Is it possible to return tickets s7. How to return a non-refundable plane ticket? Rates and conditions

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more complicated and the process itself takes a few minutes, in terms of action from you, but the refund can be stretched, but everything is a little below.

And since my return began electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. An additional window will open for you, which will automatically dial the desired number and connect with the technical support operator.

For those who want to save money on flights, airlines offer so-called non-refundable tickets. They are much cheaper than regular ones. However, if a passenger wants to return such a ticket, change the departure time or reissue the ticket to another person, as a rule, he will either fail, or the seller will make him pay twice. But there are exceptions to every rule...

Passenger purchasing non-refundable ticket must be sure that he will be able to use it. Otherwise, the trip will not take place, and the money will remain with the seller. But there are situations when the airline is obliged to return the money to you.

In what cases can I return a non-refundable ticket?

For reference:

Until April 2014, any air ticket could be returned 24 hours before departure and refunded. Even if the passenger returned the ticket on the day of departure, the airline retained only 25% of the ticket price.

Law changes (Air Code Russian Federation) made it possible to conclude an air transportation agreement between a passenger and a carrier, which provides for a condition on non-refund of the carriage fee upon termination of this agreement at the initiative of the carrier (Article 107 of the Civil Code of the Russian Federation) or the passenger (Article 108 of the Civil Code of the Russian Federation).

A passenger can return a non-refundable ticket and receive money for it in the following cases:

• illness of a passenger or illness of a member of his family, a close relative, who carry out a joint flight with the passenger;
• death of a passenger's family member or close relative;
• non-fulfillment or improper fulfillment by the airline of obligations under the passenger air carriage agreement.

However, in order to return a "non-refundable" ticket on the above grounds, these grounds must be documented.: medical document (certificate), telegram, etc.

Everything according to the law

According to paragraph 2 of Art. 108 of the Air Code of the Russian Federation, the passenger is always refunded the carriage fee paid for air transportation, if we are talking about cases of “passenger forced refusal of air transportation due to illness of a passenger or a member of his family or close relative traveling with him on an aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or close relative, which is documented.

According to paragraph 3 of Art. 108 of the Air Code of the Russian Federation - family members are spouses, parents and children (adoptive parents and adopted children), and close relatives - grandfathers, grandmothers and grandchildren, full and half brothers and sisters.

Important! When buying a ticket from a foreign airline, it is sometimes impossible to refuse a non-refundable ticket and receive money due to illness. In Europe, it is customary to insure your life and health. The money for the canceled flight will be returned to the European passenger in case of his illness by his insurance company.

How to proceed to return the money?

For reference:

The requirement for the return of the carriage fee is presented in the manner prescribed by the rules of the carrier, and the contract for the carriage of passengers by air, the contract for the carriage of goods by air, in accordance with Art. 234 Order of the Ministry of Transport of Russia dated 06/28/2007 N 82 "On approval of the Federal Aviation Rules" General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees".

• Before your flight departs, notify the carrier that you cannot fly. Send a notification email. Or call the hotline and let them know.
• Collect evidence.
• Record the fact of the disease in a medical institution - consult a doctor and get a certificate. Preferably with the signature of the head physician of the medical institution. If illness (death) overtook a relative who was supposed to fly with you, similar documents must be made for him.
• Write a letter to the airline. Explain the situation, demand a refund based on certain circumstances. Attach a certificate, photocopies of air tickets.
• The airline's rules usually specify how long they consider refund requests (for example, up to 30 days). If there is no deadline in the rules, write that you are waiting for a response within 10-14 days.
• Send the appeal by mail, by registered mail with a list of attachments and acknowledgment of receipt. This is necessary so that in the future you do not have to write a claim.
• If you are applying in person, please submit in duplicate. Require that your copy be stamped with incoming correspondence.
• If the appeal remains unanswered, the money was not returned to you, file a lawsuit.

Important! If you purchased non-refundable tickets as part of a tour, ask the travel agency to return both the money for the tickets and the cost of the tour package that includes them.

Deadlines for filing notices and appeals

How to understand that the tariff is non-refundable?

For reference:

Airfare = fare + fees and charges.

1) Tariff is the cost of the flight as set by the airline. The cost of the flight depends on the length of the route, booking class and season.

2) Fees and taxes. Taxes are airport charges for ground handling of aircraft - fuel, insurance and service. Has the price of fuel changed? Consequently, the price of the ticket has also changed.

Tariffs are described in the rules posted on the seller's website. Tariff information is usually provided in English.

phrase Ticket is non-refundable says it's non-refundable. That is, cancellation by a passenger of a trip or failure to appear for boarding without a good reason are not grounds for returning a ticket.

When buying, pay attention to the possibility of canceling or rescheduling a flight - sellers of non-refundable tickets often set rules according to which a fee must be paid for changing the time, departure date or name on the ticket, at a cost comparable to the price of air travel.

