Is it possible to exchange the ticket for another flight. In what cases can I return or change the purchased plane ticket. Activities at the airport immediately after purchase
However, there are a number of cases when a return is considered involuntary, and after confirming the reasons for the return, we will refund your money. The return is considered involuntary in the event of:
- cancellation or delay of the flight indicated on the ticket,
- changes by the airline route of transportation,
- non-scheduled flight,
- failed departure of the passenger due to the inability to provide him with a seat on the flight and the date indicated on the ticket,
- the failed transportation of a passenger caused by the delay of the passenger at the airport due to the duration of his inspection, if during the inspection of baggage or personal inspection of the passenger no substances and items prohibited for transportation were found,
- incorrect issuance of the ticket by the carrier or its authorized agent,
- sudden illness of a passenger, or illness or death of a member of his family traveling with him on an aircraft, which is confirmed by medical documents. A refund may be recognized as forced if the illness was sudden and continued on the day of departure, provided that the carrier is notified of this before the check-in time of passengers for the flight indicated on the ticket. These circumstances must be confirmed by a certificate of incapacity for work or other authentic medical document issued by an appropriately licensed medical institution.
Ticket exchange
Voluntary change of the contract of air carriage is not allowed except for the following changes:
Changing the name (surname) of the passenger no later than 4 (four) hours before the departure time of the flight according to the schedule specified in the ticket, is possible through or through the call center of the airline, and not less than 40 (forty) minutes before the departure time of the flight according to the schedule - through the airport ticket office. For making changes to the passenger air carriage agreement related to the change of first name (surname), an additional fee is charged in the manner and amount stipulated by the terms of the applicable fare.
The date, time of the flight and/or route can be changed for an additional fee no later than 48 (forty eight) hours before the scheduled flight departure time through the airline's call center or on the website.
If the amount of the new fare exceeds the amount of the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
An additional service can be ordered by a passenger no later than 4 (four) hours before the scheduled flight departure time specified in the ticket through or through the call center of the airline, and not less than 40 (forty) minutes before the scheduled flight departure time — through the airport ticket office. For making changes to the passenger air carriage agreement related to the order by the passenger of an additional service, an additional fee is charged in the manner and amount stipulated by the terms of the applicable fare.
The amount of the fee for changing the date of departure and / or route is 5,000 rubles per 1 passenger per 1 segment.
The fee for changing the name of a passenger in a booking is RUB 5,000 per passenger.
If you need to reissue your ticket for a different date or time, contact the place where you bought it (for example, the airline, travel agency or ticket office) as soon as possible. Sometimes you can reissue a ticket by phone or via the Internet, and sometimes they don’t even require money for it.
When you exchange or return tickets, the airline may not give you all the money. Moreover, not every ticket can be exchanged or returned. This is especially true for cheap ones, for example, those bought on a promotional basis. Tickets of more expensive or higher class are easier to exchange, and the fines are less. Before buying, you should carefully read the terms and conditions of return. If you are not completely sure that you will fly on this particular day, choose tickets with more flexible terms exchange.
In some cases, changing a ticket can be more expensive than returning or buying a new one. So compare all the options before making your final decision.
Airlines consider all cases of return and exchange of tickets individually. If you fall ill or you were not given a visa, the airline may ask you to bring a certificate or document from the consulate accordingly. Whether or not you will be fined depends on the policy of the airline.
How to recover a lost ticket
By law, the airline must restore tickets without any problems. If you have lost your ticket, please contact the airline support service.
What is the refund for a returned ticket
The possibility of a ticket refund and the amount of compensation depends on the fare and its conditions, as well as on why you decided to return the ticket. By law, when returning a ticket no later than one day before departure, the passenger receives back all the money, except for the service fee.
Can I get a refund if the plane has already taken off?
If you missed the plane, in most cases the money will not be returned to you or will be returned, but minus a large fine. Therefore, if you are late, inform the airline as soon as possible: maybe you will have time to return the ticket before departure and get at least part of the amount back.
Some airlines consider a missed check-in as being late for a flight. And even if there is time left before departure, but registration has already ended, you may not be returned anything. There are other airlines that meet the needs of passengers and refund part of the cost of an unused ticket, even if the person did not arrive at the airport at all.
