Online purchase via the Internet of railway tickets in Belarus. Features of the Belarusian railway Belarusian iron road
It is surprising that in the 21st century, in order to purchase a train ticket, it is easier to call the reservation number (although it is also not easy to get through to 151), book a ticket and stand in a 40-minute queue at the box office that very evening than to buy the coveted a three-click ticket on the Internet. There are much more clicks, and you risk just not going anywhere.
Just recently, I had to spend at least three hours of precious time to buy the coveted train ticket. I tell you how it all happened.
So you go to the Website of the Belarusian Railways, in the tab "Trains of international lines, interregional lines, regional business class lines" (thank you, it has become easy to find recently), enter points A and B of your route, choose a train and ... nothing not happening. The page of the selected train shows free seats, types of carriages, fare. There are back and back buttons.
To buy a ticket, you need to login. I remember that I registered on the site twice already, but why the third time I can’t find the window where to enter my login and password? .. After several minutes of wandering around the page, I find it in the second tab. Registering.
By searching in the mail, I find the login and password that were once sent to me, enter, click next, on the next page I agree with the Rules and features of placing an order, its payment ... and I get to the page where you need to choose a train.
“Only Russian letters and special characters are allowed,” the site warns me when I try to enter the departure station before I can change the language from English to Russian. By the way, he is not friendly with the Belarusian either.
Next, I enter the stations, date, drive in the number of passengers (maximum 4 per operation). Another window opens where I can change the date and/or time of departure and click "continue". On the next page, I choose the type of car and seat from the available ones.
And on the next page they ask me for my full name, passport number and offer to introduce additional requirements for places (for example, indicate a specific place or ask for only the lower one). By the way, which is commendable, the system saves the data of previously entered passengers (for whom it was possible to buy tickets). Long live time saving!
But while I have not a single ticket purchased through the site, I click "continue", I click "continue" again on the "Checking details of the trip" page.
On the "Order Confirmation" page, I can choose a payment system for paying for the order. Internet banking of JSC “ASB Belarusbank” does not suit me, since I plan to pay with an Alfa-Bank card - therefore, I choose the “Settlement” system (AIS ERIP) and click “pay for the order”.
"It is necessary to pay for the order in the Calculation system within 20 minutes," the site warns me. The list of banks falls out.
Literally in 10 minutes I manage to call my bank, find out how to connect Internet banking (well, I didn’t need it before), I connect it. And then I understand that this is not enough - the card needs to be linked to the Self-Service Banking System (SBS). After all, the site of the "piece of iron" writes that the cardholders of my bank are served by SBS Internet banking. On the SBS website, which I select from the list, they require me to login and password. And of course, this is not the same login and password for Alfa-Bank Internet banking!
On the SBS website I read how to connect: I am offered to go to the nearest ATM in order to open access for Internet banking through it. Then get a check with a username and password at an ATM, enter it on the SBS website and "pay for access to the service within a year." For some reason, the partner bank's ATM does not want to give me access. Meanwhile, the BelZhD website sends a letter to the post office stating that "the order for the purchase of tickets has been canceled" (the time allotted for payment has expired).
There are no hopes to buy a ticket for the train, where exactly 6 seats are left. I had to quickly remember all my friends who could buy train tickets through the site. Suddenly they were more fortunate.
A savior has been found. She suggested a payment method through PLATI.TUT.BY, where one of the hundreds of sections is listed as "Payment for railway tickets" (however, I did not find a word about this payment method on the "piece of iron" website).
In the "pay" section, I enter the payment code, pay by card, and then click "Check payment" on the BelZhD website page. And I have the ticket order form in my hands. It is enough to print and ... exchange at the railway ticket office for a normal ticket. Here's an unexpected twist.
In order not to go to the ticket office, it turns out that you can perform electronic registration in your personal account on the site, but, unfortunately, it does not work for all directions - including this is impossible for the Lviv-Minsk train, for which I still managed to buy a ticket. "I CAN'T GET A TICKET AT THE STATION OF DEPARTURE", - appears in the additional information about my order. You will have to go to the cashier with your passport.
