Information about the cost of air travel. Obtaining a certificate of flight Information on the minimum cost of an air ticket

Azimuth Airlines, at the personal request of the passenger, provides the following certificates in writing:

Attention!
The term for consideration of the request and the provision of a certificate is 7 days from the date of receipt of the request.
The cost of urgent provision of a certificate is 3000 rubles. The term for preparing an urgent certificate is 24 hours from the moment the request is received.

The certificate is issued only after confirmation of the fact of payment.

Documents confirming the information on the flight made by the passenger (the fact of the flight, the cost of the flight, the cost of transporting excess baggage, etc.) can only be issued:

1. the person who made the flight;
2. a person whose minor child made the flight (in this case, the child's birth certificate/passport must be attached to the application);
3. person, if he has the authority, confirmed by a power of attorney drawn up in accordance with the procedure established by the Civil Code.

Certificates confirming information on the flight are not provided to unauthorized persons, including a husband, wife, other relative or third-party organization. With the exception of official requests from federal legislative and executive authorities, as well as legislative and executive authorities of the constituent entities of the Russian Federation and local governments, provided that a reasoned (with the obligatory indication of the basis (material number / other similar) and purpose) request is sent within their authority to the purposes of fulfilling the tasks and functions assigned to them.

Hello. Can you help in this situation? I, Taratina Lyudmila Anatolyevna, a foreigner. passport 754191302, Russian passport 55 12 064797 issued by the Federal Migration Service of Russia for the NAO on June 23, 2013. For a report on preferential road require a certificate of the cost of air tickets to the nearest airport to the place of crossing the state border. Estimated desirable cost is not less than 22,059 rubles (this price is given in the certificate from the travel agency from and to Antalya). The flight was on the route Arkhangelsk - Antalya - Arkhangelsk on the flight U6 1137 (Y) Ural Airline on September 15, 2017, U6 1138 (Y) Ural Airline on September 29, 2017.

Lyudmila in "" 2 years ago

Answers (8)

Your accountants, and even more so the Russian Ministry of Finance, do not know and do not comply with the laws of Russia, demanding unenforceable documents from you.
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1. For international air transportation on the route Arkhangelsk - Antalya - Arkhangelsk, the place of crossing the Russian border for a passenger is a border control at the airport of departure, and not a theoretically calculated place on the map.
2. The seller is obliged to indicate the cost of the air ticket in the electronic ticket, which he was obliged to issue to the passenger after payment.
If the electronic ticket does not contain the cost of full payment, then either the seller is a fraudster, or the passenger is not sighted.
3. The law prohibits the carrier from storing data on the passenger and data on the completed flight on the territory of Russia after 7 days after the flight.

Therefore, someone who does not accept a ticket violates your right to receive some kind of legal financial benefit.
Try
- require a written response from the person who did not provide you with a benefit and
- appeal against the issued decision of an unknown authority to the district prosecutor's office, indicating the requirement to the prosecutor's office -
I ask you to oblige the (here unknown) authority to provide me with such a benefit.

Special for SU535

1) the passenger leaves the Russian Federation at the moment when the plane crosses the state border. In the departure area international airport a person is located on the territory of the Russian Federation and is subject to the laws of the Russian Federation. Passing through border passport control is just permission to board a plane and leave the Russian Federation. But this happens, as I wrote above, at the time of the actual border crossing in the airspace. Learn the materiel!
2) for any airline in the Russian Federation, the cost of a ticket, broken down by fare, fees and taxes, must be indicated
3) would you like to show a link to such a "law"?

No.
1. each passenger knows that for the passenger the actual border crossing point is at the airport where the border guard checked the validity of the passport (and visa).
The border crossing point for a passenger is Article 5-2-a of the Law of the Russian Federation "On the State Border of the Russian Federation"
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The place of crossing the border that you indicated does not apply to the passenger. and to an aircraft - this is Article 9 of the Law of the Russian Federation "On the State Border of the Russian Federation"
2. An electronic ticket must comply with the rules of Article 169-5 of the Tax Code and the rules of The IATA "List of Ticket and Airport Taxes and Fees"
3. The passenger has the right to file a claim with the carrier within 7 days after the flight in accordance with Article 13-3 of the Montreal Convention 1999.
At the end of these 7 days, the carrier is banned from storing and processing ticket data - Article 5-7 of the Federal Law "On Personal Data"

To answer questions, you must

Information to the client about the cost of the flight. A certificate of the cost of the flight is necessary for clients of travel agencies in order to confirm their expenses for travel to and from the place of rest (in order to receive compensation from the employer). The right to such compensation are specialists employed at work in budgetary institutions in the regions of the Far North and equivalent areas (Article 325 of the Labor Code of the Russian Federation). Moreover, regardless of where the employee spent his vacation - in Russia or abroad.

Business firms can also pay workers' compensation.

The procedure for compensating such expenses is established by the Rules approved by Decree of the Government of the Russian Federation of June 12, 2008 No. 455. It is in this document that we are talking about a certificate that an employee must submit in order to receive compensation from the employer for travel expenses.

