How to change e-ticket s7. How to change a plane ticket for another date. Cases when you can return money for a ticket

Usually, tourists plan the date of the flight in advance. By booking hotel rooms in advance, as well as buying plane tickets, you can significantly save the family budget. Travelers who have taken care of their vacation for several months are calmly preparing for the upcoming vacation and do not worry about the absence of rooms in the chosen hotel or the impossibility on the appointed date.

But unpredictable situations can shift the upcoming vacation for a few days or weeks. Buying plane tickets is an expensive pleasure, and if you completely refuse to travel, you will get a huge loss of money. Therefore, tourists tend to reschedule their flight to another day. Not all aircraft passengers are aware of the possibility to exchange travel documents with minimal financial losses.

In order to safely change a plane ticket for another date, you must act without panic and promptly. To do this, you can arrive at the airport or perform the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

• Passport of a citizen of the Russian Federation or a foreign passport (depending on the destination);
• Purchased air ticket (in electronic or paper version).
• To exchange an e-ticket, you need Internet access from a mobile or stationary device;
• If you are the owner of an ordinary paper plane ticket, you can call or contact the air carrier's office in person.

You can change your departure date with any airline. But for this you will need to pay a set amount, and its amount depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.

You can find out the exact amount of the surcharge for changing the date of air travel on the official website of the air carrier or by calling the hotline. But the exchange in any case will be beneficial in comparison with the purchase of a new plane ticket for the desired date.

If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange process will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Buying a ticket online is easy and cost-effective. You will not waste time on the road to the airport or ticket office to purchase a travel document for an airplane. Online it is possible to search for promotional air tickets, the cost of which can be reduced by 2 times. If after purchasing electronic ticket, you need to change the date of departure, you must visit the seller's website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the rules for returning and exchanging an electronic document in advance before paying.

It is usually easy to change your departure date online. You need to find a special form in which all required fields are filled. Enter your personal and passport data correctly so as not to waste time correcting mistakes. Be sure to indicate the contact phone number by which the service staff will contact you.

If you did not find such a form, find the telephone number of the e-ticket seller's help desk and call. It is also worth personally contacting the airport if the departure time is approaching, and you decide to change your plane ticket at night. The support service is not always available around the clock.

The amount of the penalty for changing the date of departure will depend on several factors. But the difference between the date of departure and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the amount of the fine. But in certain situations, airlines meet passengers halfway and change the date of departure at no additional charge. These situations do not depend on the person.

These include:

• death of a close relative;
• serious illness of the passenger;
• replacement of the aircraft class with a more expensive one;
• flight cancellation due to the fault of the air carrier or due to bad weather.

If you are unable to travel by air for the first two reasons, documentary evidence is required in the form of a death certificate from a relative or a certificate from a hospital or clinic.

A situation may occur when the passenger for whom the ticket is issued cannot make an air flight, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without paying additional fees.

An air ticket refers to official documents confirming a transaction between a company and an individual. Therefore, you will not be able to give your ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board the aircraft, the more difficult it will be to exchange or return. Air carriers do not want to look for a replacement for a passenger who is going to fly in economy class with a minimum of service. Therefore, sometimes the penalty for changing the date of departure can be more than what you paid for booking a seat on the plane.

You cannot exchange your ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

Try to plan your vacation in advance, but if you need to change the date of departure, do not delay the date of contacting the air carrier. The sooner you contact the airline, the less money you lose.

Video: How to get a refund for a plane ticket

Video: E-ticket refund:

23.10.2017, 15:34 26135

It happens that in a person's life plans change. Sometimes he is forced to postpone a long-awaited trip or bring its start closer. At such a moment, the question becomes a priority - is it possible to change the ticket for another date, and how to do it?

In order to understand whether it is possible to change the ticket for another date, you should clarify whether it allows you to make any changes.

There are air tickets, in the tariffs of which, any changes are not allowed at all, and if they are allowed, then some airlines charge a fixed amount of a fine for exchanging an air ticket for another date.

The lower the ticket, the more it contains restrictions on the possibility of replacing data, departure date, exchange.

Information about which type your tariff belongs to can be found on the document in the "Changes - exchange" column. For example, the phrase Charge USD (or EUR) -30.00. This means that for changes in the ticket, you will need to pay a fine of 30 USD or Euro.

You can change the date of the ticket in several ways.