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As a general rule, the more expensive the ticket, the more likely it is to be returned. But since airlines are not required by law to return money if a passenger misses a plane, each of them acts in its own way.
How to change a plane ticket for another date
Usually, tourists plan the date of the flight in advance. By booking hotel rooms in advance, as well as buying plane tickets, you can significantly save the family budget. Travelers who have taken care of their vacation for several months are calmly preparing for the upcoming vacation and do not worry about the lack of rooms in the chosen hotel or the inability to buy an air ticket on the appointed date.
But unpredictable situations can shift the upcoming vacation for a few days or weeks. Buying plane tickets is an expensive pleasure, and if you completely refuse to travel, you will get a huge loss of money. Therefore, tourists tend to reschedule their flight to another day. Not all aircraft passengers are aware of the possibility to exchange travel documents with minimal financial losses.
First Need Actions
In order to safely change a plane ticket for another date, you must act without panic and promptly. To do this, you can arrive at the airport or perform the necessary actions via the Internet or by phone.
To do this, you must prepare the following documents:
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- Passport of a citizen of the Russian Federation or a foreign passport (depending on the destination);
- Purchased air ticket (in electronic or paper version).
- To exchange an e-ticket, you need Internet access from a mobile or stationary device;
- If you are the owner of an ordinary paper plane ticket, you can call or contact the air carrier's office in person.
You can change your departure date with any airline. But for this you will need to pay a set amount, and its amount depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.
Activities at the airport immediately after purchase
If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange process will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.
Buying electronic plane tickets
Buying a ticket online is easy and cost-effective. You will not waste time on the road to the airport or ticket office to purchase a travel document for an airplane. Online it is possible to search for promotional air tickets, the cost of which can be reduced by 2 times. If after purchasing electronic ticket, you need to change the date of departure, you must visit the seller's website again.
The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the rules for returning and exchanging an electronic document in advance before paying.
It is usually easy to change your departure date online. You need to find a special form in which all required fields are filled. Enter your personal and passport data correctly so as not to waste time correcting mistakes. Be sure to indicate the contact phone number by which the service staff will contact you.
The amount of the penalty for changing the date of departure will depend on several factors. But the difference between the date of departure and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the amount of the fine. But in certain situations, airlines meet passengers halfway and change the date of departure at no additional charge. These situations do not depend on the person.
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- death of a close relative;
- serious illness of the passenger;
- replacement of the aircraft class with a more expensive one;
- flight cancellation due to the fault of the air carrier or due to bad weather.
If you are unable to travel by air for the first two reasons, documentary evidence is required in the form of a death certificate from a relative or a certificate from a hospital or clinic.
Can I transfer the ticket to another person?
A situation may occur when the passenger for whom the ticket is issued cannot make an air flight, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without paying additional fees.
An air ticket refers to official documents confirming a transaction between a company and an individual. Therefore, you will not be able to give your ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.
Remember that the less you paid for a passenger seat on board the aircraft, the more difficult it will be to exchange or return. Air carriers do not want to look for a replacement for a passenger who is going to fly in economy class with a minimum of service. Therefore, sometimes the penalty for changing the date of departure can be more than what you paid for booking a seat on the plane.
You cannot exchange your ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.
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How to exchange a ticket
Air tickets are exchanged strictly in accordance with the fare rules of the airlines.
You can only exchange a ticket for a flight of the same airline that you selected when purchasing the ticket and only for the same passenger for whom it was purchased.
Be careful, some tariff rules voluntary exchange is prohibited.
How to change a plane ticket?
You can send an application for the exchange of an air ticket by performing one of three actions to choose from:
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By calling on the phone. You will need to give the booking number, order number or phone number specified when placing the order;
By sending an email or. The letter will need to indicate the number of the reservation, order or phone number specified when placing the order. Be sure to write the desired dates and flights;
By sending an application from your personal account, by clicking the "Details" button next to the order that needs to be changed. Follow the link at the bottom of the opened page "Refund or change of air tickets". Write your desired dates and flights.
To confirm the exchange, the consent of the customer is required. You can confirm your consent either from the phone number or from the email address specified in the order.
