S7 Airlines. S7 Airlines flights New S7 fare system

hand luggage

For those flying in Economy Class, one carry-on baggage of 10 kg is provided. In Business Class, luggage can weigh 15 kg and take up 2 pieces. Dimensions of things should not exceed 55x40x20 cm.

Checked baggage

• Economy Basic - paid from 2500 rubles per segment, no more than 23 kg;
• Economy Flexible - 1 piece up to 23 kg, no more than 203 cm in the sum of 3 measurements;
• Business Basic - 1 place up to 32 kg, no more than 203 cm in the sum of 3 measurements;
• Business Flexible - 2 places up to 32 kg, no more than 203 cm in the sum of 3 measurements.

Excess baggage

If you already know about excess baggage, we advise you to pay for additional baggage on the s7.ru website, get a 20% discount on regular fares. The payment receipt will be sent to your email. If you want to return the ticket, then the baggage payment will also be returned to the card.

The cost for each extra kilogram is calculated depending on the destination. Price tables.

Flight with a child S7 (Siberia)

Traveling with a child under two years old

A ticket for a child without a seat is issued free of charge. When buying a separate seat, a discount is provided in accordance with the tariff.

• Business Flexible - from 25% to 50%

S7 Airlines tickets for a child from 2 to 12 years old

A discount is provided according to the tariff.

• Economy Basic, Flexible; Business Basic - 25%
• Business Flexible - from 25% to 50%.

S7 Airlines has 4 fares that differ in baggage allowance, conditions for ticket exchange and return, and other parameters. The cheaper the tariff, the tougher the conditions for the exchange and return. If you fall ill and can prove it with a medical document, you can usually return the ticket regardless of the fare.

hand luggage

Under the Economy Basic and Economy Flexible fares, a passenger can take hand luggage weighing up to 10 kg into the cabin free of charge. According to the tariffs "Business Basic" and "Business Flexible", you can take 2 seats in the salon for free hand luggage with a total weight of up to 15 kg. Hand luggage dimensions for all fares must not exceed 55×40×20 cm.

Baggage

S7 Airlines has a baggage-free fare - Economy Basic. Under the Economy Flexible fare, you can carry 1 piece of baggage weighing up to 23 kg free of charge. Under the "Business Basic" tariff, you can carry 1 piece of baggage weighing up to 32 kg each free of charge. Under the "Business Flexible" tariff, you can carry 2 pieces of baggage weighing up to 32 kg each free of charge.

Baggage dimensions must not exceed 203 cm in the sum of all measurements. You can pay for additional pieces of baggage at the airport or by calling the airline in advance.

The free baggage allowance for a child under 2 years old who does not occupy a separate seat is 10 kg, regardless of the class of service. Dimensions should not exceed 203 cm in the sum of 3 measurements.

For children from 2 to 12 years old, the free checked baggage allowance is the same as for adults.

In addition to baggage, one passenger can carry 1 set of ski/snowboard equipment, consisting of a pair of skiing with ski poles or snowboard and additional equipment (boots, helmets, goggles) with a total weight of no more than 23 kg for economy class fares and no more than 32 kg for business class.

Excess baggage

Excess baggage fee is for excess allowable weight one suitcase, for the second suitcase and subsequent, for exceeding the allowable size. The surcharge is calculated based on the route of the flight. For example, on flights within Russia, the surcharge for exceeding the weight or size of baggage will be from 2,000 to 6,000 rubles.

Additional pieces of baggage are also paid separately according to the fare scale and flight route: from 2,000 to 12,000 rubles for each additional piece. On foreign flights, the surcharge is calculated in euros - from 50 to 300 euros for additional services.

Transportation of animals

Transportation of animals is possible, but it must be agreed with the airline in advance, even before buying a ticket. The request must be made at least 48 hours before departure. In the cabin, you can transport an animal weighing up to 8 kg (together with a container, cage or carrier). The overall dimensions of the cage in the sum of three dimensions should not exceed 115 cm, while the height of the container should not exceed 20 cm. If the animal weighs more than 8 kg, then it can only be transported in the luggage compartment of the aircraft.

S7 Airlines (Es Seven or SIBERIAN AIRLINES) is the second largest air carrier in Russia, operating domestic and international flights to more than 80 destinations, the “rebirth” of Siberia Airlines. It is part of the Russian holding "S7 Group" and since 2010 has been a full member of the third largest global aviation alliance Oneworld is an organization created for mutually beneficial cooperation and exchange of experience between the world's largest air carriers. Now S7 Airlines is a company with an annual passenger turnover of 9 million people, a developed network of airlines and a large number of partners around the world.

general information

Airline code:

1. ICAO: SBI;
2. IATA: S7.

Phone for help:

• +7 495 777-9999 (Moscow);
• 8 800 700-0707 (regions).

Email - [email protected]

Feedback (for questions) - www.s7.ru/about/contactus.dot is available after logging into Personal Area.

