Transport company "plane" - to passengers. Meals on airplanes

How to buy a ticket without leaving home?

Indicate the route, date of travel and number of passengers in the required fields. The system will select the option from the hundreds of airlines.

From the list, select the flight that suits you.

Enter personal data - they are required to issue tickets. Tutu.ru transmits them only via a secure channel.

Pay for tickets with a credit card.

What does an e-ticket look like and where can I get it?

After paying on the site, a new entry will appear in the airline's database - this is your electronic ticket.

Now all information about the flight will be stored by the carrier airline.

Modern air tickets are not issued in paper form.

You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It contains the e-ticket number and all the details of your flight.

Tutu.ru sends an itinerary receipt by e-mail. We recommend to print it and take it with you to the airport.

It can come in handy at passport control abroad, although you only need your passport to board the plane.

How to return an e-ticket?

The airline determines the rules for returning tickets. Usually, the cheaper the ticket, the less money you can get back.

To return the ticket as soon as possible contact with the operator.

To do this, you need to respond to the letter that you will receive after ordering tickets on the Tutu.ru website.

Indicate in the subject of the message "Refund of tickets" and briefly describe your situation. Our specialists will contact you.

The letter that you will receive after ordering will contain the contacts of the partner agency through which the ticket was issued. You can contact him directly.

Here are some tips to help make your trip comfortable.

To smoke or not to smoke. That is the question.
Actually there is no question. The main thing is not to forget to inform the dispatcher during the order that you need a “smoking” car. In this case, the driver who took your order does not have the right to refuse you smoking in the car.

Exactly the same rule applies to non-smoking passengers. If you prefer the driver not to smoke in front of you, make a "no smoking" note. If you need a car that has never been smoked in, make a note “non-smoking interior”.

She's so small and doesn't bite at all.
If you plan to transport a pet, be sure to inform the dispatcher about it. In this case, the driver of the arriving taxi will not refuse to transport you because, for example, he is allergic to wool.

Something is not right in the right direction...
If you have any wishes for the route, be sure to inform the driver about them before starting the trip. The driver must follow your instructions.
The driver may ask you to show the best entrance to your house. This should not be considered unprofessional. In the new buildings of modern quarters and in the labyrinths of the streets of old Moscow, your answer will save you time.

Where is this street, where is this house...
The most common mistake when ordering is to confuse the structure and the hull. For example, st. Bubzega, 3, building 2 for navigators is absolutely not the same as st. Bubzega d.3 building 2. If there are difficulties in finding your entrance (for example, it is the only one located at the end of the house), it is worth mentioning this. In this case, the waiting time for a taxi can be significantly reduced.

He flew away…
When transferring to airports, remember - it is advisable to arrive at the Airport 2 hours before boarding for local and 3 hours for international flights. For example, departure at 7:00, landing, respectively, at 6:30. Therefore, it is advisable to arrive at the airport by 4:30.

The most famous carrier in Turkey is, of course, Turkish Airlines. Anyone who has ever flown on an airplane has heard of this company. Like other carriers, Turkish Airlines has a number of features, the knowledge of which will help when planning a trip with this company's aircraft.

Turkish Airlines Contacts

The company was founded back in 1933. For a long time, it operated flights only within the country; the first international flight, which later became regular, dates back to 1947. This flight took place between Turkey and Greece, the company began to carry out long-haul flights only from the end of the 80s of the last century.

Today it carries out regular flights to 108 countries. Of the 155 Turkish Airlines scheduled flights, 32 are operated inside the country. The carrier is based in Istanbul. Turkish Airlines has been part of the Star Alliance global airline alliance since 2008.

The airline operates flights on Boeing and Airbus aircraft, in total there are more than 170 aircraft in the Turkish Airlines fleet.

The air fleet is represented by the safest aircraft of our time - these are Boeing 777 and 737 and Airbus 310, 320, 330, 340. From 2017 to 2020. it is planned to replenish the company's air fleet with aircraft of the improved Airbus 320 neo model.