It is better to change the ticket in advance - the seats on the plane can be sorted out. In addition, the amount of the surcharge depends on the availability of seats.
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When performing an exchange operation, in addition to the airline's fee, an additional service fee is charged, the amount of which can be clarified with the operator. As a rule, the less time before departure, the greater the fine of the airline. It is better to make an exchange more than 48 hours before departure on a ticket.
Payment for the exchange will need to be made within 1-2 hours by bank card via the Internet. After manual payment by the operator, an exchange will be issued and a new itinerary receipt will be sent.
How to exchange plane tickets if you want to change airlines?
Our schedule is extremely easy to install and convenient for your users.
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How can I exchange tickets?
A long-distance flight is usually planned in advance, but sometimes circumstances force you to replace the purchased ticket by making adjustments to it.
You will learn how the process of reissuing a reservation in case of a change in the date or time of departure, route or name of the passenger, you will learn in this article.
Can tickets be exchanged for another date?
Flight tickets can be either refundable or non-refundable. In the latter case, it is impossible to return such a ticket with the receipt of the money spent.
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In most cases, carrier companies allow an exchange, however, upon payment of a certain fee, the amount of which depends on the rates of a particular company and the fare paid.
You can find out information on whether it is possible to exchange tickets on the official website of the carrier. It is recommended that you read the exchange and return policy before making a purchase.
How to exchange another date?
Re-issuance is necessarily accompanied by an additional payment of a service fee, the amount of which depends on the rates of a particular carrier.
It is reasonable to exchange a ticket if its cost is significantly higher than the given data change fee. You can change not only the date of departure, but also the time of departure of the flight or its route.
If your air ticket cost less, it is more expedient to return it and issue a new one.
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Below are the ways how you can exchange tickets:
- through the ticket office;
- with the help of a call center;
- through a personal account on the official website of the carrier;
- through intermediary companies.
It should be noted that usually the exchange is allowed two days before the scheduled departure of the aircraft. If you contact the company later, the reissuance of tickets will be denied.
The procedure for reissuing tickets through the ticket office
You just need to contact the sales office with your own passport and air ticket. An employee of the company will independently reissue a ticket for the date you need, if the carrier has flights for that day.
The service is provided after payment of service fees. In some cases, you may be required to pay a surcharge for upgrading the fare class.
Reissuing tickets using the call center
Similarly, tickets are exchanged through the carrier's support service. After contacting the employee, you will need to tell him your passport details and the desired date of departure.
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Exchange of tickets through a personal account on the carrier's website
You can also change the date of departure or other data through your personal account on the airline's website. It is enough to log in and find the section regarding the return and exchange of tickets.
As soon as the system finds your booking, you can make the changes you need.
Exchange of tickets through intermediaries
There are many websites that provide users with flight information. various airlines. If you made an order on such a website, you can exchange a ticket using your personal account or by calling the support service.
Can I change my ticket for another person?
The internal policy of most airlines prohibits the reissuance of an air ticket to another person. Formally, a ticket (electronic or issued at the carrier's office) is an agreement concluded between a citizen and a legal entity.
To reissue a ticket in such a situation, the passenger will have to:
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- hand it over at the ticket office where it was purchased, or at the counter of the carrier's representative at the airport;
- issue this ticket to another person.
Usually, the return or return of tickets involves the payment of an appropriate fine, the amount of which depends on the rates of a particular company.
Exchange procedure
It is enough for a citizen to have a passport with him. The refund of the amount of money paid for the ticket is carried out within a few days or weeks.
The Pobeda budget carrier company also provides a convenient service for reissuing a purchased plane ticket to another person. It should be noted that this service is paid - rubles for changing the name of the passenger.
At the same time, you need to contact the call center at least 4 hours before the scheduled departure of the aircraft or 40 minutes if the exchange is carried out through the ticket office.
How to exchange an e-ticket for a plane?
After paying for a ticket issued through the official website of the airline, information about the passenger and the seat booked by him is entered into the appropriate database.
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An electronic ticket is also an official document, so it can be exchanged in any way convenient for you.
Do I need a replacement if I replaced my passport?
