cannot contact sorting (it happens that they have neither an address nor a phone number), ask the seller for an invoice.

Invoice is a document that displays all the details of the order (sender, recipient, name of the product, its color, size, etc., quantity, as well as cost).

How to request an INVOICE from a seller on aliexpress?

Just write to the seller your problem, saying that the package is lost and to find it, please send an invoice.

Usually sellers agree and send the document. Please note that it can be sent in any format. This is either just a scan of a document, or a Word document, or even more often an Excel document.

It also happens that the seller is simply silent and does not answer you. There is no need to despair in such a situation. You yourself can prove that you placed an order with this seller. Simply print your order details page. To do this, go to MY ORDERS and click on the desired one more details:

A page with detailed information will open, if you scroll a little lower you will see the following form:

That's what we need. We print it out and write a search application to the post office.

Thus, we can conclude: if you cannot contact the sorting center yourself, then contact the nearest post office. In general, fewer such problems for you and only fast parcels :)

Very often people on the site ask what this or that status of a parcel means. And since they ask, then we need to figure it out.

Postal status and order status on Aliexpress are two different things!

This article will discuss about postal statuses , we also have an article. These are different things. The order status is tracked in your . And reflects information about the parcel within the Aliexpress trading platform. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Don't be confused.

Not all orders can be tracked

Please note that not every parcel can be tracked while moving from the seller to you. This is only possible if it has a trackable track. But how can you find out about this BEFORE ordering?

In the case of Aliexpress - open , then click on Delivery

And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).

If this field says Not available, then your order will not have a track when you select this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.

How to track a parcel from Aliexpress

If this is your first time tracking a parcel and your package is from Aliexpress, then read our article. If your parcel is not tracked at all, then read.

Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be designated by different words. If you have a status that is not described in this article, ask in the comments, we’ll try to figure it out. Be sure to indicate where you saw this status!

Parcel statuses in the country of departure (for example in China)

While the parcel is in the country of departure, it may have the following statuses:

• Collection, Acceptance – the parcel was delivered to the post office. It is worth keeping in mind that the parcel does not immediately begin to be tracked using the tracking number given to you by the seller. It takes some time to process the parcel and enter it into the database. Usually the track begins to be tracked within 10 days.
• Opening (The parcel has arrived at the transit point) . Usually the postal code of the transit point is written next to this status. There can be many such statuses. Moreover, their order is not always correct. Probably transit point operators do not fill in the data right away. Therefore, one should not be surprised at the Opening status after Export.
• Arrival at MMPO (Dispatching, Processing) . In this status, the parcel is being prepared for export and shipment to the destination country. For some transport companies in China, this is the last status that is tracked.
• Export (Departure from outward office of exchange, Total Export) – means that the parcel has passed all the necessary procedures and has been sent to the destination country.

After the last status, it may take quite a long time until the parcel begins to be tracked in the destination country. If the parcel was sent without an international track, it may no longer be tracked at all.

Parcel statuses in the destination country (for example, Russia)

• Import (Import) – the parcel has arrived in the destination country. It is processed for transfer to customs.
• Reception at customs – transfer to customs for clearance.
• Customs clearance. Customs release – the parcel has passed all the necessary customs clearance and is being prepared for release from MMPO
• Left the place of international exchange of MMPO – the parcel left customs and was handed over to the post office for further dispatch.
• Left the sorting center – the parcel is sorted and sent to its destination.
• Came to the place of delivery – the parcel has arrived at the post office. In principle, you can already receive it. Or wait for a notification.
• Product Delivered – the parcel has ALREADY been delivered to the recipient.

Please note that in the parcel tracking interface at Russian Post, for import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it may be visible that the parcel is coming not to your post office. If the parcel has changed several statuses, but the index is still incorrect, then you should start to worry.