The following phrases may also appear in the rules:

1. Changes not permitted - the ticket cannot be exchanged
2. Changes any time charge EUR 100.00- the ticket can be exchanged for an additional fee, for example for 100 euros (the amount depends on the airline).
3. Name change not permitted- You cannot change the name on the ticket.
4. Were fare is non-refundable any time in this case YQ/YR surcharges are also non-refundable.— It is impossible to refund taxes (YQ/YR) if the ticket fare is non-refundable.

• For Russian airlines, these tariffs are usually indicated by words like "Economy", "Standard", "Basic", "Promo".
• Sometimes non-refundable tickets are sold during promotions airlines.

If you are not sure that you can absolutely use a non-refundable ticket, it is better to buy a regular ticket that can be returned.

Attention! You can return some of the money without even having a good reason.

If circumstances arise that require the return of a ticket, it is necessary to take into account its tariff plan, as well as the reason for the incident, place and time. All this determines the next steps. The ticket is refundable in the following situations:

• flight canceled or rescheduled;
• flight route changed;
• there is no place for that class which is indicated in the travel document;
• the plane returned to the airport. For example, if for some reason he was denied landing in the country of destination;
• transportation was not carried out after docking;
• landing at an airport not included in the original itinerary;
• tickets filled out incorrectly;
• sick or dead passenger, or its close .

It should be noted that if the flight is partially made, then the cost of the ticket will be refunded minus the used part.

Dependence on the tariff plan

S7 Airlines has four tariff plans. From what fare the passenger chooses and what class he will fly, the conditions will be determined.

Tariffs Economy Flexible and Economy Basic

Economy Basic assumes that purchased on it is completely non-refundable. Nevertheless, if the passenger did not use travel document, it has the ability to change the date and route of the flight. This is possible subject to payment of the cash collection for the operation. However, if the passenger notified about the changes in advance, then the fee will be 3,000 rubles for flights within Russia and 60 euros for international flights. In cases where the passenger did not show up for the flight and did not inform about it, the fee is paid in the amount of 5,000 rubles or 80 euros, respectively.

In addition, in the purchased tickets, you can change the fare to Economy Flexible and Business Basic, but with the condition of additional payment.

The Economy Flexible fare provides the possibility of departure date, flight number, as well as return without additional fees. However, if the ticket price is higher, then you will need to pay the difference.

The situation does not apply to the circumstances when the passenger did not come to the flight, did not notify in advance and is going to change the date of departure. In this case, you must pay a fee of 5,000 rubles or 80 euros, respectively.

Tariffs Business Flexible and Business Basic

Travel documents of the Business Basic tariff plan are non-refundable. You can't return them and return them. You can change the flight number, departure date, but upon payment of the fee. It is charged in any case. However, if the passenger applied in advance, the fee will be 5,000 euros for a flight within Russia and 80 euros for an international one. In case of delay, it will be necessary to pay 7000 rubles or 110 euros, respectively.

Can I return a non-refundable boarding pass?

S7 Airlines has tickets of the lowest price category, which belong to the Economy Basic and Business Basic tariff plans. It is not possible to return them except in the following situations:

• serious, which is confirmed by a medical certificate;
• death, in which case relatives can apply for a refund.

How to return?

The passenger may refuse in advance, for which he needs to notify the airline. In this case, he can return the money in the amount depending on the time for which he made the refusal:

1. 24 hours or more. The entire amount is to be refunded.
2. Less than 24 hours. The amount of compensation will be 75% of the cost.

Where to apply?

To return, you must take the following steps:

1. If the flight is canceled before check-in, then the official representative puts a mark and certifies it with a stamp.
2. When a flight is canceled after check-in, you need to get ticket coupons from the staff at check-in. Without coupons, the ticket is considered to have been used despite the delay or cancellation of the flight.
3. Write to the official S7 sales office. It contains the details of the passenger, as well as the reason why the flight was cancelled.
4. In cases of illness or death, a medical certificate is provided or death certificate.
5. Get cash. It is carried out on weekdays from 9:00-13:00 in the presence of a passport in the name of the passenger whose ticket is refundable.
6. Provide a notarized power of attorney if the money will be received for the passenger by a third party.

In addition to sales offices, to make a return, you can:

• call airline support;
• fill out an application on the official website in the "My Bookings" tab.

Return periods

Refunds are made within twenty business days. The funds will be returned to the one from which the payment was made.

How can I return a ticket purchased online?

There are two ways to return a ticket issued via the Internet.

IN personal account. This requires:

1. From the official website go to your personal account and select the "My Bookings" service.
2. Active bookings open, you must click on the desired reservation.
3. In the upper right corner, click on the link "Make a refund".
4. Check details and submit a request.

Through the call center:

1. Dial 8-800-700-07-07 (toll free) or call from the official site. At the bottom of the screen there is a section "Contact us", in it you need to select "Call online".
2. When calling, you will need to provide the following information: Full name, date of birth, passport details, first and last 4 digits bank card, transportation route and reservation number.

By clicking on the send button, you consent to the processing of your personal data.