When booking a seat on an airplane, a citizen must indicate their current passport data - last name, first name, patronymic, date of birth and citizenship.
If any changes have been made to the passport (for example, due to marriage and a change of surname), adjustments should also be made to the ticket. Otherwise, check-in for the flight will be denied.
The process of making changes to the ticket is similar to that described above. It is worth considering that some carrier companies prohibit reissuing an air ticket to another name.
Have you booked an old passport with an expired date? If the document is not replaced with a new one, and the updated passport data is not handed over to the carrier in a timely manner, the citizen will be denied a flight.
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Find out how to solve your particular problem - call right now:
How to exchange or return a ticket
If your plans suddenly change, you can return or exchange an air ticket purchased via the Internet. But please note that the possibility of returning and / or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.
Ways of issuing a refund and / or exchange of an air ticket
There are three ways to issue a refund and / or exchange of a ticket:
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1. Via email
Please note that the return or exchange of the ticket is carried out only after repeated written confirmation of this operation. To do this, you will receive a corresponding letter from the email address indicated during booking, to which you will need to respond.
2. Through the airline
Special offers for air tickets
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Our own guide to buying tickets, air travel and travel in general. With love, for you
- Cashless
You are redirected to the page of your bank to enter a password confirming the operation, usually sent by the bank via SMS to the phone linked to the card
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How to exchange a ticket
If you want to change your flight dates or travel itinerary, you first need to find out if your ticket allows you to make any changes. Not every ticket can be exchanged. There are certain restrictions depending on the fare rules.
Fare Rules
Information on whether it is possible to exchange an air ticket is available in your personal account on the OZON.travel website in the "Personal Account" section. Click on the order number, in a new window with detailed information about the order, click on the link "Terms of application of the tariff".
Depending on which global booking system your airline stores information about seats, fare rules will be in Russian or English.
If the information about the ticket fare is in English, find the CHANGES subheading, under which there will be a text about the rules for changing the ticket. The line CHANGES ARE NOT PERMITTED means that changes are not allowed and in this case it is impossible to change flight dates. If under the word CHANGES there is the phrase CHARGE EUR 30.00, the departure on such a ticket can be rescheduled for another date with a fine of 30 euros per passenger (it is also possible that a fine is charged for changing the dates of each flight in the itinerary if it includes several flights).
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However, this does not mean that losses will be limited to 30 euros. According to airline rules, minimal losses You can change your ticket only if there are seats available for the new desired dates at the same fare as the first ticket. For example, in economy class there can be about ten fares. In the event that there are no more seats at the original fare, you will have to pay the difference in price to a more expensive fare.
If you want to change your travel itinerary, pay attention to the word REROUTING in the fare rules. As a general rule, if a re-routing is allowed, then it is only possible within the route network of the same airline and, most often, within one part of the world (for example, Europe).
It is worth remembering that if there are several flights by different airlines in one ticket or used different rates, then, as a rule, the most stringent rules apply to the entire ticket.
Ticket exchange request
To find out how much it will cost to exchange a ticket, send a request through your Personal Account - next to the number of the order you are interested in, click on the "Return and exchange" button, select the "request for exchange" option and complete the request following the instructions of the system. Based on the application, the specialist of our company will calculate the exact cost. Applications are processed daily from 09:00 to 18:00 Moscow time. We remind you that you can change the date of the trip (if the fare rules allow it) both in our company and in the representative office of the airline. In case of an urgent need to change the dates of the trip after 18:00 on the eve of departure, we recommend that you contact the airline's office at the airport.
The minimum term for consideration of an urgent request for an exchange is 4 hours.
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Information about the possibility of exchange and calculation of the cost is provided only by e-mail.
If you agree to the exchange of the ticket at the specified cost, you will need to pay for the Personal account check. after payment, the exchange will be made. If the amount does not suit you - just do not pay the bill, your order will remain unchanged and you can use it.
Lena Iskhakova's blog
How to wave to rest (and not only with your hand)
Lena Iskhakova's blog
How to change a plane ticket: for another day or person
Hello dear travel lovers! I'm sure many of you don't like changing your plans. Me too. But, unfortunately, anything can happen. It happens that you are simply forced to postpone a long-awaited trip, and then the question “how to change a plane ticket?” becomes a priority.
