Russian Railways' unified information service is a hotline for passenger complaints. Unified information service of Russian Railways - hotline for passenger complaints Information service of Russian Railways tickets
You won’t surprise anyone by issuing travel documents through the official Russian Railways website; just register and log into your personal account. However, if you do not have Internet access at hand, then an urgent issue can be resolved with a single call to the Unified Information Center of Russian Railways.
Russian Railways hotline number
The constant telephone number of the Russian Railways hotline: 8 800 775 00 00. Calls from mobile and landline numbers throughout Russia are free. With the help of the Russian Railways support service, passengers usually resolve issues related to rail travel:
- Timetable of passenger trains, electric trains, long-distance trains.
- Current changes to the existing schedule.
- Long-distance train route.
- If there are no seats, select a travel option with transfers.
In addition, call center operators accept passenger complaints, as well as suggestions for improving the quality of service for Russian Railways employees.
Free Russian Railways hotline
You can call the toll-free hotline of the Russian Railways information and service center 24 hours a day. And you no longer need to waste personal time and go to the station to clarify information on train movements, ticket availability and other issues. By dialing a single number, there is no need to wait in line for a solution to the problem, but to quickly speak with a knowledgeable specialist.
Hotline for passengers
To resolve a specific issue, passengers can use different communication methods:
- Hotline for complaints.
Complaints are usually submitted on the company’s official website or via a single information and service center number.
- Hotline RZD-Bonus.
For participants of the Russian Railways Bonus program there is their own feedback form on the rzd-bonus website. The application must be accompanied by photographs or screenshots, the size of which does not exceed 1 MB. Each application is reviewed by specialists within 30 days. The response will be sent to the sender's email address specified in the request.
- Hotline for questions regarding tickets.
To resolve issues related to the purchase or return of tickets, passengers are invited to use the feedback form on the company’s website or hotline.
Hotline for employees
Russian Railways employees can resolve any questions that arise using a special telephone number 8 800 100 15 20. Employees of all divisions of Russian Railways can call.
- Hotline for complaints.
Russian Railways employees can file a complaint by calling the Hotline number. The complaint usually contains facts of violation of labor rights.
What cases is the hotline intended for?
By dialing the Hotline number, passengers will learn:
- Possible delays in train movement.
- Baggage transportation costs
- Calculation of return of travel documents.
- Availability of places of different categories of convenience and their cost.
- Rules for traveling with children.
- Rules for carrying baggage, hand luggage, and pets.
- Rules for purchasing and returning tickets online.
- Changes in the cost of travel documents.
- Rules for traveling to the CIS countries and abroad.
- Operating hours of ticket offices at Russian Railways stations.
- The name of the services provided and their cost.
In what situations will specialists not be able to help?
If a passenger needs to book tickets, it is unlikely that it will be possible to do this through the Russian Railways Hotline. It is better to go to the station where you are staying.
Statistics on the Russian Railways hotline
The full operation of the Russian Railways hotline is ensured by 2,500 operators. Every day they receive more than 150 thousand calls from residents of the country and more than 60 million calls a year.
Other methods of communication
To communicate with Russian Railways employees, it is convenient to use other communication methods:
By writing a letter to the address [email protected] company, the client will be able to solve the problem with the purchase or return of electronic tickets.
Contact on the official website.
The virtual reception organized on the Russian Railways website does not advise passengers on seat availability or the current schedule. The service helps to cope with more complex problems related to passenger handling and services provided. Through a virtual reception, the client has the right to leave a complaint or gratitude to an individual employee or the company as a whole.
- Through the mobile application, users will find out the current train schedule and the availability of tickets on a specified date. Registered passengers purchase tickets directly from the app.
When traveling by rail, problems are quite possible. Professional and prompt assistance can be obtained by calling the Russian Railways Hotline or using another convenient method.
The station building is located on Komsomolskaya Square, where you can find shops, cafes, recreational facilities and all possible amenities. Also on the square is the Komsomolskaya metro station, so you can easily get to and from the station. Kazansky Station is recognized as the largest not only in the capital, but throughout Russia, its area is 120 thousand square meters. m., and every day the Kazansky station serves over 100 thousand passengers. It was recognized as the most aesthetic and technologically advanced station in Moscow. Due to the scale of the station, it is able to serve three directions at once, such as: South, East, South-East. From the station, trains depart to cities such as Anapa, Adler, Voronezh, Grozny, Vladikavkaz, Makhachkala, Dushanbe, Ryazan, Orenburg, Samara, Chelyabinsk, Ufa and many other cities. If you want to purchase tickets, you can do it online or at the station ticket office. You can find out all the information about train schedules on our website.
History of Kazansky Station
In 1862 the first wooden building of the station was erected; in those days the station was called Ryazansky. In 1864, a more improved building was built. The station was very inconvenient and quite cramped, and the architecture left much to be desired. The building was often restored and rebuilt. In 1893, passenger traffic increased and a new building was needed to accommodate a large number of people. But only in 1910 the decision was made to build a new building. And 30 years later, in 1940, a new building designed by A.V. Shchusev was finally completed. The building did not undergo any work until 1970, when a decision was made to restore the building and increase capacity.
