Airline s7 services. S7 Airlines. What documents are required

The services provided by S7 Airlines on board the aircraft depend on the duration of the flight, the class of service, and if the flight is chartered, then on the charter program ordered and paid for by the tour operator or customer company.

The airline on regular flights offers two classes of service for air passengers - "Business" and "Economy". Passenger service programs on board aircraft may have differences in the service and services provided, depending on the type of aircraft on which the air flight is performed and the flight route.

Business Class

Business class S7 is an offer for those who are demanding of their surroundings and expect high level service at every stage of your journey.

The comfort onboard is the space surrounding passengers thought over to trifles. Every detail matters: the distance between the chairs, the angle of the reclining back of the chair, the presence of a USB port and sockets for charging mobile devices, lighting and much more.

The business class cabin, located in the front part of the aircraft immediately behind the cockpit, is equipped with wide and comfortable seats, the distance between which is usually at least 89 cm and provides maximum opportunities for a calm and comfortable flight. The seat back adjuster allows the business class passenger to comfortably settle down for a rest or focus on solving important issues. In some types of aircraft, the seats are equipped with a footrest and an adjustable headrest.

For business class passengers, there is a separate toilet room.

During the seating of passengers on the plane, attentive flight attendants will help you place outerwear and suitcases in the dressing room for business class. For sleep and relaxation, we offer blankets and pillows in individual packaging.

Before working in business class cabins, our flight attendants undergo special training courses and by this time have considerable flight experience. Any passenger from the first cabin always feels their special care and attention.

A special part of the service on board is the menu for business class passengers. A large team of professional chefs is working on the development of rations for business class passengers. When creating rations, the S7 chef strives to ensure that each dish is not only healthy and tasty, but also meets the most demanding requirements for its presentation and serving. The in-flight catering menu for business class passengers is updated twice a year (winter and summer). To ensure choice in each diet, there are several combinations of dishes that change every week.

Business class passengers are offered soft and alcoholic drinks, a variety of cold snacks, a large selection of hot dishes.

To pass the time in flight and keep up to date with the latest developments, we offer several editions of business and entertainment press aboard the S7.

The standard services provided by S7 Airlines in flight include:

press

beverages

hot drinks

alcohol

nutrition

music

tv/video

games

trading on board

places to sleep

Flight Delay Cash Compensation - Don't Miss It!

Did you know that thanks to the Compensair service, air passengers can receive compensation up to 600 euros for a flight delay or cancellation?

Compensair is a service that helps you get compensation in case of:

• flight delays;
• Flight cancellations;
• Denied boarding (overbooking);
• Missed transfer due to the fault of the airline.

A passenger can receive from 250 euros to 600 euros for problems with a flight whose country of departure or arrival is Turkey, Iceland, Norway, Switzerland or any other country in the European Union. The opportunity to receive compensation also applies to all flights of airlines registered in the EU. At the same time, it is important that problems with the flight are not caused by extraordinary circumstances:

• The threat of a terrorist attack;
• Bad weather conditions;
• Strike.

All passengers, regardless of citizenship, can use the services. This means that you can receive compensation even if the passenger is not an EU or Turkish citizen.

Compensair takes care of all the hassle. The client needs to sign a consent form to represent interests, as well as provide information about the flight and ticket number. Further, the specialists will conduct a detailed analysis of the situation, draw up an initial claim and conduct a "legal dialogue" with the airline, seeking payment. The client is informed about all important stages by e-mail or SMS.

If successful, the passenger is compensated. In case of failure, the passenger does not bear any costs and other costs.

Accompanying a child to S7 Airlines- a demanded service that "unties the hands" of parents and allows you to send a child to relatives on their own, or rather, under the supervision of the carrier's employees. To receive such a service, it is enough to buy a ticket for the required flight and fulfill the basic requirements of the airline. But more about everything.

Who are unaccompanied children?