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Let's try to figure this out together today.
If you bought your ticket online
First you need to contact the support service of the site where you booked / bought the ticket.
Here you need to understand that the site on which you searched for tickets and the site on which you made a purchase are usually 2 different things. You need to contact exactly the site where you bought the ticket, that is, paid for the purchase.
Let's take a look at a specific example. There is a large ticket search engine aviasales.ru, but it only helps to find a good offer. If you click the Buy button on it, it will take you to its partner's website, where you will make your purchase. So, you need to contact the support service of the site where you paid for the purchase.
You can find out the name of the site from the itinerary receipt that you should have received by e-mail.
Now it remains to find a website on the Internet, find a support phone number or a contact form for communication and find out how you can change your air ticket. You will not find more accurate information on your ticket anywhere, unfortunately. Since the possibility of exchanging an air ticket depends on several factors, which I will discuss below.
If you bought a ticket at the box office
If you bought a ticket at the box office, for all questions you need to contact it there. Please call for details before you go.
What documents are needed for the exchange
In order to change a ticket at the airport ticket office, you must have:
- passport (citizen of the Russian Federation or foreign)
- itinerary receipt or other documents confirming the purchase
- money to pay fines
Do I need to change the ticket if I changed my passport
If you have changed your passport, you should also make adjustments to your air ticket.
Is it possible to change the ticket for another person
An air ticket is an official document, an agreement between a certain person and an airline. Therefore, most often it cannot simply be transferred to another person (the Pobeda company is an exception, see below). If you want another person to fly instead of you, you need to come with your friend to the box office, return your ticket, and the other person must buy the ticket again.
Whether this can be done via the Internet, I can’t tell you for sure, but I think it’s quite possible.
At the same time, you must understand that in this case there will be no mutual settlements. That is, you hand over the ticket and wait for the receipt of your money in the prescribed manner. And your friend, who will fly instead of you, buys a ticket again.
Whether you can change your ticket depends on the following factors:
1. Departure dates
The more time you have before the day of the flight, the more likely it is that the replacement will take place with the least moral and material losses. And accordingly, on the contrary, the closer hour X is, the less this probability is.
2. Tariff
The cheaper the airfare, the more difficult it is to exchange. Special offers at a discount, on special conditions, do not exchange at all. Some tariffs involve an exchange / refund, but money will be deducted from you as a penalty. As a rule, there are no problems if you are the owner of an expensive ticket.
Attention: you can change the ticket for another date only with the same airfare, subject to availability, or for a more expensive one. You can not change the ticket "more expensive" to "cheaper".
If your itinerary involves the use of different classes of service en route, then in the case of an exchange, fare rules with more restrictions apply.
4. Air carrier
You can only change a ticket for a different number with the same carrier.
The rules for the exchange / return of tickets for airlines sharing the same aircraft may differ.
Business and premium class passengers can exchange their tickets at no extra charge.
Economy class travelers will have to spend money in this case. The fee will depend on the flight. International - you will have to pay more, domestic - less.
The company has been practicing so-called "non-refundable tickets" (since June 2014). Return of such documents is not possible. Changing the conditions of carriage for an international flight will cost you 150 euros, for a domestic flight - 7,000 rubles.
Changes can be made by phone or at the service center. If you are a business or premium class air passenger, then you can change your ticket to another number for free. Economy class tickets change only for a fee. The cost depends on the plan you have chosen.
If your ticket was purchased as part of a tour, then only a travel agency can change the day of the flight.
Day / time / route / passenger name (!) can be adjusted for an additional fee. The pleasure of changing the day or the direction of the flight will cost you 2000 rubles. Changing the passenger's name will cost more - 4000 rubles.
All adjustments can be made no later than 4 hours in the call center, and no less than 40 minutes, but already at the airport ticket office.
That's all for me. I really hope that the article was useful in solving the inconvenience that has arisen. And I wish you successful flights. Bye-bye everyone!