True, if an employee rested abroad, not all “travel expenses” are compensated for him, but only travel through the territory of our country. These are the costs of travel by rail, air, sea, river, road transport to the nearest railway station, airport, sea (river) port, bus station to the place of crossing the border of the Russian Federation.

When flying, compensation is subject to the employee's travel across Russia to the airport closest to the place of crossing the state border of the Russian Federation.

The firm's client flew on vacation (to Turkey) from Domodedovo Airport (Moscow). Flight Moscow - Antalya.

The nearest Russian airport located to the crossing point between the Russian Federation and Turkey is the airport in Adler.

Therefore, a certificate must be issued to the client with information on the cost of a flight to Adler Airport.

Who can issue a certificate

Information to the client about the cost of the flight. A certificate of the cost of the flight is issued by the transport organization (clause 10 of the Rules). Attention was also drawn to this in the letter of the Ministry of Health and Social Development of Russia dated October 20, 2008 No. 1501-13.

The transfer by the carrier of the necessary duties to an authorized agent is carried out on the basis of an agency agreement or an agency agreement. All of the above is true for a travel agent who enters into an agreement with a carrier and is entitled to sell air transportation. Accordingly, he can also issue a certificate of the cost of the flight to his client.

If the flight was a charter

Charter - the right to the capacity of the vehicle (Art. 787 of the Civil Code of the Russian Federation, Art. 104 of the Air Code of the Russian Federation). By organizing a charter flight, the tour operator receives from the airline the right to the capacity of the aircraft on a certain flight (flights). In this case, the specific fare for each type of tourist product is formed by the tour operator. The fare for passengers on one charter flight, included in the price of various tours, may vary. In this case, the airline does not have information about the cost of air tickets for charter flights, therefore, it issues air tickets without specifying a price.

Paragraph 32 of the Federal Aviation Rules provides that the payment for the carriage of passengers, baggage, cargo on charter flights may not be indicated in the transportation document (air ticket).

Given these circumstances, information on the actual cost of the flight may be provided by the tour operator organizing the tour, or the travel agent on the basis of information provided to him by the tour operator upon his request.

The documents for the trip report are the itinerary receipt of the electronic ticket and the original boarding passes.

Be careful! Duplicate boarding passes are not issued - keep the passes received when boarding the aircraft.
Also, for reporting, you may need a bank statement confirming the fact of payment for the ticket from your payment card.

Taking into account the requirements of the Tax Code of the Russian Federation, in the event that an employee acquires e-ticket for a business trip or a business trip within the territory of the Russian Federation or abroad, documents confirming the expenses incurred may be:

• an itinerary receipt issued on a passenger ticket approved as a strict accountability form;
• a check or other document confirming the payment for the carriage, drawn up on an approved form of strict accountability.

If the itinerary receipt is issued not on a strict reporting form, but only in the form of a printout, you will need boarding pass, which confirms the fact of transportation.
The boarding pass must contain details that allow identification of the passenger and the destination of the trip (passenger name, route, date of trip)"

Yamal Airlines, at the passenger's request, provides the following information in writing:

• on the fact of carrying out / non-carrying out of air transportation of a passenger by flights of Yamal Airlines;
• about the fact of booking/purchasing air transportation of a passenger by flights of Yamal Airlines;
• on the cost of air transportation purchased by Yamal Airlines (provided that the transportation was not included in the tour package);
• about the great circle

Based on paragraph 2 of Art. 108 of the Air Code of the Russian Federation in case of forced refusal of a passenger from air transportation, due to illness of a passenger or a member of his family or a close relative traveling with him on an aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or close relative , which is documented, and notifying the carrier about this before the end of the check-in time for the flight specified in the ticket, established in accordance with the federal aviation rules, the passenger is returned the carriage fee paid for air transportation.

The illness of a passenger or a member of his family or a close relative traveling with him on an aircraft is the basis for the involuntary refusal of the passenger from transportation if there are contraindications to the flight confirmed by medical documents on the date of departure of the aircraft specified in the ticket.

Requirements for medical documents to be provided in connection with the illness of a passenger, a member of his family or a close relative traveling with him on an aircraft, are determined by the rules of the carrier.

Applications for obtaining a certificate confirming the flight on Yamal Airlines flights are accepted:

• at the address Salekhard st. Aviation 27;
• in the representative offices of Yamal Airlines at the addresses posted on the website of JSC ATC Yamal
• on the website of JSC “ATK “Yamal” in the section “Information” - “Information about the flight”;
• at the box office of Aviaspectekhnologii LLC

The application is accepted only in the established form in the presence of a passport, birth certificate of the child.

Payment for the issuance of certificates is made either at the box office of Aviaspetstechnologii LLC at the place of residence (the box office addresses are posted on the website http://ast-agent.ru/contacts), or by bank transfer using the details posted on the website of JSC ATC Yamal in section "Information" - "Information about the flight".

For citizens residing outside the city of Salekhard, the application is accepted by fax or by e-mail, and a scanned copy of the passport, birth certificate, receipt of payment for services must be additionally attached to the application. An application for each passenger is written separately. Children under 12 fit in with their parent on the same application.

The certificate is issued personally to the passenger upon presentation of a passport and a receipt for payment for services.