The ability to purchase tickets online saves passengers time. In some situations, it is required to return the ticket. This can happen at the initiative of the client or through the fault of the airline. How to return a ticket for a plane purchased via the Internet at S7 Airlines, we will consider in our article.

About the possibility of returning S7 Airlines tickets

The carrier's air tickets are offered at several rates. The client can get acquainted with the flight schedule and pricing policy on the official website of S7 Airlines.

The return policy differs for different rates.

If the ticket is returnable, then, if necessary, the client can cancel the service order at any time and receive his money:

1. "Business Agile". You can return plane tickets without monetary loss. If the passenger did not have time for his flight, he can use the exchange service and arrange a flight for another date.
2. On the "Business Basic" tariff plan, if you are late for a flight or want to change the day of departure, a commission fee is charged. It will not be possible to return the ticket and refund the money spent.
3. Tariff "Economy Flexible". Ticket refund or change of departure date without fees. If the ticket price for new flight higher than the previous one, the difference must be paid. If a passenger is late for a flight to change the date of departure, a fee is also paid, tickets at this fare are returnable.
4. For the Economy Basic fare, changing the route and date of departure is possible upon payment of the fee. Ticket return and refund are not provided for at this fare.

Depending on the fare, the passenger can determine whether the amount of money will be returned to him in case of voluntary cancellation. When purchasing a ticket, the client needs to weigh all the pros and cons. If circumstances may arise that interfere with the flight, it is better to buy a ticket with the possibility of a refund.

If the priority is the low cost of the flight and the passenger is sure that there will be no obstacles for the flight, you can save money and purchase a non-refundable ticket.

The amount that is reimbursed to the holder of a return ticket will depend on the period of application:

• if not later than 24 hours before the end of registration, the full amount of the ticket is returned to the client. At the same time, the airline will withhold a commission related to the cost of providing the service;
• if less than 24 hours are left before check-in, a 25% commission is withheld, and a fee for the airline's expenses is also charged;
• after the registration is completed, it is impossible to return the ticket.

An involuntary refund of an S7 ticket can be made in the following cases:

• the flight was canceled or the flight was rescheduled;
• the flight route has changed;
• there are no places according to the class;
• passengers landed at an airport not included in the original itinerary.

Important! In the event of a partial flight, the passenger forced return part of the funds for the unused route is reimbursed.

When buying a non-refundable ticket, you can compensate for the amount in case of illness or death of a passenger. Other reasons are not grounds for reimbursement of the cost of the flight.

As a supporting document, the air carrier must be provided with a certificate of illness or sick leave. In the event of the death of a passenger, a close relative can apply to the company, providing all the necessary documents.

Procedure for refunding tickets purchased online

For various reasons, passengers are sometimes required to hand over tickets and cancel the scheduled flight. It is impossible to predict in advance what may become an obstacle to travel or a business trip.

You can return your S7 ticket on the carrier's website. To do this, in your personal account you need to go to the "My bookings" tab and fill out an application. You can return plane tickets via the Internet if not a single flight included in the booking was made.

Another option is to contact the 24/7 customer support at 8-800-700-07-07. The call is free, calls are accepted from all regions of Russia.

When making a call, the operator will request the personal data of the client who applied, the first and last digits of the bank card with which the tickets were paid. The operator needs to tell the reason why you want to cancel the flight.

There is a feedback form on the airline's website. You can apply for a refund through it. The representative of the company will contact the passenger via e-mail. The client can track at what stage of processing his application is.

The money must be returned to the passenger within 20 days from the date of filing the cancellation request. It is this period, according to the law, that is given to the air carrier to fulfill its obligations to return funds. Crediting occurs to the account of the bank card that was used to pay for services.

If the payment was made in miles, then they must be returned to the client's account. The passenger also has the right to issue a refund of additional services - insurance, seat selection, etc.

Will they charge a refund fee?

If the ticket is returned one day before the completion of check-in, the passenger will be refunded the full cost of the ticket. However, a fee related to the costs of the carrier for the sale of tickets is withheld. The size of the additional fee can be found on the "hot line" of the carrier.

If less than a day is left before departure, then you can get only 75% of the amount paid. A passenger who decides to cancel a booking should contact the company as soon as possible and notify them of their intention to cancel services.

You can notify the carrier by phone, via the Internet or at the airport.

Possible difficulties when returning tickets

According to passengers, the return is not always easy. Sometimes clients have to face a number of difficulties.

For example, difficulties arise if a passenger, due to illness, refuses to fly on a non-refundable ticket. The company may refuse to transfer money if the provided sickness certificate is filled out in illegible handwriting. In this case, you will have to contact the medical institution for a new form.

If for some reason the airline refuses to refund the cost of tickets, or the passenger is not satisfied with the terms of the return, you need to carefully study the fare.

If the client is sure that he is right, you can draw up a statement of claim in court and in this order return the money spent.

Most importantly, if you intend to cancel the flight, you must notify the carrier as soon as possible. So you can save on additional costs and avoid disputes with the airline.