In general, it is not without reason that a video with instructions on how to buy tickets is posted on the "piece of iron" website in the "Information for Passengers" section, for which I did not have enough time. And now let's calculate how many actions I had to perform in order to buy a single ticket ...
As you, dear and respected readers, may have noticed from my previous posts, not so long ago (a month ago) I returned from a trip to our northern neighbor, the Republic of Belarus. About cities, their appearance, sights, etc. I told. And now I would like to tell you about an integral part and one of the integral symbols of any civilized state - about the Belarusian railway, especially about the passenger transportation system.
Although the Belarusian Railway (hereinafter - BCH, short for official name BZD-Belarusian Chygunka) some 25 years ago was part of the same huge railway transport system as the railways of Ukraine (hereinafter UZ, short for the official name Ukrzaliznytsya), during this period a lot of differences formed between them, about which, basically, and will be discussed. So, the first and most important difference lies in the classification of rail transportation. In the open spaces of UZ, a more soviet "system of dividing trains into suburban, night passenger (fast, passenger and express) and daytime passenger (Intercity, regional express and regional train), of which only such a concept as a daytime passenger train appeared during independence. "In Soviet times, trains of this format ran like local ones. In Belarus, during independence, the train classification system has changed dramatically, becoming more modern and European. Former suburban trains changed their name to trains of regional economy class lines, passenger trains began to be divided into trains of interregional economy class lines, business class and international lines. Also, such concepts as trains of urban and commercial lines appeared. Each of these subspecies of trains began to have their own markings and colors, the symbols of these subspecies were the types of flowers growing on the territory of Belarus 
Now let's move on to such an important factor as the quality of service and service at stations, stations and inside trains. In this regard, the important advantages of BC in relation to UZ are a much higher degree of modernization of the country's main stations (interactive electronic scoreboards, better and more modern finishing of cash registers halls and waiting rooms), the lack of division into suburban, intercity and international ticket offices, the ability to buy a train ticket using a payment card of international systems, the presence of self-service ticket machines at major stations (however, only the owner of a national payment system card can buy a ticket in such a machine , Belkart", on which I managed to get burned once.) In the photo below is the waiting room and the ticket office of one of these modernized train stations, the train station of Grodno station.
Most of the largest Ukrainian railway stations, reconstructed during the 2000s and 2010s, although they do not look like after a nuclear war, are clearly not up to the level of modern ones. Let's just say that such a reconstruction could be considered ideal in the 70s and 80s last century, but not now
Another important factor in rail transportation is the frequency of trains. In this regard, the BC is also significantly ahead of the UZ trains, they run with the Soviet frequency, there are a large number of direct cars, since Soviet times, not on a single branch, not counting some sections on the border with other states, movement has not been cancelled.
The third factor by which UZ and BC can be compared is the state of the rolling stock. It is also worth noting the advantage of BC - most of the rolling stock on interregional and international lines is either new or from KVRN. It was a shock for me to see a modern car with a vacuum toilet and an electronic scoreboard, following in general mode in a regular train. The rolling stock of regional business class lines and city lines consists entirely of modern Swiss-made trains, the so-called Stadler Flirt. By the way, these trains have recently been produced on
territory of Belarus, in the suburbs of Minsk Fanipol
On regional economy class lines, like our suburban ones, mostly good old electric or diesel trains manufactured by the Riga Carriage Works, although there are also newer examples, such as DP1 (620M) or modernized DR1B 
But we also have such instances, so 
what can we say that in terms of suburban MVPS, UZ is approximately on the same level as the warhead. Although this statement is debatable, because the Belarusian rolling stock is much better cared for than the Ukrainian one. The photo below is a typical electric train "of the only depot serving Belarusian electric trains-Minsk TC-9 
Tariffs are another factor by which our railways can be compared. It can be said with confidence that in Belarus they are quite cheap, more expensive than in Ukraine, but quite adequate to the incomes of the local population. you will pay 16800 Belarusian rubles (UAH 21.84, RUB 60.66) while in Ukraine (in the open spaces, for example, Lviv railway) will cost 15 hryvnia (11,538 Belarusian rubles, 41.6 rubles).