Unpleasant parcel statuses

The parcel statuses described above are quite standard. They mean the package is on its way. Sometimes the package may get stuck on statuses, sometimes miss some, but, in most cases, everything is fine. However, there are statuses that clearly mean problems:

• Return. Other circumstances - means that there is something wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. It's best to start with hotline Russian Post Office 8-800-2005-888. After finding out the reasons and finding the culprits, you can think about what to do next.
• Return. Return to customs – similar to the previous paragraph. Usually means that the address is not written legibly.
• Unsuccessful attempt of delivery - usually accompanied by clarification about the reasons for failure. Inaccurate address, Incomplete address, Addressee dropped out, etc. In this situation, the main thing is to get to the post office before the parcel storage time expires - that’s 30 days. Also check whether the parcel arrived at the post office at all. Well, sometimes at the post office such statuses are given from a flashlight. But it's worth monitoring.
• Return. Expiration date – obviously, you forgot to receive the parcel on time and it was returned.
• Dosyl. Submission – the parcel arrived at the wrong post office and was redirected. That is, the parcel travels further. That is, this is not a problem, but you need to control the situation.

What do the letters at the end of the status mean (PEK, CAN, etc.)

These letters are often visible when tracking the status of a package at China Air Post. They indicate the IATA airport designations where the parcel was registered. Their designations can be seen on any air ticket purchasing service (SkyScanner for example;)).

What does NULL status mean (NULL, PEK)

This status is visible when tracking the status of the parcel at China Post. These are just internal China Post statuses that they haven't translated into English. Therefore, where there should be a translation, it is not there, but instead NULL. If you can’t bear to find out what this status is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google Translator. True, this method does not always work. Sometimes in the Chinese version some statuses simply do not exist.

NULL, PEK means that the parcel was at Beijing airport. What she did there can be found in the Chinese version of China Air Post.

What does item arrived at OE in tne destination country mean?

OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means the parcel has arrived at customs and is undergoing customs clearance.

The track (package status) has stopped changing, the parcel is not tracked

Very often, restless buyers begin to worry when the status of the parcel suddenly stops changing. This often happens after export. It seems that just recently the parcel was briskly moving around China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like track, the parcel stops moving..

If you recognize your situation, we have discussed this situation in detail in the article. In short, there are two options:

• If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belposhta) and more than 2-3 weeks have passed since the last status update, then well, your fears are not without reason.
• If your track has never been tracked on the mail website. You checked the status of the parcel in personal account Aliexpress or some specialized site for checking the track, or the track format in general is clearly different from the international one (the correct international one is something like this RR123456789CN). This track often changes during export if the parcel is transferred to your state post office. That is, in your country such a parcel travels under a different track (which you do not know, and, as a rule, cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about here at all. This situation is normal.

But be that as it may. Whether your parcel from Aliexpress is tracked or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.

Checking the seller on Aliexpress

Most problems with orders on Aliexpress can be avoided if you carefully choose a seller on Aliexpress BEFORE purchasing. There is nothing complicated about this and you can figure it out. But if time is precious and you don’t have time to figure it out, then use our service.

Finally

I have repeatedly written my personal opinion that when ordering goods from China you need to be patient. There is no need to worry if the parcel does not change its status for three days, a week, or two. This is a common occurrence. And on holidays, of which there are quite a few in China, everything stops. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of the protection. Than monitoring the movement of a parcel 20 times a day.

And use services and programs to control the movement of parcels. There are quite a few different ones now.

P.S. from February 2018:

In the comments you often ask what this or that parcel status means. Most often, the unclear meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel, and to understand what your non-standard status means now is only possible by understanding how the parcel moved earlier. Therefore, if you want to ask something about your parcel:

Write the tracking number of your parcel.

And we will ignore or delete comments like “What does XXX status mean?” Sorry, but I’m tired of copy-pasting “Write a track, we’ll see” into the void.

