How to change plane tickets for another date. Is it possible to change the ticket for another date and how How to change the ticket for another date
Conditions for the return of an electronic ticket
An electronic ticket has the same legal force as a paper document received at the box office or at the carrier's office. You can return it, change the date or time of departure, but on condition that the selected ticket does not belong to the category of "non-refundable". Such tickets are marked Non Ref. As a rule, they are sold by low-cost companies at the cheapest rates. Tickets purchased at a reduced price for a promotion or on sale are also considered non-refundable. If you have a ticket purchased at a standard fare, you can make a refund with the receipt of the money spent. The airline has the right to withhold penalties for the return of the flight document, that is, to return to the buyer part of the funds with a certain percentage. Owners of air tickets purchased at the highest fares can count on a refund without removing fines. As a rule, this category includes first and business class. On e-tickets the service of making changes to the current date of departure also applies. This procedure is performed for a fee or free of charge, depending on the selected tariff.Refund procedure for a ticket purchased online
Airlines set certain deadlines for the delivery of tickets. The earlier the passenger submits a request for a refund, the lower the penalty fee will be calculated from him. Optimal terms for issuing an e-ticket:- a day or more before departure - a refund of the amount spent from 75% to 100% (only commission is calculated);
- return on the day of departure - you can get a maximum refund of up to 75%;
- return 2-4 hours before departure or after the departure of the aircraft - the passenger pays a fine according to the current tariff of the carrier.
- The carrier's website has a special section on ticket refunds. The passenger fills out the form, attaches a scanned copy of their personal passport to this document and sends the request.
- A confirmation of the request will be sent to the specified email address. The money will be transferred to the bank card, electronic wallet or current account from which the payment for the purchased tickets was made. You can also get a refund in cash at the office of the company. When applying for a refund, the passenger must indicate the selected option to receive the money.
How to exchange an e-ticket
The procedure for changing the date or time of departure is drawn up in a similar way. No changes are made to a valid ticket. After filling out the application, the passenger receives a new flight document with a different date or time of departure. Previously purchased tickets will no longer be valid. To exchange an itinerary receipt, you need to fill out a special form on the airline's website. For this service, you will have to pay a certain amount according to the current tariff of the carrier. Payment must be made within 1-2 hours. After the transfer of funds, a new itinerary receipt for printing will be sent to the specified e-mail.How to return a ticket purchased online, different airlines
Each airline sells plane tickets at certain rates, providing for a list of services and additional features. Before deciding to issue a ticket refund, we recommend that you study the exchange conditions for the selected tariff plan with a particular carrier.Aeroflot
Aeroflot Airlines offers its passengers three main fares for tickets: Business (Premium, Optimum), Comfort (Premium, Optimum) and Economy (Premium, Optimum, Budget, Promo). For each fare, there are certain rules for the return of the ticket.| Business Premium | Ticket Refund - No Fees Refunded | |
| Business Optimum | Return with withdrawal of commission | Changes are subject to a fee. |
| Comfort Premium | Ticket refund without penalty | Making changes - no extra charge |
| Comfort Optimum | Refunds are allowed with payment deducted (until the end of boarding the flight) | Allowed with surcharge (before flight departure) |
| Economy Premium | In case of refusal of carriage, the return of the carriage fee is carried out without deducting the commission. | Making changes - with a surcharge at a fixed rate |
| Economy Optimum | Return not allowed | Changes are allowed with a surcharge |
| Economy Budget | Return not allowed | Changes are made before the end of check-in for a flight with a surcharge |
| Economy Promo | Tickets are non-refundable | You can make changes with a surcharge, but only before the departure of the flight |
S7
S7 Airlines sells plane tickets under four tariff plans: Business Flexible, Business Basic, Economy Flexible, Economy Basic. Each fare is subject to certain rules for the return of air tickets.Ural Airlines
In the airline Ural Airlines plane tickets are sold at several rates: Promo, Premium Economy, Economy, Business Light and Business. Budget tickets of the Promo fare are returned, but only with a deduction of large costs. Including taxes, you can also receive compensation for the return of the Premium Economy ticket. At the Economy fare, a ticket refund is allowed no later than 24 hours before departure, with the deduction of taxes and penalties. There is no refund option for the Business Light fare. The Business fare allows the return of a flight document, as well as making changes without financial fees and surcharges.Victory