Before boarding an aircraft, each passenger must obtain a boarding pass. This rule applies to customers of all airlines, including Aeroflot. The presence of a document confirms that the traveler has the right to use the services of the selected airline and make an air flight on a specific aircraft. Passengers can receive it after the registration procedure. If you do not have a boarding pass, you will not be allowed on board the aircraft.

Sometimes there are situations that the passenger notices the loss of a boarding pass before boarding the airliner. This brings many problems to the traveler, and the possibility of using the services of the airline is in question.

Tourists are wondering if it is possible to restore a boarding pass? Each airline has specific rules regarding the reissuance of a boarding pass. But any passenger can restore it. In certain cases, the procedure for restoring a boarding pass is paid.

If you need to board an airliner and you can't find your boarding receipt, don't worry. Keep calm and stick to certain rules. You need to return to the check-in desk as soon as possible. You can contact an employee of the Aeroflot airline. Explain to the employee about the difficulties that have arisen.

Usually, a duplicate boarding pass is issued on a different form. To obtain desired document, show the passport to the Aeroflot employee. But the above actions are suitable for passengers on flights that have more than 10-15 minutes left before boarding. If you find that you have lost your boarding document a few minutes before boarding the plane, most likely you will not be able to use the services of Aeroflot at the moment.

In this case, the airline's employees offer to purchase an air ticket for the next flight of another airliner. For an unused ticket, you will receive money, but not in full.

If you are unable to wait for your next flight, contact the flight attendant. If the flight attendant has blank forms, and there are empty seats in the cabin, you can restore the lost boarding receipt.

Sometimes Aeroflot employees may delay the departure of the aircraft so that the passenger has time to reach the check-in counter and carry out the procedure for restoring the boarding pass. But the delay in the departure of the airliner occurs only if the air travel is direct. Flights with connections cannot be delayed in order not to be late for boarding a connecting aircraft in another city. Then the passenger is not able to fly on this flight without a boarding pass.

Why is it better not to take pictures and not to throw away your boarding pass!

Sometimes a boarding pass may be required after a flight has been completed. If you arrived in the required city and found that you had lost your document, then you need to contact Aeroflot. The airline staff will be able to issue you a duplicate ticket.

You should write a statement to the air carrier. But remember that you need to pay for the procedure. You will receive not a duplicate boarding pass, but a special certificate. The certificate will indicate that you really used the services of Aeroflot. The certificate will indicate the flight number, the place of departure and arrival, as well as the dates.

You will receive a certificate of air travel only after Aeroflot employees verify the necessary data. Airline employees need to make sure that you were a passenger on the flight. After processing the data, the client of the air carrier will receive the necessary certificate.

If you used online check-in, your boarding pass in electronic format located in one of your email folders. Print it out on paper and present it at the place of demand.

Why do I need a boarding pass after a flight? Most often, the document is required for passengers who used the services of Aeroflot due to a business trip. For reporting at his workplace, the passenger must submit certain documents. The list of official "papers" also includes a boarding pass.

If you could not find it after the air flight, you need to get a certificate or a duplicate of the document in order to report at work on the completed air flight. The cost of obtaining a renewed boarding pass at Aeroflot is about 700 rubles. If your work is ready to accept another reporting document, then you can provide similar papers.

The list of documents confirming the fact of air travel includes:

• air ticket, the purchase of which is confirmed by a cash receipt;
• account statement;
• invoice.

Certain companies accept any documents that contain certain information. The document confirming the fact of air travel with the help of the Aeroflot air carrier must indicate the air ticket number, as well as its cost, the exact date and time of departure and arrival at the designated place and route. In the case of purchasing a travel document for an Aeroflot flight via the Internet, and the payment was bank card, you can print out the ticket payment receipt. You will find the required receipt in the email.

The accounting departments of many companies are ready to accept the above documents in case of loss of the boarding pass. Then you do not need to receive a duplicate receipt, and you will not need to pay extra for restoration.

Boarding pass for the plane. Detailed analysis

How to recover bonuses

Aeroflot customers need to restore their boarding pass for another reason. The air carrier offers passengers to participate in the Aeroflot Bonus program. Members of the program receive bonuses for overcoming a certain distance, measured in miles. The air carrier's customers can exchange the received bonuses for discounts for the purchase of future air tickets.

Route is currently being automatically re-routed, so passengers who lose their boarding pass may not be able to re-route travel document. A certificate is not required either. To restore spent miles and receive long-awaited bonuses, Aeroflot customers must contact the office or send an electronic application.

You must indicate the date and time of the flight, its number, as well as the ticket number. The required number of miles is credited to your personal account within 2-5 days. But automatic mileage recovery occurs only for passengers on regular flights. You must contact Aeroflot no earlier than 14 days after the flight, but no later than 3 months. For those who were on a charter flight and lost their boarding pass, a more complicated mileage recovery procedure is required.

Despite the fact that it is possible to restore the boarding pass, you need to be more attentive to the documents before departure and after landing. Restoring any document requires spending personal time, and sometimes Money. Be careful during air travel.

Aeroflot - your comfort!