Each region of the country has its own branch of Russian Post - the regional department of the federal postal service. All branches are divided geographically into ten macro-regions. The total number of post offices exceeds 40 thousand. There are two branches in Moscow and the Moscow region, united in the Moscow macroregion. Also located in the region are the Vnukovo logistics center, which processes international mail, and an automated sorting center (ASC), located not far from Podolsk. In them, parcels and letters are distributed and sent to post offices of six regions - Tver, Tula, Vladimir, Ryazan, Kaluga, Moscow. If a client from the ASC service area sent a letter, for example, to Vladivostok, then his letter will first go to the Podolsk ASC, and then go to the main sorting center at Far East. Where it will already be sorted to the final recipient. The Village went to an automatic sorting center in Podolsk (the largest in Russia and Eastern Europe) to see how letters and parcels are sorted there.

What happens at the sorting center

The automated center serves the six regions closest to it. This means that it sorts ordinary letters by post office, registered letters and parcels by district post offices. Outgoing shipments from these areas for recipients from all over Russia are also processed here. After the envelope falls into the mailbox, it is taken out and brought to the post office, where the letter is inspected and the date of sending is set. Then the postal containers with letters are taken to the sorting center.

In total, 1,650 people work there, about 350 employees per shift; the center’s area can be compared to a large factory - it occupies 29 thousand square meters. The sorting center operates 24 hours a day, seven days a week and seven days a week. The conveyor only stops during maintenance hours. The equipment here is Italian.

A large share of the center's dispatches in Podolsk are letters from various companies (including government organizations, for example fines from the traffic police) and catalogues. Parcels, parcels, EMS items, registered letters, valuable letters and first class items are also processed here. The sorting time is 21 hours, during which time the shipment must travel from the entrance to the dispatch. About 3 million pass through the center every day postal items. The hottest season is April-May, when all kinds of congratulations from the state are sent, and, of course, November-December - when everyone sends gifts and New Year's letters.

Photos

Yasya Vogelgardt

How to speed up work

The company says that the delivery time for letters and parcels has been reduced. This happened thanks to two things - automation and logistics. In the first case, the construction of an automated sorting center in Vnukovo helped, where manual labor is minimized and all parcels are sorted using special equipment. According to employees, now from the moment of entering the international departure center until departure to the country, no more than 22 hours pass. Previously, such parcels could lie for days. Besides, new team Russian Post has revised its routes and removed unnecessary points from them. For example, if previously a resident of Ryazan sent a letter to the addressee in his city, then the letter was first sent for sorting to Moscow and only then returned back. Now such shipments are sorted within the city.

How letters are sorted

First, operators scan the barcode and register the cargo. So, in a special program, information appears about what type of mail and how much of it was received. The data is also uploaded to the official website of Russian Post, where the client, knowing the identifier (alphanumeric image for international parcels and digital for domestic Russian), can find out the location of his departure. All containers are distributed between departments - written correspondence, parcels and express shipments. In the express shipment workshop, the sorting process is partially automated: operators read each barcode with a hand-held scanner, find out the address and put it in a bag, which goes to the desired city. According to employees, this is because most express items are irregular in shape, so manual sorting is more acceptable.

Manual labor is also involved in sorting regular letters, but it is not much. There is also equipment for sorting large format letters. First, such letters are faceted - operators put them in boxes so that they are located on the same side to each other. Then the stacks are loaded onto a sorting machine: the items fly along a conveyor, a scanner reads the address from each and distributes them according to directions into cells. This happens quite quickly - 12 letters are processed per second. If the address or index is written illegibly or contains some errors, the scanner sends a photo of this letter to the video encoding section. Employees of this department continuously manually enter indexes from images of letters. To do this, you need to have a quick reaction - to be able to deal with the letter in no more than 30 seconds, since it is during this time that the sorting machine makes several circles. In addition, employees need to know the index range for the whole of Russia in order to deal with discrepancies between the index and address, for example. Of course, if the address is something like “grandfather’s village,” then the letter will be returned to the sender.

Then the letters are taken out of the cells, and the operator puts the items into blue branded boxes, sticks labels with the addresses of branches or post offices and places the boxes on the conveyor belt. Here the final stages await them - formation into containers, loading and shipping.