Representative offices and offices in Moscow:

1. Domodedovo airport, departure hall, 1st floor, next to exit No. 3 (24 hours a day);
2. Paveletsky railway station, entrance No. 3, Aeroexpress Hall (every day from 9 am to 9:30 pm);
3. Tsvetnoy Boulevard, 30, building 16 (every day from 9 am to 8 pm; break from 14:00 to 14:30).

Information about S7 Airlines representative offices in other cities and countries can be obtained at www.s7.ru/home/about/offices/ .

S7 Airlines is an airline operating through the official website; link - www.s7.ru. Many services can only be ordered there.

S7 Airlines tariffs

Wu "S7 Airlines» 4 main tariffs:

• Basic (Economy);

Airplane tickets at the lowest prices, but they cannot be exchanged or returned. A place in the luggage compartment is not provided, only 10 kg of hand luggage is available for transportation.

• Flexible (Economy);

More possibilities. On a purchased ticket, you can change the date or destination without paying additional fees, and when you check in online, you can choose your seat. To change the conditions of the flight, you will need to go to your personal account. For free transportation, 23 kg of baggage is added to hand luggage.

• Basic (Business);

Traveling in a business class cabin, but without the inclusion of all privileges. The purchased ticket cannot be returned, and changing the date of departure or direction can only be done for an additional fee. For things, one piece is available in the luggage compartment with a limit of 32 kg, and one piece for hand luggage weighing up to 15 kg.

• Flexible (Business).

Includes all Business Class benefits. Changing or refunding a ticket is available at no extra charge, and for carrying things you are given 2 pieces in the luggage compartment (64 kg in total) and 2 pieces in the cabin for carrying hand luggage (total weight - 30 kg).

Pick up tickets at the best fare and find minimum cost you can on skyscanner.

Additional Information. If you want to take extra baggage with you on the plane in addition to what is included in your fare, you can purchase an additional seat in the luggage compartment - it is designed for 23 kg and will cost 2.5 thousand rubles. For transportation of sports equipment (skis or snowboards), passengers of any class have access to 1 extra seat free of charge - up to 23 kg in Economy class, up to 32 kg - in Business class.

S7: online check-in

For S7 Airlines passengers is available online registration. To reduce your time at the airport, register at https://www.s7.ru/online_services/check-in/index.dot. You will need to enter your identification details and follow the instructions to get boarding pass. You will need to print it out or download it to your phone in order to present it at the airport before boarding the plane.

You can check in for an S7 Airlines flight online for free. Additional payment may be required only for choosing a seat - during online check-in, it is determined automatically, and it cannot be changed immediately. If you are flying in Economy Class, you can change your usual seat for 300 rubles. If you would like to book a seat superior comfort, you will have to pay at least 1000 rubles for it, depending on the conditions. You can do this through your personal account. For Business Class passengers and those flying with children, regardless of the fare chosen, this service is free.

Online check-in starts 30 hours before boarding.

Seat selection is not available for some categories of passengers (the airline itself chooses the most suitable):

• For people with disabilities;
• For children without an accompanying person;
• For those who are going to transport an animal;
• For passengers who require additional luggage space.

Connections

In case of connection problems: when due to the delay of one aircraft, the schedule was violated, and the passenger did not have time to get on the next flight, the airline will try to provide him with the next suitable flight. If the procedure drags on for a long time, all passengers will be provided with free meals and accommodation.

Flying with children

Passengers with children have privileges when choosing seats on the plane: they can reserve a seat for free during online check-in (but for those who accompany a child under 12 years of age, superior seats are not available), change the selected seat, even if the ticket was purchased offline airlines. Passengers with children under 2 years of age have the right to take on board a cradle or car seat in excess of the free baggage allowance, and up to 12 years of age - a stroller. S7 Airlines does not provide these items. If the car seat is suitable for installation on an aircraft and a separate ticket has been purchased for the child, it can be used on board in the same way as the cradle. If the child does not have a separate seat, then it will not be possible to use carriers - they will be regarded as baggage and transported in the cabin or luggage compartment, depending on weight and dimensions.

Carriage of luggage

The free baggage allowance is determined in accordance with the selected fare. For passengers flying by standard "Basic", only 10 kg of hand luggage is available for free transportation (bag dimensions should not exceed 55 x 40 x 20 cm). In excess of the hand luggage allowance, you can take with you on the plane without surcharge:

• Small personal bags or briefcases;
• small equipment;
• Outerwear, canes, umbrellas, suits in a suitcase;
• Flowers and various printed publications: newspapers, magazines, etc.;
• Items necessary for traveling with a child: food and carrying (cradle / stroller / car seat);
• Items that are required for the movement of a passenger with disabilities: crutches or a wheelchair.

Important! Additional baggage will need to be paid in accordance with S7 Airlines fares.

Nutrition

If for some reason the standard menu offered on board does not suit you, you can order a special meal - its cost per passenger will be 150 rubles.

On board S7 Airlines you can choose a menu for:

• Infants (necessarily with mashed potatoes and milk);
• children;
• Vegetarians;
• Muslims;
• Those passengers who need a gluten-free and low-lactose diet.

All types of food (except for infants) must include salads and a hot dish. Ordering a special menu is available for flights lasting more than 3 hours.