According to the rules of Pobeda Airlines, passengers cannot make changes to a valid ticket, or issue a return of a document, since all tickets of this carrier are considered non-refundable. Refund of a ticket with reimbursement of expenses is possible only due to forced circumstances, as well as if the passenger was unable to fly due to the fault of the carrier itself (flight cancellation, rescheduling of departure time). To receive compensation, you must write an application and submit it to the company's office no later than 24 hours before departure. The application must also be accompanied by an itinerary receipt, a personal passport and a document confirming the forced reason for refusing to fly. When changing the time of departure of the aircraft, the carrier informs the passenger in advance about the changes made.UTair
According to the rules of UTair Airlines, you can issue a ticket refund before the end of check-in for the flight. There is a fee for this procedure. Tickets purchased at the Business and Flexible Economy fares are refundable. Under the Light Economy and Standard Economy tariffs, you can issue a refund with compensation of funds only for forced reasons, which must be documented. There is a penalty for changing the date or time of departure (the amount of penalty fees can be found on the carrier's website). For the return of a travel document a day before departure, a fee in the amount of 2400 rubles is withheld from the passenger. If the ticket is refunded within 24 hours before the departure of the flight, the fee is 3200 rubles.How to recover a lost e-ticket
A lost e-ticket for a plane can be restored independently on the carrier's website. For this you need to go to Personal Area in a special section, enter your data at the request of the program, send an application for the restoration of the ticket. For this service, you need to pay according to the current tariff of the carrier (the amount to be paid will be indicated on the website). After making the payment, a new e-ticket will be sent to the e-mail specified in the application for printing. You can also restore a lost plane ticket at the office of the carrier company by providing a passport confirming the identity of the passenger. Electronic plane tickets purchased on the Internet on the website of special services or on the portal of the carrier company do not differ much from paper tickets. They also contain all information about the flight, passenger data, itinerary and guarantee the same rights and opportunities for the traveler as paper tickets sold at stationary ticket offices and airline offices.20.03.2019, 10:00 49885
If your plans suddenly change, you can return or exchange an air ticket purchased via the Internet. But please note that the possibility of returning and / or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.
Ways of issuing a refund and / or exchange of an air ticket
There are three ways to issue a refund and / or exchange of a ticket:
1. Via emailIf plane tickets were purchased on our website, you can send an application for an exchange or refund of an air ticket to your email address. The letter must be sent from the address you specified when booking the ticket. In the letter, please tell us the order number or reservation code.
Please note that the return or exchange of the ticket is carried out only after repeated written confirmation of this operation. To do this, you will receive a corresponding letter from the email address indicated during booking, to which you will need to respond.
2. Through the airline
In cases where communication with us is unavailable, as well as in the event that there is less than a day left before departure for an air ticket that is to be returned or changed, you can contact the relevant airline directly.
Please note that some airlines, according to the fare rules, have non-refundable tickets for any reason - carefully read the fare rules before booking a ticket.
Also keep in mind that according to international aviation legislation - for airlines issuing tickets (not only for their own flights, but also for flights of partner airlines under Code-Share or Interline agreements), the Law of the country in which it registered. For example, for Russian airlines this is the Air Code of the Russian Federation, for European ones - internal European aviation legislation. Therefore, before booking tickets for a foreign airline (even those departing from the Russian Federation), make sure that this airline provides the opportunity to make a refund, for example, in case of a visa refusal or for medical reasons.
If need forced return caused not by the fault of the airline (flight cancellation, schedule change, etc.), but by your personal circumstances, then you will be asked to provide relevant documents to confirm a good reason, for example, a copy of the passenger’s illness certificate, a relative in need of care, etc. .
The return policy depends on the method of payment for the order and the conditions for applying the tariff (TCA). The amount to be refunded is calculated in accordance with the conditions of application of the rate, which must be reviewed when booking in the first step.
Carriage charge paid for air carriage not returned, if the passenger has notified the carrier of the cancellation of air transportation after the check-in time of passengers for the flight specified in the ticket has expired.
Voluntary ticket refund
1. Issue a refund of the ticket purchased on the airline's website in mobile application or through the passenger support service, in one of the following ways:
1.1 On the airline's website in the section (only for tickets purchased on the airline's website, in the mobile application and through the passenger support service).
When checking the order, you must enter the order number and the passenger's last name. Further, at the bottom of the page with information about the order, click on the RETURN TICKET button, then CONFIRM.