According to the rules of S7 Airlines, an unaccompanied child is between 5 and 11 years old. In some cases, this category includes children under 16 years of age (at the separate request of the guardians or parents). The essence of the service is that the parents transfer the child to the carrier at the point of departure, provided that another parent (guardian, guardian) will be waiting for him at the final point.

The service of accompanying a child on S7 aircraft is provided only on scheduled (transit and direct) flights. As for transfer flights, this option is not available for them. This possibility is also "closed" for disabled people under the age of 12 who need separate care.

Features of buying a ticket

Transportation of unaccompanied children in S7 aircraft requires advance purchase travel document. So, at the age of 5 to 11 years, registration is carried out according to tariffs, taking into account the child discount and the rules of the carrier. Age is taken into account on the day of departure from the point of departure. If it is from 12 to 16 years old, in this case, the discount for children does not apply.

Features of payment and price of the service

Cost of accompanying a child in S7 aircraft depends on the rate, which can be found in the booking system. Registration is possible through the offices of the airline or with the help of a contact center operator. The price of the S7 support service (for 2017) is:

• For flights within the Russian Federation- 3000 r.
• For international flights- 50 euros.

In both cases, the cost is written on the basis of a one-way flight.

The option is available only after making the full payment for the transportation, as well as confirming the booking.

What documents are required?

The flight of children unaccompanied by their parents in S7 airlines requires prior documentation. Here you will need:

• Air ticket.
• Paper (receipt) confirming payment.
• A document confirming the identity of the baby.
• Application for the use of the service of accompanying a child on an airplane. This document is issued at the representative office of the carrier, at the registration desk or at any of the sales offices. It must be signed by the parents. Also, the application must indicate the age, gender, name of the child, flight number, date and time of departure, information about the accompanying and meeting person. An example of a statement is shown below.

• Parental consent issued by a notary. It must be on hand if the child is a citizen of the Russian Federation. The document must indicate the date of departure, as well as the country of arrival.

How is the escort process organized at the airport and on the plane?

The algorithm of actions at the airport of departure is as follows:

• Receiving a passenger at the airport and checking documents.
• Signature of the responsible officer for the adoption of the child.
• Escort from parents to the plane, including the passage of various types of control (border, customs, aviation and others). At the same time, children must independently answer the questions of authorized employees.
• Transfer to the responsible officer of the aircraft crew.

Unaccompanied minors on S7 aircraft receive the following services:

• Supervision by a designated crew member throughout the flight.
• Assistance with accommodation.
• Storage of documents.
• Provision of food and beverages based on the standard diet.
• Assistance in finding a restroom.
• Issuance of napkins, a blanket and a hygienic bag.

Upon arrival of the aircraft,:

• Transfer of the child to an employee who is appointed by the carrier.
• Escort to the arrivals hall, as well as assistance in passing all control zones.
• Transfer to the meeting person indicated in the application.

Accompanying a child to S7 - duties of representatives

Representatives also have certain obligations. They must bring the child 1.5 hours before departure (no later), check in for the flight and check in the luggage. The following is an application for support. You must have a ticket and all necessary papers, including a passport, insurance policies, birth certificate, as well as other documents confirming the possibility of entry and exit.

It is allowed to take a small bag with you on board the aircraft, which can contain warm clothes, a phone, documents, toys and medicines (if necessary).

S7 Airlines is a Siberian airline with a wide domestic network of routes, flights are made to the countries of Europe and Asia. The most modern aircraft fly on flights, and the company itself is a member of the global aviation alliance.