• Through the airline's website.
• Through the website of the intermediary company.
• If you purchased an air ticket on our website, then you can change the departure date in three ways: by calling by phone, by sending an application by e-mail or in your personal account.
• By visiting the ticket office or office of the airline whose ticket you purchased. In this case, you will need: an air ticket and a passport with which you bought it.

When exchanging a ticket for another date, you should take into account

• Date change is possible only in the airline or on the site where the ticket was purchased.
• If there are no tickets for the required number of tickets, the exchange will not take place.
• The ticket can be exchanged for another date only for a ticket of the same booking class or a higher class. It is not possible to exchange a ticket for a lower booking class. When changing the booking class, in addition to the exchange fee, you still need to pay the difference in fares.

Air tickets, in most cases, are purchased in advance, long before departure. But during the waiting period, any unforeseen situation can happen or plans can simply change. As a result, the passenger wants to get his money back and return the ticket.

This is governed by the laws of our country, but despite the general laws, each airline may have its own conditions, which should be studied when choosing a carrier. Let's figure out how you can return the purchased ticket s7. This is Siberia Airlines.

Returning air tickets in any company is a rather troublesome procedure. There are several different reasons why you can return such a purchase. This can happen due to the fault of the air carrier, as well as for personal reasons. At the same time, it will be possible to change or return both a travel document purchased personally and purchased in in electronic format. This only affects the return process itself. The most difficult thing is to return tickets purchased at a discount or promotion.

The return of a ticket through the fault of the carrier in c7 occurs under the following circumstances:

1. Rescheduling or canceling the flight you purchased the seat on.
2. Change of original route.
3. If there are no seats according to the class.
4. Return of the aircraft to the airport of departure. This happens if, for some reason, the aircraft was not allowed into the airspace of certain territories over which the route was located.
5. You were not transferred from the airport where the transfer took place.
6. The aircraft landed at an airport not specified in the flight itinerary.

It is important to understand that if the flight was partially operated, then you can return the amount for the ticket only for the unfulfilled part of the flight.

If you cancel your flight before check-in begins, you should contact the official representative of the company, who will make the necessary note about the cancellation of the route. If the flight was canceled after check-in, you should pick up coupons from the check-in staff. In assessing the circumstances that led to the return, the fact that your visa was not extended is not a valid reason for an involuntary return.

You can return tickets on the company's website, as well as in person at the central office of the carrier.

Dependence of the refund rules on the ticket tariff plan

The s7 company, like other air carriers, sell travel documents of various prices.

Depending on the price, there are several tariffs, each of which has its own return conditions:

1. Economy basic. They are completely non-refundable. If you did not come to the flight and have such a document in hand, you have the opportunity to change the departure date, flight number, and route. In this case, you will have to pay a fee for the operation. It is also possible to pay extra and purchase Economy Basic and Business Basic tariffs.
2. Economy Flexible. The conditions of this fare provide the opportunity to change the date to any other, as well as the flight number without paying fees. You only need to pay the cost of the ticket. This does not apply if you intend to change your flight number and date after your flight has been checked in. The condition is to pay the transaction fee. You can pay extra and purchase tickets on Economy Flexible and Business Flexible tariffs. When returning the document, if you are not late for the flight, the provision of the paid amount is carried out in part. If you are late, there is only a refund of the fare on unused sections of the route, without payment of airport taxes.
3. Business Basic. Under this fare plan, changing the flight and date of departure, if you do it in advance, is subject to the payment of a fee; if you miss or miss your flight, you will also have to pay a fee to change your flight and date. The rate is fully non-refundable. Returning the ticket and getting money will not work.
4. Business Flexible. In this fare, you can change your ticket for another date and flight without paying fees, even if you are late or did not show up for the flight. The YR fee is fully refundable. The YQ tax is non-refundable and non-refundable.

In order to avoid problems, it is advisable to ask in advance how to change the ticket, since each carrier has different conditions. As for s7 travel documents, depending on the class and fare, they are assigned bonus miles. Please note that bonuses can be returned to you only if you canceled the flight in advance, and did not miss it.

If the fare is refundable, it is worth considering that you can get the full cost if you cancel the flight earlier than a day - then you will be given the full cost of the air flight, with the exception of some fees that are specified in the company's rules. If you cancel your flight in less than a day, then the refund will be only 75% of the cost.

Where to apply for a ticket refund s7

To exchange a ticket, you can go to the official website of the company. It describes in detail how to change or return a ticket. You need to fill out a return application, which is located in the "My Bookings" section.