The airline code is TK (TK). The company has repeatedly been noted in the SkyTrax rating. The Turkish Airlines carrier received 4 stars in 2007. Since then, the company has repeatedly been nominated and received awards as the best European air carrier. For several years in a row, Turkish Airlines has been named the airline with the best dining experience in business class and economy class. From 2012 to 2015, the carrier was among the top ten global airlines.

Rates, conditions and booking

Tickets are booked both at the box office and remotely, on the website of the airline or ticket agencies (in this case, the cost of tickets is usually lower).

Online check-in for a Turkish Airlines flight becomes available one day before departure, and you can check in at the airport no earlier than two hours before the flight.

Important! Check-in for a flight closes on average half an hour before departure.

You can cancel your booking up to 12 hours before your flight. In this case, the passenger will be charged a cancellation fee. The amount of the fine depends on the flight and ticket price. If a passenger needs to change the data specified when booking a ticket, they should contact the airline's service center. Changes to a passenger's passport details are not allowed, and to change the date or destination, you must pay a certain amount, which depends on a number of factors.

Best prices for tours

Main directions

The airline serves more than two hundred routes. Regular flights are made to 108 countries. Popular destinations involve arriving at the largest airports in the countries, here are just a few of them:

• European airports: Berlin, Warsaw, Moscow, Frankfurt, Brussels, Paris, Kyiv, Vein ;
• Asian airports: Beijing, Seoul, Singapore, Tokyo, Dubai, New Delhi, Bangkok;
• Canada and USA: Toronto, New York, Washington;
• African airports: Nairobi, Tunisia, Cairo.

In Moscow, flights of this airline are made from Vnukovo Airport. Flight schedules can be found on the official website.

In 2017, it was planned to expand routes, but the implementation of plans is delayed due to the arrival of new aircraft.

Check-in for Turkish Airlines flights

The official website of the company has wide functionality, all information is presented simply and conveniently structured, so booking tickets and checking in for a flight does not cause difficulties. On the Turkish Airlines website, online check-in for a flight in Russian is selected from the menu. To do this, select the Russian-language menu from the drop-down list at the top of the page.

Important! Online check-in is not available for all airports, so before the flight date, you need to check this information in the help desk.

The advantages of online check-in for a flight are obvious:

• lack of queues;
• saving your own time;
• independent choice of location.

Check-in becomes available one day before the flight. This allows you to go through the procedure at home even if you have to get to the airport by bus or train. Thus, each passenger will be able to slowly go through the procedure, book their favorite seat on the plane, and then go to the airport without haste.

• First you need to go to the site page for online check-in for the carrier's flight;
• You must enter the ticket number on the page. This is the e-ticket number. In the same place, you must enter your first and last name (First name and Last name, respectively);
• After entering the requested data, you must click "Continue";
• After confirming the correctness of the entered information, the client will be redirected to another page of the official website to select a flight. On the same page, you must indicate your citizenship in the Nationality column. Difficulties with filling in the data for the selected flight should not arise, since the flights available for check-in are highlighted and accompanied by the phrase “Available to Check-in”;
• As a result, an inscription highlighted in green will appear at the bottom of the data entry form. By ticking the appropriate box, the passenger agrees to the check-in rules for the flight. After that, you must again confirm the action by pressing the "Continue" button;
• If all the data is entered correctly, the site will redirect to the page for choosing a place. There is a detailed diagram of the location of the seats in the cabin. By right-clicking on the seat you like, the passenger will see his last name appear opposite the seat icon;
• Then a proposal to print boarding passes will appear (the inscription "Print"). It should be noted that after this step it is no longer possible to change the seat, so if the passenger changes his mind, you should select another seat before pressing the "Print" button.

This completes the online registration process. Printed sheets will need to be presented at the check-in desk at the airport.

Hotel accommodation at connections

The company offers free hotel accommodation for long-term connections. This service can be used by a passenger of any class, however, there are several conditions:

1. The free hotel is only available for international flights with long-term connections in Istanbul. When connecting in other cities, the service is not provided;
2. Economy class passengers have the opportunity to use the service free of charge only if the connecting time exceeds 10 hours;
3. For Business Class passengers, the service is provided if the connection in Istanbul takes more than 7 hours;
4. Free accommodation is possible only if the seat is confirmed and is valid only for passengers whose tickets are issued at the Turkish Airlines stock, that is, the first three digits of the corresponding block in the ticket number correspond to the number TK - 235.

