S7 flexible economy conditions. Tariffs for S7 Airlines tickets. Terms of non-refundable fares of different airlines

In the event that there is a violation of the terms of the air carriage agreement between the Carrier and the passenger, it is necessary to submit an application, indicate in it the data and circumstances due to which the flight did not take place, and attach documents. What is necessary?

1. Contact the official representative - he must put a mark, certify it with a stamp (flight cancellation before check-in).
2. Contact the registration service staff for your ticket coupons (the flight was canceled after check-in).

After completing these steps, you will be able to confirm the forced type of procedure and receive compensation.

The conditions may be as follows:

• flight rescheduling or cancellation;
• change of route;
• lack of space according to the class of service;
• returning the aircraft to the airport of departure;
• failure to carry out transportation from the transfer airport;
• landing at an airport not specified in the flight conditions;
• illness/death of a passenger (close relative).

In the event that the carriage was not made in full, the amount of compensation is the cost of purchasing the ticket, and if partially performed, the cost of the funds received by the passenger corresponds to the unfulfilled part of the carriage.

A passenger who decides to return a travel document on their own initiative will have to agree to the carrier's rules:

1. Refund carried out during the period ticket, unless otherwise provided, according to the selected fare.
2. In the case when this is a tourist flight, the documents are issued by a travel agency. All actions are carried out upon presentation of a passport and a travel document, in the place and in the currency in which the flight was paid.

S7 and e-ticket refund

E-ticket - this is a sheet, the usual A 4 format, which contains all the information about the future flight. Compared to its counterpart, it has several advantages:

• the possibility of ordering at any time via the Internet;
• purchase data is stored in the company database.

The document is official, i.e. is considered an agreement between the carrier and the passenger, its cost is lower, and the time spent on the purchase is reduced significantly.

If a situation arises when it is necessary to return it, it is necessary to provide identification documents of the passenger, fill out an application form, upload them to in electronic format to the website. Also you can call the counseling center and provide your data there.

The money will be returned to the bank account from which the payment was made. The amount is returned to third parties if there is a power of attorney (notarized).

On an international flight

Not completed just in time a visa is not a reason for being forced. Only a voluntary refund is possible if the cost of the reservation has already been paid at the time of refusal to issue a visa by the consulate or embassy.

Filling out an application

The basis for compensation is the completion of an application at the official sales office of the company. Payment of refunds made on weekdays from 9.00 to 13.00 for the passenger, in whose name the travel ticket is issued in the presence of an identity document.

If you need to issue money to a third party, you will need a notarized power of attorney.

Actions on the official website of the company

In S7 airlines airlines on the official website, the return procedure can be carried out by filling out a simple application form in the “My Bookings” section of your personal account. If necessary, the procedure can be carried out by calling the contact center S7 at 8-800-700-0707, 8-800-200-0007 (calls within the Russian Federation are free of charge). You can order a call to the company's call center through the Call Center tab, the button is located at the bottom of the screen.

Please note that when registering through the call center, the operator will ask you to provide your full name, passport details and date of birth, as well as the first and last digits card numbers from which the payment was transferred, the booking number and the itinerary.

Compensation of funds is carried out within 20 working days for that bank card from which the payment was made. All changes in the purchase of tickets related to their cancellation are carried out in accordance with the rules of the fare you have chosen.

Special rules of the company

The company establishes an additional collection of funds from passengers, charged if travelers wish to change some of the conditions of the flight (change of date, flight, booking code). The amount is determined according to the issued tariffs:

• until the end of registration - business and standard (without fee); economy and promo (1000 rubles or 20 euros for one ticket);
• in case of no-show - business and standard (no fee), in S7 return of promo tickets, economy tickets is prohibited.

In order to change the route of the flight, you should contact the agent who issued it, or the contact center.

Company S7 accrues bonus miles to all participants of the S7 Priority program(S7 Priority), as a percentage of flight distance, booking class and fare:

• business - 300%;
• standard - 200%;
• economy - 50%;
• promo - 25%.

If the ticket is not used, bonuses can be returned. An exception is a no-show on a flight.

Is a full refund possible?

The passenger has the right to cancel the flight before the flight has departed, for this it is necessary to notify the carrier in advance. In this case, he is entitled to monetary compensation, its amount will depend on the period of time for which the refusal was made:

• per day - full price;
• less than a day - 75% of the price paid.

The Air Code of the Russian Federation provides for non-return of payment under the terms of the concluded contract and tariff package.

You can get acquainted with the current rules and regulations of passenger transportation, choose a convenient flight, order a ticket online or by dialing the contact center number.

If unforeseen circumstances nevertheless occur and you need to return your travel document, do not forget to follow a series of actions that allowed you to receive the maximum compensation amount.