About company

The history of the S7 Airlines brand began 60 years ago in the Novosibirsk region, when an airline called Siberia was founded. The first flights were made from a military airfield, but in 1992 the company became independent organization, and since 2005, flights have been operated under the S7 Airlines brand.
Contacts:
Official website of S7 Airlines: https://www.s7.ru/
Tel.: 8 800 700-0707 (Free within Russia)
+7 495 783-0707 (Moscow)
Vkontakte: https://vk.com/s7airlines
Odnoklassniki: https://ok.ru/s7airlines
Instagram: https://www.instagram.com/s7airlines/
YouTube: https://www.youtube.com/user/S7Group

Company achievements to date:

1. There are 72 aircraft of foreign firms in the asset. One of the most modern aircraft fleets in the country.
2. The airline is a member of the Oneworld global aviation community. Membership in this union means full compliance with all safety and quality standards of flights.
3. It is possible to book and purchase tickets and additional services online.
4. Regular customers of the company under the S7 Priority program can earn miles for each flight and exchange them for bonuses from the air carrier.
5. S7 Airlines is in the top 100 airlines in the world.
6. For 2017, the company has the highest reputation rating among Russian air carriers.
7. In the Russian top employers, S7 Airlines ranks 4th.
8. Since 2004, the company has received many prestigious awards and prizes in the field of transportation, corporate strategy, marketing, loyalty programs, etc.
9. At the end of 2016, S7 Airlines ranked 4th in the European punctuality rating, becoming the best Russian airline due to minimal flight delays.
10. It is part of a large association of S7 airlines, whose services were used by 13.1 million people in 2016.
11. Offices in 30 countries of the world.

You can contact the contact center of the company by calling:

• 8 800 700-0707 (free within Russia);
• +7 495 783-0707 (Moscow);
• +7 495 777-9999 (Moscow).

Bank details:

Russia, 633104, Ob, Mozzherina Avenue, 10, office 201
Novosibirsk region
PJSC Siberia Airlines
TIN 5448100656
Checkpoint 997650001
NOVOSIBIRSK BRANCH OF OJSC ALFA-BANK, NOVOSIBIRSK
BIC 045004774
Account 40702810800150001696
C/C 30101810600000000774

How to check in for a flight online

You cannot register through the site if:

• minor passenger unaccompanied by adults;
• the passenger belongs to a special category of citizens (seriously ill, in need of special equipment or unable to move independently);
• animals are transported;
• luggage space required.

The boarding pass can be received on your phone via SMS or as a PDF file to the e-mail address specified during check-in. It is also possible to print your boarding pass in advance or receive it directly at the airport. To print, simply bring a smartphone with a barcode to the reader in a specially designed kiosk.

At the boarding gate, you can provide both a paper and an electronic copy of the boarding pass.

The registration process itself is simple:

1. Go to the official website of the company and go to the "Check-in for the flight" tab.
2. For identification, the system will require you to enter the number of the ticket or reservation itself (this data can be found in the purchase confirmation).
3. The surname must be entered in Latin without errors. Then it remains to click the "Register" button.
4. Check off your last name and all passengers, if the check-in is for several people, also leave a mark on the selected flight. The system will prompt you to familiarize yourself with the list of items prohibited for transportation, after which you can click "Continue".
5. After the done manipulations, the choice of seats in the aircraft is made automatically by the system. If you need to change them, you will have to pay a certain amount, the amount of which depends on the chosen tariff. S7 Priority members can choose seats without paying a fee.
6. When changing seats on the plane, a detailed layout of the cabin appears. Already occupied places are marked in gray, and those that are still free are marked in white. To select a suitable place, one click of the mouse is enough, after which you need to click "Save and continue." Seats can be changed at any time while online registration is open.
7. The boarding pass must be downloaded in PDF format and sent to your mail or phone. If necessary, you can print the document at the airport terminal or at the check-in counter.
8. WITH boarding pass in paper or in electronic format you need to arrive at the airport in advance so that there is enough time to go through all the necessary formal procedures: baggage check-in, security control, etc.