Note! You can order a special menu only in advance - at least 24 hours before departure. You can do this on the official website by going to your personal account on the booking page and paying by card. For Business Class passengers, ordering a special menu is free of charge - you just need to contact the contact center at the numbers indicated above.

Main destinations and airports

S7 airlines is a Siberian airline, therefore its main hub is the Novosibirsk airport Tolmachevo. The second base airport is located in Moscow - this is the capital airfield "Domodedovo". In addition, S7 has additional hubs in several other parts of Russia: Vladivostok, Khabarovsk and Irkutsk.

"7 S" provides transportation to more than 80 domestic and international destinations. 41 destinations are located in Russia, the rest - in 26 countries in Europe, Asia and the Middle East. Many flights are operated under codeshare agreements with major overseas airlines such as British Airways and Emirates. S7 does not operate regular flights to the countries of North and South America, Africa and Australia.

Aircraft fleet

S7 operates an air fleet of 65 Airbus and Boeing aircraft. The oldest of all the airline's aircraft, the Boeing 767-300 with the number VQ-BBI, has been in use for almost 22 years. The company's newest airliner, the Airbus A321-200, is just over a year and a half old. The average age of S7 Airlines aircraft is 10 years.

Promotions and bonus programs

For S7 Airlines passengers bonus program"A priority". Its members receive miles for using the services of the airline and its partners, which can later be exchanged for various bonuses. Any person over the age of 12 can become a member of the program.

To participate in the program, first of all, you need to create a personal account on the official website of the company. After all the “I register…” procedures, you will receive the first 500 welcome bonuses.

What are miles for?

Accrued miles are of two types: status and bonus. The former allow you to change your status in the system to receive benefits in the future: there are 4 levels in the Priority program - classic, silver, gold and platinum. Receiving each subsequent one increases the number of accrued bonuses and provides additional benefits on the plane and at the airport. People receive these miles for flights with S7 Airlines and its partner airlines. Bonus miles are spent on purchasing tickets or upgrading the class of service, and you can earn them by staying in hotels, renting cars and paying for airline services with a bank card.

Video

Tickets for S7 aircraft can be purchased at airport ticket offices, through a call center, on the company's official website, or through a special application for iOS and Android. At S7, online check-in is possible for flights that start at certain airports. There are about 100 such airports, their current list is published on the S7 official website.

Check-in for the flight opens 24-30 hours and ends 40 minutes before departure. It is recommended to arrive at the airport at least 2 hours before departure. Passengers of special categories, as well as those who are carrying extra baggage or animals, will have to check-in exclusively at the airport.

Baggage cost on S7 flights

In S7, the cost of luggage depends on the number of pieces it occupies (1 bag = 1 piece), its weight and dimensions. The sum of "free" measurements of its dimensions must be less than 203 cm (standard). According to S7 rules, payment for baggage is made depending on the selected fare:

• economy basic - baggage allowance lighter than 23 kg, which occupies 1 seat, is paid;
• economy flexible - you can carry 1 piece of baggage lighter than 23 kg with standard total dimensions for free;
• business basic - 1 piece of baggage lighter than 32 kg with standard total dimensions is transported free of charge;
• business is flexible - you can carry 2 pieces of baggage weighing less than 32 kg each free of charge with standard total dimensions.

Members of the S7 Priority program can carry more free baggage than other passengers. In "S7" baggage, which is carried in excess, is paid depending on the tariffs of the chosen direction.

Carriage rules and hand luggage size on S7 flights

Free hand luggage dimensions in S7 are maximum 55×40×20 cm (standard). 1 bag = 1 place. According to the S7 rules, hand luggage is carried free of charge if it meets the conditions of the fare plans:

• economy basic and flexible - 1 place of standard dimensions lighter than 10 kg;
• business basic and flexible - 2 pieces of standard dimensions, while their total weight must be less than 15 kg.

You can carry no more than 1 liter of liquid with you. At the same time, it should be packaged in 100 ml containers, folded into a transparent bag. Small backpacks can be taken with you on board the aircraft as hand luggage, and bulky tourist bags must be checked in as luggage.

Meals on board the S7

Meals at S7 are provided on flights lasting 3 hours or more. Special meals cost 150 rubles. regardless of its type. It must be ordered and paid by credit card at least one day before the expected departure. Business class passengers are provided with special meals free of charge, but they still have to be ordered in advance.

The following types of special meals are available to passengers: children's, infant, gluten-free, Muslim, vegetarian, low-lactose. Kosher meals at S7 are not yet available.

How to exchange or return a ticket for an S7 plane?

At S7, tickets can only be exchanged during their validity period. This also applies to return operations. According to S7 rules, ticket refunds can be full or partial. It depends on the tariffs and rules in force on the chosen direction, as well as on whose fault the transportation did not take place (or did not take place completely).

Bonus program "S7"

The S7 Priority bonus program is beneficial for passengers who spend a lot of time in the air. The miles accumulated during flights allow you to receive bonuses from S7, its partners and airlines that are part of Oneworld.