By weight, dimensions and number of things. They are introduced for a comfortable and safe flight of cabin passengers. Each company puts forward its own requirements.

When carrying cargo in the cabin or in the luggage compartment three parameters are taken into account:

• quantity: one piece corresponds to one bag or box;
• size: for the luggage compartment - 203 cm (the sum of the length, width, height, norm), for hand luggage- 55 x 40 x 20 cm.

Usually at the check-in desks there are special stands on which the dimensions are checked.

Cost and different rates

Carriage fees are charged unequally, and depends on the fare plan on flights.

What does paid cargo mean? Starting December 1, 2015, the airline introduced a fee for weight up to 23 kg per segment in the amount of 2000 rubles. according to the tariff plan "Economy Basic".

For other passengers, it is allowed to carry it free of charge if it meets the following requirements:

Carry-on baggage is taken free of charge based on the following restrictions:

How much does it cost to carry cargo on an airplane? Air carrier offers free transportation strollers, cradles, car seats of all sizes, regardless of whether they are in hand luggage (collapsible stroller cradle) or in luggage.

But the offer is valid only if a child under the age of two is transported at the same time.

In the absence of a child (for example, if a stroller is being transported as a gift), children's vehicles are transported as normal cargo.

How much to pay in excess?

About what the surcharge is indicated in the table:

*Depends on direction.

** Excluding flights from Beijing, the capital of China, to Khabarovsk and Vladivostok.

Passengers inquire about baggage claim online. The company warns that this is done only at the airport, at the counters - ordinary or for receiving goods.

You should also pay attention to additional information about payment:

How "non-standard" is transported

There is a concept of oversized and heavy baggage. Then the dimensions exceed the total 203 cm, and the weight is over 32 kilograms. In such cases, a decision of an individual company is necessary.

Rejection may occur if there is not enough space in the cargo compartment or the type of aircraft does not allow such cargo to be transported.

If you have to take such luggage or you need to reserve three standard seats, before the flight, send a corresponding request to the company through its website or call the help desk to make sure there are free seats.

"Additional Norm"

Additional payment for the cost of baggage s7 is carried out when buying a ticket through the website, at the airport, at the c7 Airlines Contact Center, and after purchasing a travel document - at the company's ticket offices or at the Contact Center.

As part of the "Additional Baggage Allowance" service, it is allowed to carry 5-15 kilograms in excess of the norm. The company allows you to use this service once.

Service not available on flights:

• from Moscow to Irkutsk, Chita, Ulan-Ude, Yakutsk (and from Yakutsk);
• from Beijing to Yekaterinburg, Omsk, Yakutsk;
• from Novosibirsk to Vladivostok and back, from Urumqi to Novosibirsk.

If the weight of the additional cargo is less than the paid money will not be returned to the passenger.

How much is luggage in s7? If there were more things, then at the airport you can pay the difference or return the money in full, minus the refund fee (in accordance with the airline's tariffs).

In some cases, the passenger may be refunded for baggage s7 if he canceled the flight or the flight was cancelled.

Transportation of animals

Often you need to take animals in containers on the road. Free shipping offers do not apply to them.

Containers with pets are charged as excess baggage, regardless of how much baggage the passenger has.

Usually containers with animals are placed in the luggage compartment if the total weight exceeds 8 kg and the total dimensions do not exceed 115 cm.

All clearance procedures take place at the airport, it's impossible to do it online..

What else is taken into account?

To avoid misunderstandings, you should pay attention to the points that may affect the cost of baggage transportation.

The rules are valid for the entire route if the flight is carried out on S7 Airlines flights.

How to pay for luggage in s7? Payment for luggage on the plane is valid one way unless otherwise provided by the contract.

If the passenger used the code-share service or transfer, which also involves partner companies, then free baggage transportation is carried out by the International Air Transport Association IATA.

Then the uniform norm of the "dominant" carrier is applied. The information is specified in the contact center of S7 Airlines.

Air tickets, in most cases, are purchased in advance, long before departure. But during the waiting period, any unforeseen situation can happen or plans can simply change. As a result, the passenger wants to get his money back and return the ticket.

This is governed by the laws of our country, but despite the general laws, each airline may have its own conditions, which should be studied when choosing a carrier. Let's figure out how you can return the purchased ticket s7. This is Siberia Airlines.

Returning air tickets in any company is a rather troublesome procedure. There are several different reasons why you can return such a purchase. This can happen due to the fault of the air carrier, as well as for personal reasons. At the same time, it will be possible to change or return both a travel document purchased personally and purchased electronically. This only affects the return process itself. The most difficult thing is to return tickets purchased at a discount or promotion.