You can also call the call center and tell the employee your details, as well as the first and last digits of your card with which the payment was made. The call is made free of charge, you can also contact the operator directly from the site via the online line. Return contact is made via your e-mail - you will be informed at what stage the process of returning your ticket is.

According to the law, the return is carried out no later than 20 days, excluding weekends and holidays. If you want to personally contact the sales department, you will have to take into account that it works only on weekdays, and it accepts applications strictly from 9 am to 1 pm. If it was not you who purchased the travel document, then you will need a power of attorney from the person who paid for the purchase.

If you purchased e-ticket via the Internet, you know - this is the same document. You can easily return or exchange it. This can be done on the official website of the carrier using an electronic application. The money is returned to the account from which the payment was made, unless you specify otherwise.

Sometimes tickets are purchased at travel agencies or on the airline's website. In this case, to return the money, it is not enough to contact the company's website. You need to call the office or call center.

In each individual case, the application is considered individually, depending on the reasons that are indicated in the return paper. There are good reasons, such as the death or serious illness of a passenger or a close relative. In this case, you must submit documents confirming the reason for the refusal.

Conclusion

The refund of the ticket is carried out according to the rules of air transportation in our country. But when purchasing a ticket for a particular airline, be sure to take into account their rules. Read them carefully before booking and purchasing a document.

If you do not agree with the return rules, you can appeal the airline's decision to Rospotrebnadzor, Transport Supervision and higher authorities. An extreme measure may be to go to court, but in this case it is advisable to enlist the support of an experienced lawyer.

It is advisable to plan your trip well so that you do not have to change your purchase. And if you have unforeseen circumstances or the airline has violated the conditions of the flight, try to negotiate with the s7 carrier to return the ticket.

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of action from you, but the refund can be stretched, but everything is a little below.

And since I started the return of the electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to Personal Area site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the desired number and connect with the technical support operator.

06.07.2019 17:13

When planning winter in summer in warm regions, we had no idea at all how it would look like. Tickets were taken from Novosibirsk to Bangkok (the cheapest here, and then by low-cost airlines) on November 16 and back on March 16. S7 airline with the cheapest non-refundable fare. But after a month of staying on the coast of the South China Sea, doubts crept in about the advisability of returning to the frosty Siberian March.

As a result, the decision is ripe - the return must be postponed. Non-refundable rate implies that tickets cannot be returned, but you can make changes to it! I didn't want to pay a lot. Search return ticket I was a little upset for April - it turned out that there were no direct flights from Bangkok in April, and from Phuket too. There were some options, but we will have nightmares about night flights with a small son for a long time to come. I started looking at neighboring cities and countries. As a result, not immediately, but there were tickets similar in price to Hong Kong on April 13th.

I call S7 directly from my laptop (they have a dialer on the site). For some reason, such a useful function is hidden in the most inconvenient place at the very bottom of the site

I say the booking number, the new date, time and city of departure. After a couple of minutes, I am informed that no additional payment for tickets is required, but for changes it is necessary to pay 3tr per ticket. The most interesting thing for which I give S7 a personal bold “failure” is that you can pay at the S7 office or by dictating the card details to an S7 employee by phone. All. No online payment. Only an office and extremely dubious actions from the point of view of security. Well, it’s like the middle of the 19th century, somehow ... Fortunately, the brains work ahead of the curve and an additional free card was prudently made for a bank card. And for this, a mega respect to Tinkoff Bank. S7 support says that they will call me back in the near future to make a payment. Immediately from the application I set the limit of the additional card to 6tr and then boldly dictate all the data of the card. Half an hour later, notifications come to the mail with a change in booking. Plus 1 month of summer, minus 1 month of winter

UPDATE 09/2017
I had to choose a seat on the plane according to a similar scheme and I must say that the S7 have improved. Now payment data does not need to be dictated, they are dialed directly from the phone through the information system (according to the principle "press 1 to do good, press 0 to do bad or stay on the line")

Continuation of the topic:

• Wintering with a child in Vietnam. Pros and cons of 2018
• India. Cochin - different, western Hindu life
• On a plane with a child: myths and life hacks
• Should I go to see Po Nagar towers with a child?
• To the waterfalls of Ba Ho with a small child
• Co-sleeping with a baby. Pros and Cons for Traveling Parents
• Dubai Miracle Garden or Flower Park (Dubai Miracle Garden)
• India: on a train with a baby
• Malaysia: What to see in Kuala Lumpur with a small child?
• To the Butterfly Park of Kuala Lumpur with a small child