Available S7 Airlines fares

The airline has four main fares:

• Economy Basic. Suitable for anyone who is used to traveling light. In addition to the flight itself, the fare includes hand luggage up to 10 kg. It is important to note that you cannot choose a place in advance, you will have to pay a service fee, meals for a separate fee. Only passengers with children can reserve a seat in advance free of charge.
• Economy Flexible. The ticket includes baggage (maximum weight 23 kg), not counting the permitted hand luggage. You can choose a seat on the plane at no extra charge, as well as change this parameter without additional fees until the time of departure.
• Business Basic. Flight in business class, maximum baggage weight 32 kg, hand luggage 15 kg. You can change the date of departure or flight by paying a fee. A ticket purchased at this fare is non-refundable. Meals are free.
• Business Flexible. Any changes to the ticket can be made free of charge and refunded at any time. The passenger has the right to carry 2 pieces of baggage with a total weight of 64 kg and 2 pieces of hand baggage of 15 kg each without additional payment. Meals are free.

Nutrition

In Economy tariffs, you can order food for an additional fee, provided:

• the flight lasts from 3 hours;
• payment was made no later than one day before the flight.

For business class passengers, meals are included in the ticket price. From the presented menu you can choose (economy and business class):

• nutrition for babies;
  
• children's menu;
  
  
• vegetarian;
  
  
• Muslim;
  
  
• low in lactose;
  
  
  
• gluten free.
  
  

All sets except the baby set include vegetable salads and a hot dish, bread (except for the gluten-free menu), a sweet dessert and a drink.

The Economy Basic fare does not provide for the carriage of baggage without additional fees, for other passengers the following requirements:

• Economy Flexible. 1st place, weight 23 kg.
• Business Basic. 1st place, weight 32 kg.
• Business Flexible. 2 places, each 32 kg.

In all cases, the maximum allowable amount of baggage per piece must not exceed 203 cm in terms of the sum of height, length and width. If the dimensions are larger, the luggage is transported in the luggage compartment of the aircraft.

What you can carry besides luggage without additional fees:

• ski set (1 pc.);
• snowboard equipment, including the snowboard itself and protective equipment (up to 23 kg in economy and up to 32 kg in business class, sizes are not limited).

Excess allowable weight must be paid for - equipment is transported in this case as oversized baggage according to the tariffs of S7 Airlines. Any baggage and hand luggage is checked in only at the airport, it cannot be done online.

For hand luggage, there are restrictions on weight and size, this is done to ensure that passengers are comfortable and safe in the cabin. Norms for S7 Airlines:

• Economy class - up to 10 kg, maximum dimensions 55x40x20.
• Business class - 2 pieces up to 15 kg each.

You can check the compliance of hand luggage with the allowable parameters in terms of weight and dimensions in the limiter frames at the airport.

S7 Airlines vacancies

At the moment, the airline has vacancies in the following areas:

• administrative staff;
• engineers;
• marketing and advertising;
• teaching;
• ground support;
• information Technology;
• flight personnel;
• finance.

You can see in detail which vacancies are available in your region on the company's website at: https://www.s7.ru/home/about/vacancies/.

flight attendant vacancy

The flight attendant's job duties include serving passengers in the cabin, as well as ensuring their safety. Basic requirements for applicants:

• education not lower than secondary special;
• English from upper intermediate and above;
• good health;
• vision from "-3";
• politeness;
• the ability to get along with people and work in a team;
• stress resistance.

You must have your passport with you at the interview. Training for the position of a flight attendant is carried out at the expense of the company and lasts 2.5 months, and a scholarship is also paid during the study. Other conditions:

• place of work - Pulkovo, Domodedovo;
• employment and social package according to the Labor Code of the Russian Federation;
• additional social package from the airline (benefits for employees, etc.);
  flights throughout Russia and to several dozen countries of the world;
• friendly team.

How to return a ticket

You can cancel the purchase online or by contacting the contact center at the general number 8 800 700-0707 (the call is free in Russia).

You can cancel the purchase of a ticket online on your own, only for flights within the country. In all other cases, you need to contact the S7 Airlines contact center.

If the ticket was purchased not through the site, but at sales offices, the buyer must appear there in person. You must have a passport or other identity card with you.

What you need to know:

• the money will be returned to the account within 20 business (!) days;
• for the return of a ticket in person at the office, you need to pay a fee;
• all actions to return a purchase must be only in accordance with the rules established for each tariff separately.