Attention, when you click on the RETURN TICKET button, it will be impossible to cancel the return of the ticket.
1.2 Cancel seats by calling the passenger support service 8-800-7700-262 and fill in cash.
The refund application is processed up to five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days, depending on the issuing bank. At the same time, the airline is not responsible for the increase in the timing of the transfer of funds, which depend on the issuing bank.
2. Issue a refund of the ticket paid at the airline's ticket office
The return of a ticket paid for at the ticket office is made only at the ticket office where the tickets were paid for.
2. Contact the ticket office at the place of purchase, the refund is made only at the ticket office where the tickets were paid for.
When contacting the cashier, you must have with you:
Check, if it is in the hands of the passenger;
- passport;
- if the refund is made by power of attorney: a notarized power of attorney for filing an application for a refund of the ticket price in connection with the refusal of transportation.
The procedure for issuing a refund of an air ticket paid for on the websites and at the ticket offices of air transportation sales agencies.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the check-in time for the flight indicated on the ticket);
2. Contact the agent who issued the ticket at the place of purchase.
Forced ticket refund
The carriage fee paid for air carriage is subject to a refund in the event of an involuntary refusal (a forced refusal is recognized in the case provided for in paragraph 227 of the FAP No. 82 of 06.28.2007) of a passenger from air transportation provided that the carrier is notified of this before the end of the check-in time passengers on the flight indicated on the ticket.
The procedure for issuing a ticket refund in case of flight cancellation
1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in a mobile application or through a passenger support service:
1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 5, then press 1.
To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.
In everyday life, force majeure situations often occur that force you to completely change your plans for the near future. That is why many people are interested in how to change Russian Railways travel cards and in what cases should the ticket be replaced? Let us consider in more detail all the main nuances associated with the problem of exchanging train tickets.
Can train tickets be changed?
If for some reason you are unable to go on a planned trip, you need to move the departure date to another date or simply change the passenger seat, you should know how to act correctly in such cases.
Usually, Russian Railways employees try to meet the needs of their customers and instantly exchange tickets upon presentation of this requirement. But in order not to be refused when applying for a replacement pass, you must comply with the established norms.
Russian Railways ticket exchange rules
You can change Russian Railways tickets purchased at the box office only offline. Vouchers purchased on the website of the organization are reissued online, as well as during a personal visit to the cash department. In order for your request to be satisfied, it should be borne in mind that this procedure is carried out only upon presentation of the passport and passenger document of the applicant, no later than 1 day before the departure of the train along the designated route.
Note!This rule does not apply to e-tickets. Travel cards bought online can be exchanged one hour before the departure time.
You also need to understand that you can only change tickets for an earlier route in time. It is important that the selected wagon is serviced by a similar carrier, or you will have to reissue a ticket for a higher or lower class. In this case, the difference in cost is paid / compensated to the owner.
RZD tickets are exchanged only if the city of departure and arrival completely match. Otherwise, it is allowed to return the travel card (with deduction of part of the funds), after which you can choose the desired route and buy a new passenger ticket.
Standard and children's tickets of Russian Railways are exchanged for seats within the designated carriage. If this possibility is not available, it will be possible to replace the documents only with more expensive ones (of the highest class).
To replace a passenger ticket purchased at the Russian Railways box office, you must re-visit the branch. The exchange is carried out only if there is a passport of the documentary owner of the ticket and the ticket itself.
If less than a day is left before the departure of the train, the request for replacement will be rejected. The ticket office employee will offer you to write a claim for a refund, after which you can choose the desired route and purchase a ticket for it.
Regardless of the time of application for an exchange/refund of a ticket, a commission fee of 192.80 rubles is charged.
How to change train tickets for another date?
To replace a ticket with a different number, you must first return the old ticket, and then get a new one. You should also take into account the rules that this procedure provides for:
- the exchange is performed if more than 24 hours are left before the train;
- the car is selected the same, while it is possible to choose a different class;
- a seat can be replaced with one of the same value (in any carriage);
- it is forbidden to change the end point of the route.
How to change a Russian Railways ticket for another person?
If you need to change a travel ticket issued for another person, then you will not be able to do this without a notarized power of attorney. The only exceptions are children's passes. Their exchange is carried out by parents or guardians, upon presentation of the relevant documents.