The return of a ticket through the fault of the carrier in c7 occurs under the following circumstances:

1. Rescheduling or canceling the flight you purchased the seat on.
2. Change of original route.
3. If there are no seats according to the class.
4. Return of the aircraft to the airport of departure. This happens if, for some reason, the aircraft was not allowed into the airspace of certain territories over which the route was located.
5. You were not transferred from the airport where the transfer took place.
6. The aircraft landed at an airport not specified in the flight itinerary.

It is important to understand that if the flight was partially operated, then you can return the amount for the ticket only for the unfulfilled part of the flight.

If you cancel your flight before check-in begins, you should contact the official representative of the company, who will make the necessary note about the cancellation of the route. If the flight was canceled after check-in, you should pick up coupons from the check-in staff. When assessing the circumstances that led to the return, the information that your visa was not extended is not a good reason forced return.

You can return tickets on the company's website, as well as in person at the central office of the carrier.

Dependence of the refund rules on the ticket tariff plan

The s7 company, like other air carriers, sell travel documents of various prices.

Depending on the price, there are several tariffs, each of which has its own return conditions:

1. Economy basic. They are completely non-refundable. If you did not come to the flight and have such a document in hand, you have the opportunity to change the departure date, flight number, and route. In this case, you will have to pay a fee for the operation. It is also possible to pay extra and purchase Economy Basic and Business Basic tariffs.
2. Economy Flexible. The conditions of this fare provide the opportunity to change the date to any other, as well as the flight number without paying fees. You only need to pay the cost of the ticket. This does not apply if you intend to change your flight number and date after your flight has been checked in. The condition is to pay the transaction fee. You can pay extra and purchase tickets on Economy Flexible and Business Flexible tariffs. When returning the document, if you are not late for the flight, the provision of the paid amount is carried out in part. If you are late, there is only a refund of the fare on unused sections of the route, without payment of airport taxes.
3. Business Basic. Under this fare plan, changing the flight and date of departure, if you do it in advance, is subject to the payment of a fee; if you are late for your flight or did not show up for it, you will also have to pay a fee to change the flight and date. The rate is completely non-refundable. Returning the ticket and getting money will not work.
4. Business Flexible. In this fare, you can change your ticket for another date and flight without paying fees, even if you are late or did not show up for the flight. The YR fee is fully refundable. The YQ tax is non-refundable and non-refundable.

In order to avoid problems, it is advisable to ask in advance how to change the ticket, since each carrier has different conditions. Concerning travel documents s7, then bonus miles are assigned to them, depending on the class and fare. It should be noted that bonuses can be returned to you only if you canceled the flight in advance, and did not miss it.

If the fare is refundable, it is worth considering that you can get the full cost if you cancel the flight earlier than a day - then you will be given the full cost of the air flight, with the exception of some fees that are specified in the company's rules. If you cancel your flight in less than a day, then the refund will be only 75% of the cost.

Where to apply for a ticket refund s7

To exchange a ticket, you can go to the official website of the company. It describes in detail how to change or return a ticket. You need to fill out a return application, which is located in the "My Bookings" section.

You can also call the call center and tell the employee your details, as well as the first and last digits of your card with which the payment was made. The call is made free of charge, you can also contact the operator directly from the site via the online line. Return contact is made via your e-mail - you will be informed at what stage the process of returning your ticket is.

According to the law, the return is carried out no later than 20 days, excluding weekends and holidays. If you want to personally contact the sales department, you will have to take into account that it works only on weekdays, and it accepts applications strictly from 9 am to 1 pm. If it was not you who purchased the travel document, then you will need a power of attorney from the person who paid for the purchase.

If you purchased an electronic ticket via the Internet, then you should know that this is the same document. You can easily return or exchange it. This can be done on the official website of the carrier using an electronic application. The money is returned to the account from which the payment was made, unless you specify otherwise.

Sometimes tickets are purchased at travel agencies or on the airline's website. In this case, to return the money, it is not enough to contact the company's website. You need to call the office or call center.

In each individual case, the application is considered individually, depending on the reasons that are indicated in the return paper. There are good reasons, such as the death or serious illness of a passenger or a close relative. In this case, you must submit documents confirming the reason for the refusal.

Conclusion

The refund of the ticket is carried out according to the rules of air transportation in our country. But when purchasing a ticket for a particular airline, be sure to take into account their rules. Read them carefully before booking and purchasing a document.

If you do not agree with the return rules, you can appeal the airline's decision to Rospotrebnadzor, Transport Supervision and higher authorities. An extreme measure may be to go to court, but in this case it is advisable to enlist the support of an experienced lawyer.

It is advisable to plan your trip well so that you do not have to change your purchase. And if you have unforeseen circumstances or the airline has violated the conditions of the flight, try to negotiate with the s7 carrier to return the ticket.

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of action from you, but the refund can be stretched, but everything is a little below.

And since my return began electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to Personal Area website https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the desired number and connect with the technical support operator.