All additional expenses for the part of the ticket that was not used are refunded in full, except for the conditions of a particular fare.

S7 (s7.ru) is the official website of the S7 Airlines brand, which belongs to Siberia Airlines, which has existed since 1992 and currently has an air fleet of more than 70 Boeing, Airbus and Embraer aircraft. The web resource allows everyone to buy electronic tickets for domestic and international flights S7, as well as take advantage of a number of additional services, including ordering a transfer, booking a hotel room, renting a car, etc.

S7 online services can be ordered not only through the website, but also through the official mobile application carrier called S7 Mobile, which can be downloaded for free from the App Store and Google Play and installed on your tablet or smartphone.

The airline gives its virtual "friends" a lot of exclusive offers, notifies them of new promotions, holds sweepstakes and contests with valuable prizes.

To book flights on the s7.ru website and save money, use our free promotional codes. This is the name of the special discount codes that they represent. These are unique numeric and/or letter combinations that give the right to participate in the air carrier's promotion.

All current C7 promotions with promotional codes are presented on this page of the site. Choose the one that suits the terms and conditions and click on the "Show code" button. The opened combination of letters and numbers must be copied and entered in the field that opens by clicking on the "Add promotional code" link in the ticket order form on s7.ru.

The discount will be automatically applied to the payment amount immediately after clicking on the "Add" button. Did the ticket price change after entering the promo code? Most likely, a mistake was made when entering the discount code or some condition of the promotion was not met. We recommend that you re-read the description of the promotional code on our website and try using it again.

S7 services

On the C7 airline website you can book:

• Electronic tickets for domestic flights departing from Domodedovo Airport in Moscow and Tolmachevo Airport in Novosibirsk.
• E-tickets for regular international flights to the countries of the Middle East, the CIS, South-East Asia, Europe, Asia-Pacific.

The buyer can purchase tickets both one way and round trip. You can choose the appropriate flight class: economy, business, first class.

When booking plane tickets, you can also order a range of additional services, including car rental in another city/country, booking a hotel room, insurance, etc. These services are provided by S7 partners.

Also, the website of the air carrier allows travelers to check in online for flights, follow the schedule of arrivals and departures in real time, and get acquainted with the airline's tariffs. IN personal account S7 loyal customers keep track of the quantity bonus miles under the S7 Priority loyalty program.

We live in the computer age, there are only gadgets around, but paper documents are not getting smaller, and the time is such that everything needs to be done urgently. S7 airline specialists have developed the Flying Envelopes aviation service. Now you can send urgent letters and parcels from one airport to another every day. To do this, you need to conclude an agreement, take a passport and a parcel with you - that's all.

Air delivery of urgent letters, parcels, parcels

Now, in order to send urgent documentation by S7, you do not need to go to the airport, just leave a request on the flying-envelopes.rf website or call 8 495 988-1777, 8-800-700-0707, 8-800-200-0007 and courier The service will deliver the goods to any address.

Within an hour, the courier will pick up the envelope and send it on the next S7 Airlines flight. The service of S7 flying envelopes is paid, 1490 rubles, weighing no more than 5 kilograms.

You can pay by cash, card or online. Currently, this service operates only in Moscow and St. Petersburg, but other airports will be connected in the near future. Very small parcels or letters are rarely accepted for shipment, only urgent ones. It is advised to contact the post office or train conductors, because it is completely unprofitable. The smaller the weight of the cargo, the more expensive it is, and vice versa, the greater the weight, the cheaper it is.

Under an additional agreement, you can send a cargo weighing 1-5 kilograms, and everything else can be issued as an urgent delivery.

What parcels can not be sent

According to the rules of transportation and the Law of the Russian Federation, substances and objects that can harm the health of tourists and the crew are prohibited for transportation. There must be accompanying documents or an inventory with the cargo. Packaging must be secure and paid for by the sender. You definitely need to agree in advance, agree before sending to the airport.