So, it is logical that after discussing all the advantages of the Belarusian Railway, you can safely move on to its disadvantages. The first and most important of them is the high degree of negligence of the employees of the controlling link, there may not be controllers or conductors on the evening train to Minsk. And they can simply sit in the car and never go to check or sell tickets during the whole trip. None of the Belarusian stations is closed, none of them has such a thing as platform control of passengers. Also, not a very pleasant fact is the absence of glasses in cup holders in most cars and the absence of many types of social benefits in a state that declares itself social.
But in general terms, we can say with confidence that the warhead is still constantly progressing, it has a more or less bright present and a good and understandable future, which, alas, cannot be said about the native UZ.
If there is an email service check-in for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, issuance of boarding passes at ticket offices and self-service terminals is not made less than 1 hour before the departure of the train from the starting station of the route.
Making cashless electronic tickets for the travel of children under the age of 5 without occupying a separate seat, accompanied by adults from stations located on the territory of Ukraine, not produced on site.. ATTENTION! From March 1, 2015, the passport of a citizen of the Russian Federation and a birth certificate are not valid for entry, transit, stay and movement on the territory of Ukraine, a passport is required.
If the ER has not been passed or is impossible, then it is necessary to obtain a boarding pass on the form at ticket offices or self-service terminals of Russian Railways ONLY in the territory Russian Federation .
Dear passengers! Before traveling on an international route, we ask you to carefully study the passport and administrative (including visa) and customs regulations both for themselves and for their hand luggage and luggage. The carrier is not entitled to control compliance with these rules and is not responsible for non-compliance with these rules by passengers. For getting detailed information about the procedure for crossing the borders of the Russian Federation and foreign states, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of passage located on the train route.
Seat selection is temporarily unavailable for trains between Finland and Russia when issuing an e-ticket from Finland.
If you do not see any trains, uncheck "Only with tickets" and click the "Schedule" button.
To see the cost of the trip, you must select one of the proposed train options, then specify the car and place, and enter the passenger's personal data. After that, the ticket price and other additional data will be displayed.
Buying e-tickets for suburban trains without specifying seats is currently only possible on trains following the routes of the Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imeretinsky resort - Sochi Airport - Lazarevskaya.
- from settlements of Crimea from 4 to 24 hours;
- V settlements Crimea from 30 minutes to 24 hours.
Issuance of "single tickets" to the Crimea and back is carried out at the next transfer time from train to bus:
- from settlements of Crimea from 4 to 24 hours;
- to the settlements of Crimea from 30 minutes to 24 hours.
On trains marked with the "Excellent payment" icon, a deferred payment service is available
If a price range is indicated for the selected car, then the cost varies depending on the type of seat (upper side - upper - lower), and for the Lux and SV cars of the Strizh train - depending on the number of passengers in the compartment (1 or 2).
The fare on Sapsan trains, on Lastochka trains of the 700th numbering of the DOSS carrier (OJSC Russian Railways), as well as on trains with the DC sign, changes automatically depending on demand and departure date and is not a public offer.
Information on the application of special tariffs (Senior, Junior, road map) .
Before issuing travel documents at the stage of filling in the data, make sure that you have selected the required tariff plan!
At the step "Passenger data and payment", the seat is reserved and the actual fare is displayed.
Using this service, you can make a reservation of seats on passenger trains, both in domestic and international (CIS and Baltic countries) messages, with subsequent issuance of travel documents (tickets) at sales points (ticket offices) of the Belarusian Railway in person. Reservation of seats is carried out from 60 to 1 day before the departure of the train, according to the established deadlines for the preliminary sale of travel documents (tickets) for the requested train.
When filling out the order form, be careful: correctly indicate the data about the passenger (last name, first name, patronymic). The key details of the application for determining the route are the station of departure and the station of destination, the train number is an obligatory specifying requisite of the option to follow this route.
The cost of the service for booking is 25 kopecks. for each seat booked.
Up to four places are issued in one order.
Orders are accepted in direct and direct communication. If you need to place an order with a transfer along the route, then you need to send two or more orders, depending on the number of transfers.