Important to remember! It is not possible to book a free hotel accommodation service. You can use the service only by contacting a representative of the company upon arrival at the international terminal.

The service also includes the transfer of the passenger from the terminal to the hotel and back. Each passenger using the service is provided with free breakfast at the hotel.

Important! Children under the age of 18 flying unaccompanied by adults are not provided with free accommodation at the connecting time.

If the connection lasts more than 6 hours, passengers can be offered a free sightseeing tour to get to know Istanbul. Tours start at 8:30, 9:00, 12:00 and 16:00.

Baggage

What weight of luggage can be carried free of charge and the cost of overweight in the TC company depends on the class of service and the direction of the flight.

On flights to Europe and Asia, restrictions apply to the weight of the baggage, but the number of items does not matter. So, the weight limit for first class passengers is 60 kg. When buying business class tickets, you can carry up to 30 kg of luggage for free. For the Economy class, this value is 23 kg, but for a number of destinations this rate has been increased to 30 kg.

For a child under the age of two years, the baggage allowance is 10 kg. You can also carry a baby stroller, but only in a completely disassembled form and provided that the structural details do not exceed 1150 mm.

Important! The cost of each kilogram of excess baggage is not fixed and depends on the direction of flight. You need to find out this information directly when issuing tickets in the right direction.

For flights to Canada and the USA, the weight norms are different:

• for the first class and business class - 32 kg;
• for economy class - 23 kg;
• for a child under two years old - 23 kg.

On TC flights in these directions, there are restrictions on the number of items carried and their dimensions. The maximum available number of pieces of baggage for passengers of any class is no more than two pieces. At the same time, in the first and business class, the dimensions of baggage should not exceed 1580 mm for each piece, and economy class passengers should take into account the total size of two pieces of baggage - no more than 2730 mm.

Transportation hand luggage is the same in all directions and depends on the class. Business class passengers can carry two items of 8 kg each, economy class can carry one item hand luggage, weighing no more than 8 kg. The norms of dimensions allowed for transportation in the cabin are the same for all passengers - no more than 230x400x550 mm.

Important! If a passenger needs an extra piece of hand luggage, it must be booked when purchasing a ticket.

Meals on airplanes

Turkish Airlines has won multiple awards for the best in-flight dining experience. And, as noted by passengers who prefer to travel on this carrier, these awards are fully deserved, because the food is really very diverse.

According to the airline, food should bring real pleasure, so this issue is given a lot of attention. The company offers food for every taste. Here everyone will be able to choose the best food - a vegetarian, a raw foodist, and a person with religious dietary restrictions.

On board the aircraft, high-quality metal cutlery is used, and not plastic utensils, as is often practiced, but TK or Turkish Airlines uses standard trays. In addition to the main dishes, the passenger can try desserts and sweets that Turkey is so famous for.

The portions are quite large, so passengers will not be left hungry, regardless of the comfort class.

A feature of the Turkish airline is also the variety of drinks and the absence of restrictions on their number.

Flying with a child

The airline is attentive to young passengers. Children on Turkish Airlines aircraft can travel with their parents or accompanied by representatives of the airline when ordering the corresponding service.

Infants are allowed on the plane when they reach the age of one week. At the same time, one adult (parent or guardian) can accompany only one newborn. Children who have been born for two days are allowed on board, but only if they have a medical certificate confirming the need for a flight for medical treatment.

When traveling with infants, parents may need a carrycot. Baby cots are available, but only by prior arrangement. This should be consulted when issuing tickets.

Important to remember! When traveling with small children, it is necessary to inform about this at check-in, as in this case the passenger will be provided with one of the safest seats in the cabin.

The airline representative must be informed about the need for special meals for a newborn or small child when issuing tickets, but no later than one day before departure. As a rule, children's meals are provided on the planes upon request. You should also ask if you can use your own food or formula and if there is a possibility to pre-warm a baby bottle on board.