Reissuance of a personal ticket to another name is not performed.
How to exchange Russian Railways tickets purchased via the Internet?
You can replace electronic travel tickets for Russian Railways on the company's website. For this you will need:
- log in to a personal account;
- open the "My Orders" section;
- find the item "Issue a refund" and activate this option;
- after which you need to select the preferred route and purchase a new ticket.
Important! When canceling an order, the spent amount is returned to the owner on the card. This procedure can take up to one month, but usually the money is credited to the account within one week.
You can exchange tickets online if the following conditions are met:
- at least 1 hour left before the train's departure;
- when registering, a numbered place was indicated;
- the ticket was purchased in the territory of the Russian Federation;
- the exchange is carried out internally.
If you have a paper duplicate of an electronic travel card in your hands, you will not be able to cancel its validity via the Internet.
In addition to this method, it is allowed to exchange tickets purchased online at the box office. To do this, the applicant must have with him a personal document and a printout of information about the purchased coupon.
Can an e-ticket be exchanged for a regular one?
Many Russian Railways customers are interested in whether it is possible to get a paper ticket if it was purchased online. Today, such an opportunity is provided. But it should be understood that if the documentary holder of the travel card has passed the procedure electronic registration, then when boarding the train, he will not need to provide a duplicate ticket. It is enough to have your passport and information about the electronic ticket with you.
But, if there is still a need to obtain a paper passenger ticket, then this can be done in one of the following ways:
- contact the cashier;
- use the terminal.
In both cases, you should print out an electronic ticket in advance, in which, in addition to general information, there will be a QR code.
When planning a tourist or business trip, air tickets are most often purchased in advance. But sometimes unforeseen circumstances may arise or plans may change. In this case, passengers are interested in how to change the ticket. You need to know that you can only change the date of departure or exchange a ticket for a flight of the same airline in the same direction. If the travel document needs to be reissued for another person, then it must be returned and a new one purchased.
Exchange rules
Most often, this service is accompanied by the payment of a fine. Tariffication rules set its amount. Some air carriers allow changing an electronic document to a different number after purchasing another ticket. At the same time, it can only be exchanged for a ticket of the same or higher class. Rebooking with a class change provides, in addition to a fine, an additional payment for the difference in fares.
You can reissue a travel document purchased at the airline's office only through it. To do this, you need to call or e-mail a representative and ask him how to change the date or even exchange the ticket. When exchanging, you will also have to pay the difference in price.
On airline websites and booking services, it is allowed to make changes to an electronic document online in your personal account. Certain carriers do not allow refunds, but you can easily change your departure date at no extra charge or with a small fee. The conditions of the service completely depend on the rules of the airline, the time of year and the chosen direction.
Sometimes passengers want to change the travel document they bought for a subsidized one. In this case, for example, Ural Airlines first offers to buy a new concession ticket, and after that already return the old one.
You can also exchange depending on the fare rules. As well as non-refundable, there are non-exchangeable air tickets. Most often they are found with budget carriers.
In most airlines, it is impossible to transfer a ticket to another person. It can only be exchanged for a flight of airliners of the same company and only for the same person for whom it was purchased. The only way out is to issue a refund and buy another travel document.
At S7 Airlines, this is easy to do, regardless of what exactly needs to be changed - passport data or departure date. This can be done by calling the contact center with a request for the necessary change. Or such a service is available on the company's website.
Changing a booking is often only possible with a surcharge. For example, the Pobeda low-cost airline changes the passenger's name, route, day of departure and flight for an additional fee. The price of such a service at Victory is 5 thousand rubles.
Exchange methods
Change travel documents on a plane it is better through the agent from whom they were bought. How to exchange a plane ticket in three ways:
- Log in to your personal account and send an application indicating the desired date and flight.
- Send a letter with a request to the post office indicating the order, booking number and phone number. Specify the desired date and flight.
- Call the operator and, indicating the booking number, ask to change the tickets for the right time.
The exchange operation is subject to a service fee and a fine. The closer the departure time, the higher the amount of the fine. Therefore, it is advisable to carry out all manipulations with the ticket no later than 48 hours before the flight.
In case of reissuance via the Internet, payment by card for ticket exchange must be made within the next 2 hours. After that, the exchange will be carried out and a new receipt will be sent.
Exchange without penalty
In some airlines, the rules establish a free exchange only in strictly defined cases.