The information desk at Moscow's Kazansky Station is one of the busiest services in the capital. Trains with very long routes depart from here. Most visitors enter the main city of Russia through these “gates”. Moscow's Kazansky Station is also notable for its architectural features, thanks to which its image is placed on a commemorative silver coin with a denomination of three rubles.
Kazansky railway station in Moscow - brief information
The Moscow railway station with the Kazan station has an ancient history. The first building was built of wood in 1862. At the same time, the first steam locomotive left the station. Two years later the building was replaced with a stone one, which lasted for several decades. Over the following years, six reconstructions were carried out, expanding the area of the building and satisfying the increased passenger traffic.
Modern station on the square. Komsomolskaya 2, has retained its original features since 1940, but has been technically modernized. It belongs to the Pseudo-Russian style. The building combines tall arched openings on the ground floor, narrow windows on the second floor, and a towering six-part tower on the right side of the complex.
The first place passengers find themselves upon entering is the Octagonal Hall with high ceilings and rich chandeliers. Here is the Moscow train schedule at Kazansky Station. Next is the ticket office area and descents to the underground passages to the platform. Near the station there are Ryazansky Prospekt, a small square and many shops.
Train schedule at Kazansky station in Moscow
The schedule of the Kazansky railway station (Moscow) is rich in different flights. Passenger traffic reaches 1,500 people in 60 minutes. The most popular areas are:
- Cheboksary;
- Kislovodsk;
- Anapa;
- Adler;
- Krasnoyarsk;
- Orsk;
- Penza;
- Saransk;
- Ekaterinburg;
- Tolyatti.
The website of the Kazansky railway station (Moscow) informs about more than 20 trains with branded status calling at the station. For example, a “Double-decker train” runs from the capital to Adler.
In addition to the traditional colors of Russian Railways, there are painted carriages. The interior features beige and white wall trim, blue flooring and a chrome ramp. Electronic displays indicate the air temperature in the car and outside the window, as well as information about the operation of the dry closet. The staircase to the second floor is equipped with a mirror to avoid collisions with descending passengers. The toilets are especially clean and well equipped.
Although the Russian Railways train schedule is quite stable, life still sometimes makes its own adjustments. There are many emergency situations, the most common ones are that the train has been rescheduled, cancelled, or delayed. Anything can happen to passengers on the road: someone forgot their luggage, someone got off at the wrong station. Yes, any person needs advice from time to time, even if it’s just to find out if there is a train on the route and when it departs.
Previously, getting through to an operator required boundless patience, because not everyone could constantly listen to busy tones on the handset and dial a number for the hundredth time. Plus this is time, and there is never enough of it. Now a hotline has been launched for Russian Railways passengers, where the operator quickly and fully answers all questions.
Passenger assistance service
A single information and service center, or in other words, a hotline, is a multi-channel telephone that works for passengers 24/7. Consultations are provided by phone number 8-800-775-00-00. The service is free for all operators and is available anywhere in Russia.
Contacts Russian Railways
Is the hotline number listed here?
The hotline at JSC Russian Railways was launched in 2000. Today, calls from passengers from all over the country are received and processed by about 2,500 operators, and the number of calls per year reaches tens of millions.
Hotline In addition, the hotline operates a robotic consultation system. It recognizes the request that a person has made, searches for the answer in the company’s information system and voices it to the caller.
What services are provided by telephone?
At Russian Railways, the hotline is a real lifesaver for all passengers. You can contact the multi-channel telephone with literally any question. Thus, with its help, passengers find out changes in the schedule of trains and electric trains, the cost of a ticket, how to get to a particular locality, resolve issues with the service, leave their complaints, suggestions and requests.
Schedule Possibilities of the Russian Railways hotline
The unified helpline provides advice and assistance on the following issues around the clock:
- service and maintenance on trains;
- travel on long-distance trains;
- issuing tickets (including premium, discount, without a seat);
- transportation of luggage, animals;
- travel for people with disabilities;
- financial issues (writing off money to pay for a ticket, refunding money for a ticket, etc.);
- interaction with Russian Railways employees;
- in other cases.
You can call the hotline, for example, if there is a conflict with the conductor, problems with boarding a flight, to find out how to get to a remote station, lost property, and so on.
What can you complain about on the train?
Although Russian Railways service has improved significantly in recent years, there are still many passengers who experience unexpected situations. Not everyone knows that you can call the Russian Railways hotline if:
- it's cold on the train;
- the conductor has conflicts when boarding the carriage or being served;
- Russian Railways employee is incompetent;
- the carriage does not meet sanitary standards or is unsafe;
- staff demands additional payment;
- the ticket price does not correspond to the stated price or there are no benefits.