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Blog of Elena Iskhakova
Blog of Elena Iskhakova
Aeroflot passengers can exchange tickets for another date or flight under certain conditions, which depends on the tariff plan. In the article, we will tell you in detail how to change an Aeroflot airline ticket for a different time and day, how to change a flight and class of service, how much you will have to pay, and whether it is possible to exchange a non-refundable ticket.
Aeroflot ticket exchange rules
According to the rules of the air carrier, passengers traveling on the Business Premium fare, which includes a privileged range of services, can exchange a ticket for another flight for free, change the date or time of departure. When returning / exchanging an air ticket, the company does not withhold interest for various fees and does not impose penalties for payment.
Such privileges do not have an expiration date, that is, a passenger can do both before the departure of the flight and after the departure of the aircraft, for example, if the boarding is late.
The owners of an air ticket purchased at the Business Optimum fare can also exchange/refund the ticket, but for a certain fee. The cost of the service depends on the direction and specific changes. For example, for changing the route between foreign countries, you will have to pay about 70 USD.
More difficulties or financial losses occur for ticket holders. Some fares do not provide for the use of the service for changing the date, time of departure or direction. Otherwise, the passenger will have to pay a decent extra for the exchange service or making changes to the current ticket.
For another time and date
Aeroflot air carrier provides a service for making changes to the date or time of departure by replacing a previously issued ticket with a new document. The conditions for the exchange are ambiguous and depend on various factors: the reason for the exchange (forced or voluntary), the direction of the flight, and the chosen fare.
Tickets can be replaced for another date and time at the company's call center, by calling the hotline, or on the Aeroflot website in the special section "Air ticket exchange/refund".
Step-by-step instruction:
- in the "My bookings" section, enter the code and surname of the passenger for whom the ticket was issued;
- press the "Search" button, after which a new window will appear on the screen with detailed information about the booking and instructions for possible actions to return / exchange the ticket, taking into account the features;
- then the passenger makes the necessary adjustments, makes an additional payment (if provided by the fare) and clicks "Save".
If the user has any difficulties or questions when making changes, he can always call the hotline number at the Aeroflot call center.
On another flight
Passengers can also exchange their ticket for another flight. The cost of this service depends on the direction and tariff plan.
You can exchange your ticket at the call center of the carrier. This operation can also be performed independently on the airline's website in a special section "exchange/refund of air tickets".
Reissue a ticket for another person
It is not allowed to reissue a previously purchased ticket in the name of another person at Aeroflot Airlines. This rule also applies to other well-known carriers of the Russian Federation.
If for some reason a passenger cannot fly on a booked flight, he can use the ticket refund service. The same document can be immediately issued to another person.
Aeroflot tickets are returned at the company's call center or at another sales office where the document was booked. The passenger must provide a passport and ticket details. An employee of the airline will quickly issue a refund, but the funds spent will come to the buyer's account a little later (sometimes you have to wait weeks).
This service can be used by air ticket holders at the rate , Economy Premium and Economy Optimum. Some tariffs include withholding fees for miscellaneous charges. Thus, the beneficiary's account will receive not the full amount for the air ticket, but a certain part, taking into account the deduction of penalties.
It is allowed to exchange air tickets at the rate of Business Premium and Comfort Premium without paying a fee.
Change Economy to Business
The most comfortable flights are carried out in the business class cabin. True, a ticket at such a fare is very expensive, so most travelers choose more affordable fares for a flight.
There are situations when a passenger who previously booked an economy ticket decides to change the class of service to Business. This can be done in advance at the sales office by making an additional payment of the difference. The service is available only if there are free seats in the business class cabin.
Passengers of Economy Comfort tickets cannot use Aeroflot to upgrade their service class. This opportunity is provided only to owners of air tickets purchased at Comfort Premium and Economy Premium fares.
For tickets at the Economy Promo and Economy Budget fares, the service class upgrade on the plane does not apply.
How to exchange a non-refundable ticket
Exchange according to the carrier's rules non-refundable ticket not possible, but there are some exceptions. These include forced causes.
In what cases is it possible to exchange a non-refundable ticket:
- long flight delay;
- cancellation of a flight or transfer to another date;
- illness or death of a passenger, as well as his close relative.