Children over two years old will not be bored during the flight. The airline offers a range of multimedia entertainment especially for young passengers: children's films and cartoons, music, exciting educational games. On a long flight, the child will be provided with a blindfold, slippers and a blanket, as well as a T-shirt for sleeping. So that the kids do not get bored, the planes are given a coloring book and a set of felt-tip pens.

Airline fleet

The airline's flights are carried out by the following models of aircraft of various configurations:

• Airbus 310, 319, 320, 321,330,340;
• Boeing 737, 777.

The airline operates three Airbus A310-300 aircraft. This aircraft is designed for 280 passenger seats. The age of the aircraft is 25-27 years.

The A319-100 model is designed for 150 passenger seats and is used for domestic flights around the country. In total, the airline has 14 such liners, their age is from three to ten years.

The company's air fleet also consists of 33 Airbus A320-200 aircraft, the passenger capacity of which is designed for 150-180 people, depending on the configuration. The newest aircraft of this model has been in operation for about 5 years, the oldest - 12 years.

43 Airbus A321-200 aircraft are designed to carry 185-200 passengers, depending on the number of classes. The newest aircraft of this model flies a little over a year, the maximum age of the "oldest" Airbus A321-200 aircraft in the Turkish airline is 8 years.

16 A330-200 aircraft carry between 150 and 180 passengers daily. These aircraft, operated by Turkish Airlines, range from 6 to 12 years old.

A330-300 and A340-300 are designed for a maximum of 440 passengers if there is only one comfort class in the cabin. The A330-300 model is represented by 18 liners, each of which is a little over four years old.

The company has six A340-300 aircraft, the age of which ranges from 15 to 22 years.

Transportation is also carried out by Boeing aircraft. In total, the company uses 4 types of these airliners:

• 18 aircraft model 777-300;
• 10 aircraft 737-900;
• 68 aircraft 737-800;
• 3 aircraft 737-700.

The newest aircraft at the disposal of the company are the Boeing 777-300 (in operation from 1 to 8 years) and the airliner model 737-900 (the age of the oldest aircraft does not exceed four years).

Judging by the number of airliners, the carrier prefers the Boeing 737-800. The newest aircraft of this model was purchased by the company last year, and the oldest aircraft is 17 years old.

Also, starting from 2017, the delivery of the new Airbus A321 neo model is expected, and next year the company expects to replenish the fleet with the Boeing 737 MAX 8 model.

Base airport

The "headquarters" of the airline is the largest and most famous airport in Turkey - Ataturk. It is located on the coast of the Sea of ​​Marmara and is 24 km away from Istanbul.

By the number of passengers using air travel services, Ataturk airport ranks third in Europe. The airport has a developed infrastructure. On its territory there are two terminals and its own hotel. The first terminal is for domestic flights within the country, and the second one is for international flights. A spacious underground passage serves to connect the terminals.

8 The airport is one of the largest in Europe in terms of the number of passengers served

Good transport interchange makes it easy to get from the airport to various parts of the city by metro or buses.

Important! In June 2016, a large-scale terrorist attack took place at the airport, as a result of which more than two hundred people were injured and 41 people died.

Bonuses and discounts

The company's bonus program is called "Miles & Smiles" and involves the accumulation of bonus miles for each flight made with Turkish Airlines.

Anyone can become a member of the program, including a child over two years old. To do this, you must fill out a form on the carrier's website, or ask for a form at the check-in counter or in the cabin during the flight.

Bonus miles are accrued on flights operated by the company and its partners. Car rental companies and a number of hotels also participate in the program.

The loyalty program includes four levels that give passengers different bonuses and privileges:

• classic level;
• level "classic plus";
• elite;
• elite plus level.

The Classic tier allows you to choose the menu to your liking, check in online and receive discounts on car rentals from airline partners, while the Elite Plus tier provides free 25 kg of excess baggage, special conditions for booking tickets and the opportunity to stay in elite waiting rooms.

Bonus miles accumulate on every flight. They can be used to increase the level in the loyalty program or to purchase tickets. Detailed conditions, bonuses and privileges of a member of the Miles&Smiles program can be found on the airline's website.

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The airline enjoys well-deserved popularity and is growing rapidly. Turkish Airlines practices a special approach, so every passenger, regardless of the cost of his ticket, will feel comfortable while flying with this carrier.