To purchase a travel document (ticket), you or your authorized representative must appear at the ticket office to issue travel documents at any time convenient for you before the expiration date of your order specified in the notification. The validity of the order, as a rule, is 2 days (including the day of booking). When booking a day before the departure of the train, the order is made according to the period specified in the notification. When booking on the current day of train departure, the order is terminated 2 hours before its departure, regardless of the date of application.
To ensure that the client is notified about the results of order processing, an on-line polling of the status of the application is implemented using the “Your order” tab.
Addresses, opening hours of points of sale of travel documents can be found at the link.
Applications are considered in the order they are received by the Contact Center of the Belarusian Railways.
Rules for ordering tickets.
You can order a service for booking seats, which is carried out from 60 days to 1 day before the departure of the train, according to the established deadlines for the preliminary sale of travel documents (tickets) for the requested train.
Applications are processed around the clock, as a result of which you will receive an Order Notification to the e-mail specified in your application. The notification will contain the conditions for issuing travel documents.
Passage registration must be carried out within the time specified in the Notice, otherwise the seats will be sold in the order of free sale.
Issuance of travel documents in international railway traffic to the CIS and Baltic states is carried out on the basis of information about the document,
identification of the passenger (children under the age of 14 - birth certificates). When applying for a concessionary fare, you must submit the original document entitling you to the concession.
Please note that travel documents are issued only for the persons specified in the application.
Please note that the issuance of travel documents (tickets) for group applications is carried out in accordance with the Procedure for organizing the transportation of organized groups of passengers by trains of regional, interregional and international lines on the Belarusian Railway, available at the link.
By choosing the following operation, you confirm your agreement with the specified conditions.
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08-12.12.2017 2. Register on the site by entering necessary information for the user of the system. 3. Confirm your registration data by clicking on the link in the letter sent to your email address. 4. Sign in. 5. Familiarize yourself with the Rules and features of placing an order, paying for it, issuing and reissuing a travel document (ticket), returning an unused travel document (ticket) ordered via the Internet. 6. Confirm that got acquainted with the rules and features of ordering. 7. Select the route, travel date, number of tickets. 8. Choose the train that suits you best. 9. Select the car number and seat. 10.Enter the passenger details. 11.Check your order. 12. Confirm the order and choose the payment system. Don't forget to check the box "Perform electronic registration for the train". You can pay using:
13.Upon successful payment of the order, a letter with a 14-digit order number will be sent to your e-mail address where you can get travel documents(tickets) at the box office of the Belarusian Railway. To avoid misunderstandings, track the status of your order and check the 14-digit order number in the "My Account" section. The BZD management says: "A passenger who has used the electronic check-in service must present to the conductor of the car an identity document, the details of which are indicated in the electronic travel document, and when the passenger is traveling from Vilnius, also an order form printed on paper." But in order to avoid misunderstanding, it is desirableprint the order form or be sure to remember the order number. Electronic check-in is carried out at any other time in your personal account, but no later than 1 hour before the departure of the train from the starting station, simultaneously for all passengers specified in the order. It is mandatory to check the presence of the sign of electronic registration in the section " Personal Area". In the absence of a mark on electronic registration, you need to issue a travel document at the ticket office. 14. If you have any questions, you can watch the video of the Belarusian Railway "Video demonstration of buying tickets with electronic registration." Attention! It is impossible to reissue and return a travel document on the website http://poezd.rw.by. Return of an unused electronic travel document with electronic registration is made only after its registration on the form of strict reporting at least one hour before the departure of the train from the starting station of the train route at the ticket office of the Belarusian Railways in the territory of the Republic of Belarus. To issue a ticket (if it is necessary to return it), you must present the order number and an identity document at the box office. Any citizen can issue a travel document with his identity document. To return and issue a travel document, you can contact any ticket office of the Belarusian Railways, equipped with the "Express" system, regardless of the route in which the travel document was purchased. Refunds for unused travel documents issued via the Internet, at a ticket office equipped with a POS-terminal, carried out only on a bank payment card. Note: Reasons for refusal to pay may include: 1. There are not enough funds on the card. |