It is better to make an exchange for non-refundable reasons no later than 24 hours before departure. In such cases, it will be possible to avoid large fines, up to 25% of the total ticket price.
If the reason is voluntary, the carrier has the right to refuse to return Money or perform this operation minus penalties.
How much does it cost to exchange a ticket for an Aeroflot plane
Tickets are exchanged under certain conditions, which depends on the tariff plan and direction.
The cost of changing tickets for another Aeroflot flight at different fares:
- Business Optimum: the price for the exchange in domestic directions is 5000 rubles, in international directions - 70-100 euros, depending on the direction.
- Comfort class: 1500-2500 rubles. for flights within Russia and CIS countries, from 50 c.u. - international destinations.
- Economy: exchange is available only at Premium and Optimum tariffs. The cost of the service is from 1500 rubles. in Russia, 50-100 euros - in foreign countries. Tickets purchased at the Budget and Promo fares are non-refundable and do not provide for the exchange/refund service, except under compelled circumstances.
You can resolve any issue with the exchange or return of airline tickets with company representatives by phone or at the stationary office of Aeroflot. When booking a ticket on the website, be sure to study the conditions and rules for applying the selected tariff plan!
If you need to replace the purchased train tickets for a more suitable date or for another train following in the same direction, you can easily do this at the box office railway station. However, to avoid unnecessary hassle, you should familiarize yourself with the existing rules.
Remember that the ticket cannot be reissued for another passenger, but children can be replaced with adults - with a corresponding surcharge for the full price. You can exchange paper tickets for an earlier train if less than a day is left before departure. This rule applies exclusively to ambulances and passenger trains. It is important that the wagon belongs to the same carrier, but you can reissue the document to travel in a lower or higher class wagon.
You can also change seats within the same carriage or arrange new seats in the same train, but in a higher class carriage - this rule is also true for children seats. Please note that tickets can only be exchanged if the departure and arrival cities remain the same.
E-ticket exchange
If you have purchased tickets in electronic format, you can exchange them only at the railway ticket office. However, if time and opportunities do not allow you to get to the station, you can issue a refund travel document online and buy tickets for the train that suits you and the desired seats, subject to their availability for registration.
There are a number of restrictions when exchanging e-passes. So, the following cannot be replaced:
- Travel cards without a seat;
- Tickets for international trains;
- Documents purchased outside the Russian Federation and paid for by bank transfer;
- Adult tickets that the passenger wishes to replace with children's tickets, and vice versa.
When making an exchange at the box office, you will have to pay a special fee for the replacement of each ticket. Commissions of payment systems and other intermediaries that you could pay during the purchase of an electronic travel card are not returned.
It is worth remembering that if you paid for a travel document using bank card, the money will be returned to the account after some time, which means that when reissuing, a new ticket will have to be paid separately. If you have already managed to go through electronic registration, and the train leaves the starting station in less than an hour, it is possible to issue a refund in the order of a claim: for this, at the box office you will be asked to fill out a specialized form, and the money will be returned after the application has been considered.
How to return train tickets?
If for some reason you cannot exchange your travel document, do not despair. You can return your old ticket and buy a new one for a more suitable time or date. You can do this online on the website of the electronic sale of travel cards or directly at the box office.
At the same time, we recommend that you remember that commissions and fees paid upon purchase are not refundable - in any case, you will lose part of the costs. If you purchased a travel card for cash and hand it in at the station, the money will be returned immediately. In other cases, the return may take up to 30 banking days.
The returned document will return to the sales system after a few hours, and if you want to redeem it again, but for a different passenger, the only available way will be to wait for the ticket to appear on the site. At the same time, at any time, “your” place can be redeemed by another user.
How to return tickets without problems?
So that you do not have any difficulties when returning an electronic travel document, we recommend that you open the confirmation letter that was sent to your e-mail upon purchase. There you will find a link to the return page and you will be able to return the ticket. When returning tickets at the box office, pay attention to the format of its work - for a refund or sale. In most cases, you can return and buy a ticket in one "window".
Bon Voyage!
In everyday life, force majeure situations often occur that force you to completely change your plans for the near future. That is why many people are interested in how to change Russian Railways travel cards and in what cases should the ticket be replaced? Let us consider in more detail all the main nuances associated with the problem of exchanging train tickets.