What happens to parcels

Parcels are distributed by six automated lines. The first is intended for international shipments - customs cleared shipments from Vnukovo are received here for addressees living throughout the ASC service area, except Moscow. For Moscow, shipments are sorted directly at the Vnukovo center. The outermost tape is intended for oversized cargo, and the rest are for standard parcels. All items are manually loaded onto a high-speed conveyor belt, which moves at a speed of 2.2 meters per second. Boxes and parcels are automatically scanned and sorted into 320 outputs that correspond to different post offices. There is a mesh installed under the conveyor belt - sometimes due to the high speed of the conveyor and slippery packaging, parcels slide down. Therefore, the operator regularly checks the grid and returns the parcels to the sorting belt.

In the place where containers with parcels are unloaded and loaded, there are Yantar installations. They check shipments for radioactive emissions and explosion hazards. If a package seems suspicious to the operator, he cannot open it himself, but must hand it over to the security service. In general, verification of domestic shipments usually occurs at post offices when submitting the shipment for delivery.

LM239539750CN my order did not reach the appointed place, how can I find it?

In my case, the package route from Moscow was like this:

Moscow parcel shop ->

Moscow logistics workshop ->

St. Petersburg parcel shop ->

St. Petersburg logistics workshop ->

St. Petersburg UOP district ->

My post office.

You can track the parcel's path in more detail in the picture (screenshot from the website).

If the parcel is coming from afar, then there will be quite a few such sorting centers along the route of your parcel. And the fact that when tracking (on various sites) it will be written that a notification will come that the parcel has left the sorting center, does not mean at all that your parcel will then arrive at the place of delivery (that is, your post office).

Information that the parcel has left the sorting center means that the parcel is again on the way and, perhaps, on the way to your post office, where you can then pick up the parcel.

As a person who has Lately there are a lot of things to do directly with the Russian Post, I can say that the status Left the sorting center means that the next point will be the branch where you can receive it, that is, the one to which your address is attached. The only problem may be that even after arriving at the post office, the parcel is not always immediately processed by the receiving operator, and in reality it may remain in the post office for several more days before the operator transmits a notice to the postman so that he can deliver it to your mailbox .

Sorting points are ordinary Russian postal points where they change the transport used to transport postal items. As soon as the parcel crosses the border, it is subject to customs inspection; if it raises suspicions, it may even be opened. Then she travels all the way to her final destination.





During its journey, a parcel can go a long way and visit several sorting centers. Thus, receiving a notification that a parcel has left the sorting center is already pleasant because it is being processed and it is not lost. The next point could be either the next center or the post office itself at the place of receipt.

A sorting center is a hub where all mail from your region arrives. There they are sorted and loaded into cars. postal services and are distributed to departments. If the track number indicates that the shipment has left the sorting center, this means that it is already on its way to the department. At the department, the parcel is accepted, entered into the computer, and only after that the parcel is ready for delivery.

One nuance: if a day has passed since the parcel left the sorting facility, and you have not received a notification, you can, armed with a track number, safely go to the post office and demand it. It's just that postmen don't always act quickly.

How do you know if they are sent immediately to the department or to the place of delivery?

It's the same thing, simple.

It depends on which sorting center she left. Believe me, she is not alone.

For example, before my place of residence she goes through two sorting centers, plus there is also sorting in my city.

After your parcel has passed through the sorting center, it goes to customs, where it is carefully inspected for any violations. After that, she goes to her recipient's home, finally.

Usually when I track parcels from China, it (the parcel) happens everywhere. But to summarize, it travels from one sorting point to another. Ultimately, it ends up at the sorting point in my city and from there it arrives at the place of delivery. As I understand it, if the tracking says that the parcel has left the sorting point, then it is on the way (that is, in some kind of vehicle transporting mail).

If I send a parcel to a village, then from my post office the parcel goes to the sorting point of the city, then it goes to the central sorting point of the region where the parcel was sent, from the central one it goes to district center, and only then to the village.