Can train tickets be changed?
If for some reason you are unable to go on a planned trip, you need to move the departure date to another date or simply change the passenger seat, you should know how to act correctly in such cases.
Usually, Russian Railways employees try to meet the needs of their customers and instantly exchange tickets upon presentation of this requirement. But in order not to be refused when applying for a replacement pass, you must comply with the established norms.
Russian Railways ticket exchange rules
You can change Russian Railways tickets purchased at the box office only offline. Vouchers purchased on the website of the organization are reissued online, as well as during a personal visit to the cash department. In order for your request to be satisfied, it should be borne in mind that this procedure is carried out only upon presentation of the passport and passenger document of the applicant, no later than 1 day before the departure of the train along the designated route.
Note!This rule does not apply to e-tickets. Travel cards bought online can be exchanged one hour before the departure time.
You also need to understand that you can only change tickets for an earlier route in time. It is important that the selected wagon is serviced by a similar carrier, or you will have to reissue a ticket for a higher or lower class. In this case, the difference in cost is paid / compensated to the owner.
RZD tickets are exchanged only if the city of departure and arrival completely match. Otherwise, it is allowed to return the travel card (with deduction of part of the funds), after which you can choose the desired route and buy a new passenger ticket.
Standard and children's tickets of Russian Railways are exchanged for seats within the designated carriage. If this possibility is not available, it will be possible to replace the documents only with more expensive ones (of the highest class).
To replace a passenger ticket purchased at the Russian Railways box office, you must re-visit the branch. The exchange is carried out only if there is a passport of the documentary owner of the ticket and the ticket itself.
If less than a day is left before the departure of the train, the request for replacement will be rejected. The ticket office employee will offer you to write a claim for a refund, after which you can choose the desired route and purchase a ticket for it.
Regardless of the time of application for an exchange/refund of a ticket, a commission fee of 192.80 rubles is charged.
How to change train tickets for another date?
To replace a ticket with a different number, you must first return the old ticket, and then get a new one. You should also take into account the rules that this procedure provides for:
- the exchange is performed if more than 24 hours are left before the train;
- the car is selected the same, while it is possible to choose a different class;
- a seat can be replaced with one of the same value (in any carriage);
- it is forbidden to change the end point of the route.
How to change a Russian Railways ticket for another person?
If you need to change a travel ticket issued for another person, then you will not be able to do this without a notarized power of attorney. The only exceptions are children's tickets. Their exchange is carried out by parents or guardians, upon presentation of the relevant documents.
Reissuance of a personal ticket to another name is not performed.
How to exchange Russian Railways tickets purchased via the Internet?
You can replace electronic travel tickets for Russian Railways on the company's website. For this you will need:
- log in to a personal account;
- open the "My Orders" section;
- find the item "Issue a refund" and activate this option;
- after which you need to select the preferred route and purchase a new ticket.
Important! When canceling an order, the spent amount is returned to the owner on the card. This procedure can take up to one month, but usually the money is credited to the account within one week.
You can exchange tickets online if the following conditions are met:
- at least 1 hour left before the train's departure;
- when registering, a numbered place was indicated;
- the ticket was purchased in the territory of the Russian Federation;
- the exchange is carried out internally.
If you have a paper duplicate of an electronic travel card in your hands, you will not be able to cancel its validity via the Internet.
In addition to this method, it is allowed to exchange tickets purchased online at the box office. To do this, the applicant must have with him a personal document and a printout of information about the purchased coupon.
Can an e-ticket be exchanged for a regular one?
Many Russian Railways customers are interested in whether it is possible to get a paper ticket if it was purchased online. Today, such an opportunity is provided. But it should be understood that if the documentary holder of the travel card has passed the procedure electronic registration, then when boarding the train, he will not need to provide a duplicate ticket. It is enough to have your passport and information about the electronic ticket with you.
But, if there is still a need to obtain a paper passenger ticket, then this can be done in one of the following ways:
- contact the cashier;
- use the terminal.
In both cases, you should print out an electronic ticket in advance, in which, in addition to general information, there will be a QR code.